Experienced receptionist / practice management Work, Jobs in Queensferry, Fln (with Salaries)

Experienced Receptionist / Practice Management Assistant
Vets for Pets —Chester
- £26,850 - £30,250 a year
- Part-time
- Administrative experience
- Front desk
- Communication skills
- Employee discount
Front of House Patient Coordinator
Bright Orthodontics —Liverpool
- £13 an hour
- Full-time
- CRM software
- Computer skills
- In-person
- Annual leave
- Employee assistance programme
Quick apply
2d
Receptionist/Admin Assistant
Mersey Care NHS Foundation Trust —Whiston
- £25,272 a year
- Full-time
- Front desk
- Cleaning
5d

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Front of House & Patient Co-ordinator
The Nantwich Clinic Ltd —Nantwich
Manage incoming calls, emails, WhatsApp messages, and enquiries promptly and professionally. Previous experience in a busy front of house, reception, patient…
£26,436.80 - £29,580.00 a year
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Front of House Patient Coordinator
Bright Orthodontics —Liverpool
Experience of working in a fast-paced, customer-focused environment managing a busy reception desk. Access to EAP (telephone counselling and support).
£13 an hour
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Experienced Receptionist / Practice Management Assistant

Vets for Pets -
Chester

Apply Now

Job details

Part-time
£26,850 - £30,250 a year

Benefits

Company pension
Employee discount

Qualifications

Customer communication
Customer service call handling
Social media marketing
Inbound customer enquiry call handling
Client engagement
Administrative support experience
Practice management software
Complaint handling
Administrative experience
Medical reception and administration experience
Client services
Healthcare practice management
Front desk
Customer interaction
Communication skills

Full job description

Are you an experienced Veterinary Receptionist who loves building relationships with clients and thrives in a busy practice?

At Chester Vets for Pets, we're looking for a friendly, organised and compassionate individual to support our reception team while continuing to provide exceptional care and support to our clients and their pets.

About the Role:

As our Experienced Receptionist, you’ll provide administration and customer facing support within our practice to help us deliver an efficient, professional, and caring veterinary service to the local community.

Your focus will be to provide an exceptional service to our clients and the best care possible to their pets - providing a link between clients and the clinical team.

Your ability to build strong relationships with our clients, their pets and the practice team will be critical to your success. You will be supported in the role by the Practice Manager.

Your role will play a key part in identifying new ways of social media and marketing, working and supporting the practice and the team to overcome any day-to-day challenges.

Your great communication skills both verbal and written, will ensure that you are able to resolve all clients’ complaints in a professional and timely manner within our business protocols and guidelines. You will be the face of the business speaking to clients over the phone and in writing, investigating complaints and making fair resolutions.

The successful candidate will assist with the behind the scenes day to day activities related to our client service journey, ensuring a high level of customer service is delivered at all times and most importantly, help to devise new and innovative ways to drive the practice forward. You will also spend time on the Reception Desk each week supporting the team.

Your key responsibilities:

Dealing general queries efficiently and effectively
Deal with all concerns with performance, training, conduct and absence management
Assisting with digital and marketing content within the practice.
Manage the smooth administration of, and resolve any issues in the delivery of our health care plans
Managing the practice management system (PMS) system to ensure the smooth running of the day to day in practice
Promoting wellbeing and being a general support to colleagues.

This is a Part Time role working 25 to 30 hours per week between 8am to 6:30pm during the week. This role will include working 1 in 2 Saturday mornings, 9am to 12:30pm.

The salary for this role is starting at £26,850 pro rata, depending on experience up to £30,250

You will have experience in a clinical customer service role with solid business/administrative duties. Previous experience as a Veterinary Receptionist using ProVet software would be a plus.

In return, we offer such benefits as 20% discount at the Vet Group, Pets at Home and the Groom Room, access to discounts and cashbacks, in-house career development opportunities, pension and holiday allowance.

Location: CH2 2EB

We take our inspiration from pets in embracing people from all walks of life, and we value, respect and celebrate difference. We encourage our people to be their best selves so that we can create a better world for Pets, our Planet, and People. Our ambition is to reflect the diversity of the communities we operate in, and we are intentional in addressing and removing barriers to create opportunities for the exceptional talent and potential in our communities. Even if your skills and experience don’t perfectly align, if you think you can make a unique contribution through your values and behaviours, we want to hear from you!

Apply Now

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