3rd line support analyst Work, Jobs in Preston (with Salaries)

3rd Line Support Analyst
Chubb Fire & Security —Shadsworth with Whitebirk
- £40,000 - £50,000 a year
- Full-time
- Azure
- Free parking
- Employee discount
Quick apply
1d
IT Support Analyst
Birchall Blackburn Law —Preston
- Full-time
- Management
- Travel
- Conflict management
IT Service Desk Analyst
Key Group —Preston
- Full-time
- Agile
8d
Lead Systems Engineer - Cyber Security
Blackburn with Darwen Council —Blackburn with Darwen
- £45,091 - £49,282 a year
- Full-time
- Leadership
14d

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3rd Line Support Analyst
Chubb Fire & Security —Shadsworth with Whitebirk
Telephony or contact centre platform support experience. Support cyber security, compliance, and audit activities in line with company policies, GDPR, SOX, ISO…
£40,000 - £50,000 a year
Quick apply
1d
IT Support Analyst
Birchall Blackburn Law —Preston
Respond to and log calls, escalating calls as required with key support vendors. Full UK drivers licence is desirable due to regular travel required to our…

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3rd Line Support Analyst

Chubb Fire & Security -
Shadsworth with Whitebirk

Quick apply

Job details

Full-time
£40,000 - £50,000 a year
1 day ago

Benefits

Free parking
Additional leave
Cycle to work scheme
Company pension
Employee discount
Referral programme
Sick pay
On-site parking

Qualifications

Microsoft Windows Server
Technical troubleshooting
ITIL Certification
Azure
IIS
LAN
SOX
Network infrastructure
IT project management
WAN
Network support
Technical writing
ISO 27001
Application support
Root cause analysis
Microsoft Azure
PowerShell scripting
PowerShell
Intune

Full job description

Join the team that protects the world - contribute to cutting-edge security solutions while advancing your technical career with a global industry leader.

We're actively recruiting for a 3rd Line Support Analyst here at Chubb, based on a hybrid basis out of our Blackburn HQ. As our tech capability grows so does our team.

Chubb Fire & Security have been protecting people and assets worldwide for more than 200 years. Providing essential and innovative security systems, equipment and services, from digital CCTV surveillance and intruder alarms to fire detection and suppression systems. Our customers range from local independent businesses to many of the FTSE 100 companies, and our Chubb family is extensive too, with a dynamic team of over 13,000 employees globally - Together we do great things!

Salary: Up to £50K (DoE)

Benefits:

25 days holiday, plus bank holidays
Free onsite parking
Cycle to Work Scheme
Employee Referral Scheme (£1000)
Company Pension Scheme
Life Assurance (4 x Basic Salary)
Employee Scholarship Scheme
A Central Benefits Platform offering a wide variety of discounts
Digital GP
Health & Wellbeing Resources
Bravo Awards: Recognising outstanding contributions from all employees and encourage excellence

Key Duties:

Provide 3rd line technical support across servers, applications, end user compute, infrastructure, and telephony services
Act as an escalation point for complex technical incidents and service requests, supporting both internal users and third-party support teams
Troubleshoot and resolve issues across Windows Server, Active Directory, Group Policy, networking, Microsoft Azure, SQL, IIS, and EUC environments
Support, maintain, and improve business-critical systems used across the Chubb UK estate
Work closely with internal DT teams, business stakeholders, and external suppliers to deliver effective technical solutions
Assist with the delivery of infrastructure, application, endpoint, and cloud-related projects
Provide on-site support to key UK business locations where required
Produce and maintain technical documentation, standard work instructions, and knowledge articles
Support cyber security, compliance, and audit activities in line with company policies, GDPR, SOX, ISO 27001, and other relevant standards
Identify opportunities to improve service quality, operational resilience, automation, and the end-user experience
Participate in change, incident, problem, and request management processes in line with ITIL best practice
Manage smaller DT projects or technical work packages from planning through to completion

Experience and Qualifications:

Qualifications

Degree (preferred, not mandatory) in:
IT / Computer Science / Information Systems
OR experience in enterprise IT support
Relevant certifications (highly desirable):
Microsoft:
MD-102 (Endpoint Administrator)
MS-102 (Microsoft 365 Admin)
AZ-900 / SC-300 (Entra / Identity)
ITIL Foundation (important for service management environment)

Technical Experience

Essential

3rd line support across Windows Server, infrastructure, applications and EUC
Strong knowledge of Active Directory, Group Policy, DNS, DHCP and Windows infrastructure
Good understanding of networking, firewalls, WAN/LAN and VPN troubleshooting
Experience supporting Microsoft 365, Teams, SharePoint, OneDrive and Entra ID
Strong troubleshooting skills, including logs, monitoring tools and root cause analysis
SQL Server or IIS support experience

Desirable

Azure administration experience
Telephony or contact centre platform support experience
PowerShell scripting or automation experience
Experience in a regulated corporate environment
Awareness of cyber security, patching, vulnerability remediation and ITIL processes
Experience with Intune, SCCM or co-managed endpoint environments

INDALL

Pay: £40,000.00-£50,000.00 per year

Benefits:

Additional leave
Company pension
Free parking
On-site parking
Sick pay

Work Location: In person

Quick apply

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