Junior analyst Work, Jobs in Pulloxhill, Bdf (with Salaries)

IT Junior Technical Analyst
Science Group —Cambridge
- Full-time
- Microsoft Powerpoint
- Microsoft Word
- Microsoft Excel
Quick apply
12d
Financial Analyst
Renewable Energy Systems Limited —Kings Langley
- Part-time
- ERP systems
- Time management
AI Consultant
Equifax —London
- Full-time
- Master's degree
- SQL
- Analysis skills
- Sick pay
Data Engineer
NICHE SKILLS LIMITED —Watford
- £39,000 - £40,000 a year
- Full-time
- Hybrid work
- Azure
- Oracle
- SQL
Quick apply
13d
Junior Category Manager
Wickes —Watford
- Full-time
- Analysis skills
- Continuous improvement
- Communication skills
- Employee assistance programme
- Employee discount
6d
Senior LC MS Analyst
Tetra Tech —Bedford
- Laboratory experience
- Bachelor's degree
- Mentoring
Senior Product Analyst
TJX Europe —Watford
- Full-time
- Bachelor's degree
- Mentoring
- Communication skills
- Employee discount
Senior Digital Analyst
Tesco UK —Welwyn Garden City
- Full-time
- Bachelor's degree
- Travel
- Communication skills
- Employee assistance programme
Principal Enterprise Data Architect
Roche —Welwyn
- Mentoring
SEO Senior Analyst
upriseUP —Chesham
- £36,000 - £44,000 a year
- Monday to Friday
- Hybrid work
- Mentoring
- In-person
- Training & development
- Flexible schedule
Scientist / Senior Scientist – Discovery Bioanalysis & Biotransformation
Pharmaron —Hoddesdon
- Master's degree
- Bachelor's degree
- Mentoring

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IT Junior Technical Analyst

Science Group -
Cambridge

Quick apply

Job details

Permanent | Full-time
12 days ago

Qualifications

Live chat
Microsoft Powerpoint
Microsoft Word
Technical troubleshooting
Desktop support
Microsoft Excel
Microsoft Outlook
Incident queue management
Mobile applications
IT service management
User account provisioning
Ticket management
Maintenance
Microsoft Office Suite
User account management
Continuous improvement
Ticket management systems
Technical support incident logging
Network support
SharePoint
Technical writing
IT incident logging
Application support
Cybersecurity
Communication skills
VPN

Full job description

Description

Job Role

We are looking for a customer-focused Junior IT Service Desk Analyst to join our IT team in Cambridge. This is a first-line support role for someone who enjoys solving problems, helping people use technology effectively, and developing their technical skills in a modern Microsoft 365 environment. The successful candidate will provide responsive support for users, devices, collaboration tools and core business systems, while following good service management, documentation and security practices.

Key Responsibilities

Act as a first point of contact for IT incidents and service requests, providing professional support by phone, email, chat, remote tools and in person.
Troubleshoot and resolve common issues across Windows 11 devices, Microsoft 365, Teams, Outlook, OneDrive, SharePoint, printers, peripherals, Wi-Fi, VPN and basic network connectivity.
Support user onboarding, movers and leavers, including account setup, access requests, password resets and group membership changes in line with agreed processes.
Build, configure, deploy and maintain laptops, desktops, mobile devices and standard applications using approved tools and procedures.
Record, priorities and update tickets accurately, ensuring users are kept informed and issues are escalated with clear troubleshooting notes when required.
Apply good cyber security practice when handling access, identity, data, endpoint protection and suspicious activity, escalating concerns promptly.
Maintain accurate asset records, knowledge articles, user guidance and support documentation.
Assist with routine maintenance, software updates, hardware refreshes, meeting room technology and small IT improvement projects.
Work collaboratively with other IT colleagues, third-party suppliers and business teams to restore service and improve the user experience.
Contribute to continuous improvement by identifying recurring issues, suggesting process improvements and keeping up to date with relevant technologies.
Work independently where appropriate, while knowing when to ask for guidance or escalate.

Skills, Knowledge and Expertise

The ideal candidate will have some previous experience in IT support or a strong foundation in the following areas:

Windows 11 support and troubleshooting
Microsoft 365 applications, including Outlook, Teams, OneDrive, SharePoint, Word, Excel and PowerPoint
Basic administration of Microsoft 365, Entra ID/Azure AD or Active Directory
Endpoint support, device build, software installation and peripheral troubleshooting
Basic networking concepts, including DNS, DHCP, IP addressing, Wi-Fi and VPN troubleshooting
Remote support tools and supporting users across multiple sites
IT service management or ticketing systems, with an understanding of incident, request and escalation processes
Awareness of cyber security basics, including MFA, phishing, endpoint protection and safe handling of access requests
Clear written and verbal communication with technical and non-technical users
A proactive, organised and customer-focused approach, with a willingness to learn

Benefits

We offer a competitive salary and benefits package, alongside a supportive team environment and opportunities to develop technical skills and progress within IT.

Career Development

We are committed to supporting career development through structured learning, mentoring and exposure to a broad range of technologies. The role offers the opportunity to build practical experience across service desk support, endpoint management, Microsoft 365 administration, networking and cyber security fundamentals.

About Sagentia

Sagentia is a leading global science, technology and regulatory consultancy. We excel in research and development, regulatory and safety services, and technical programme delivery.

Combining deep technical and scientific expertise with specialist industry knowledge, Sagentia’s consulting teams deliver best-in-class results against complex briefs.

Our culture is innovation-rich and outcomes-focused.

Quick apply

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junior analyst jobs in pulloxhill, bdf

IT Junior Technical Analyst

Financial Analyst

AI Consultant

Data Engineer

Junior Category Manager

Senior LC MS Analyst

Senior Product Analyst

Senior Digital Analyst

Principal Enterprise Data Architect

SEO Senior Analyst

Scientist / Senior Scientist – Discovery Bioanalysis & Biotransformation

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