Job Overview
We are seeking a skilled, motivated and experienced IT Engineer to join our dynamic team. The ideal candidate will possess a strong technical background and be proficient in various engineering disciplines. This role requires an analytical mindset, problem-solving abilities, and a passion for innovation. You will be responsible for designing, implementing, and maintaining systems that enhance our operational efficiency and effectiveness.
Responsibilities
- Develop and implement engineering solutions to improve system performance and reliability.
- Collaborate with cross-functional teams to design and optimise network infrastructure.
- Utilise tools such as LogicMonitor for monitoring and troubleshooting system performance.
- Write scripts in PowerShell & RMM to automate tasks and enhance system functionality.
- Manage Windows and Hyper-V environments, ensuring optimal performance and security.
- Work with NFS for file sharing across networked systems.
- Implement Quality of Service (QoS) protocols to optimise network traffic management.
- Conduct thorough testing of systems to ensure compliance with specifications and standards.
- Provide technical support and training to team members as needed.
- Manage Microsoft 365 Tenants and Migrations
- Manage customer networks and wireless solutions
- On-site Surveys
- Log and Process Calls and Tickets
- To resolve tickets and complex (second line) support requests whilst meeting customer satisfaction and continuous service delivery demands
- Provision, install and maintain IT hardware, software and peripherals
- As a front-line customer facing employee be an ambassador for Abbey ICT Ltd
Experience
- Proven experience in an engineering role, preferably within a network infrastructure environment.
- Strong knowledge of IP networking principles and practices.
- Familiarity with Mac OS is advantageous but not essential.
- Experience in encoding processes is a plus.
- Excellent problem-solving skills with the ability to work independently as well as part of a team.
- Strong communication skills, both verbal and written, to effectively convey technical information.
If you are passionate about technology and eager to contribute to innovative projects, we encourage you to apply for this exciting opportunity as an Engineer.
Job Types: Full-time, Permanent
Pay: Up to £30,000.00 per year
Benefits:
- Company events
- Company pension
- Employee discount
- Free parking
- On-site parking
Ability to commute/relocate:
- Blackburn BB1 3AE: reliably commute or plan to relocate before starting work (required)
Experience:
- IT support: 3 years (required)
Work authorisation:
- United Kingdom (required)
Work Location: In person
