Escalation resolution Work, Jobs in Radnage, Bkm (with Salaries)

Escalation Resolution Associate
Tripadvisor —Oxford
- 8 hour shift
- Hybrid work
- Customer service
- English
- Computer skills
- Employee assistance programme
- Employee discount
Quick apply
Regional Resolution Manager - North Counties
Peabody —Dunstable
- £50,000 a year
- Hybrid work
- Analysis skills
- Leadership
- Communication skills
- Annual leave
9d
Service Resolution Manager
Tripadvisor —Oxford
- Hybrid work
- Management
- In-person
- Communication skills
- Employee assistance programme
- Employee discount
Quick apply
Site Lead, Teamsports
Avery Dennison —High Wycombe
- £29,400 - £47,040 a year
- Full-time
- Driving
- Travel
- Organisational skills
- Free parking
- Employee assistance programme
Quick apply
Sales Support Specialist – Partner Alliance
CSafe Global —Long Crendon
- Microsoft Powerpoint
- Microsoft Word
- Microsoft Excel
Quick apply
3d
Operations Supervisor
Avery Dennison —High Wycombe
- £29,400 - £47,040 a year
- Full-time
- Driving
- Travel
- Organisational skills
- Free parking
- Employee assistance programme
Quick apply
9d
Intelligence and Incident Response Co-ordinator
Wilson James —Milton Keynes
- £14.58 an hour
- Full-time
- Customer service
- Microsoft Office
- Human resources
- Annual leave
- Employee discount
2d
Data Centre Technician , Data Center Operations
Amazon Data Services UK Limited —Didcot
- 12 hour shift
- AWS
- Travel
- Computer networking
Data Center Technician , Operations, IT, & Support Engineering
Amazon Data Services UK Limited —Didcot
- 12 hour shift
- Computer Science
- AWS
- Bachelor's degree
11d
EMEA AML Officer
Invesco —Henley on Thames
- Full-time
- Hybrid work
- Spanish
- Project management
- Organisational skills
- Annual leave
- Life insurance
Service Business Operations Manager
Miele —Abingdon
- £45,000 - £50,000 a year
- Full-time
- Continuous improvement
- Leadership
- Employee discount
10d
Logistics Supervisor
Avery Dennison —High Wycombe
- £29,400 - £47,040 a year
- Full-time
- Driving
- Travel
- Organisational skills
- Free parking
- Employee assistance programme
Quick apply
9d
Data Centre Technician , Data Centre Operations
Amazon Data Services UK Limited —Slough
- 12 hour shift
- Computer Science
- AWS
- Bachelor's degree
Sr Tech Support Professional - Matrikon
Honeywell —Bracknell
- Full-time
- Doctoral degree
- Computer Science
- Windows
PROGRAM MANAGER - AEROSPACE AND DEFENSE EMEA
HUBER+SUHNER —Bicester
- Microsoft Powerpoint
- Microsoft Word
- Microsoft Outlook
Sourcing/Procurement Specialist (Hybrid)
Thermo Fisher Scientific —Hemel Hempstead
- Full-time
- Hybrid work
- English
- Analysis skills
- Bachelor's degree
Program Manager Direct Current for Data Center (DC for DC) EMEA
Eaton —Slough
- Engineering
- English
- Master's degree
Quote and Order Escalations Specialist
Oxford Nanopore Technologies —Oxford
- Full-time
- Hybrid work
- CRM software
- Sales
- Customer service
Technical Support Team Lead
Kinetic Software —Milton Keynes
- Hybrid work
- Management
- Administrative experience
- SQL
- Employee assistance programme
- Employee discount
Customer Services Manager
Eleanor Hospital Logistics —Oxford
- £30,000 - £35,000 a year
- Weekend availability
- Management
- English
- In-person
- Free parking
Quick apply

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Escalation Resolution Associate

Tripadvisor -
Oxford

Quick apply

Job details

Full-time

Benefits

Employee assistance programme
Employee discount
Flexible schedule
Referral programme

Qualifications

Live chat
Customer service
English
Computer skills
Typing

Full job description

About Tripadvisor

The Tripadvisor Group connects people to experiences worth sharing, and aims to be the world's most trusted source for travel and experiences. We leverage our brands, technology, and capabilities to connect our global audience with partners through rich content, travel guidance, and two-sided marketplaces for experiences, accommodations, restaurants, and other travel categories. The subsidiaries of Tripadvisor, Inc. (Nasdaq: TRIP), include a portfolio of travel brands and businesses, including Tripadvisor, Viator, and TheFork.

Job Location: Hybrid

This role is a hybrid position that requires 3 times per week in our Oxford office. Attendance for day shifts, late/evening shifts will be home based.

Working Hours: 40 per week, ability to work any 8hr shift Monday to Sunday, with home working for late shifts. The shift will be from 12:00 AM UK time to 8:30 AM UK time. We operate a 24hrs 7 days week environment; shift assigned to you may require that you work over weekends and public holidays.

Who are we looking for?

As an Escalation Resolution Associate, you will support customers by resolving queries across phone, chat, and email, with a focus on delivering high-quality, consistent service.

You'll handle complex and escalated contacts, including cases with legal, regulatory, governmental, or PR considerations, managing each with care and sound judgment. You'll also support day-to-day operations by assisting with booking-related queries, providing basic technical guidance, and helping both customers and agents find clear, effective solutions.

You'll use a range of tools to review customer accounts, interpret policies, and resolve issues efficiently. You'll also partner with your Team Manager on projects that improve processes, team performance, and overall service delivery.

You will be responsible for highlighting opportunities to mitigate customer experiences to prevent reoccurrence by raising appropriate escalation forms for Supplier, Offline support or online issues. This will be a key part of your role.

This is a fast-paced environment where you'll take initiative, stay solution-focused, and step in where support is needed.

If you enjoy helping people and solving problems, this role could be a great fit.

Basis Requirements

Minimum broadband connection: 25MB download and 10MB upload via Ethernet (no Wi-Fi). Proof required
At least 6 months' experience in customer service (office or call centre)
Quiet home working environment with direct Ethernet connection
Strong written and spoken English
Confident typing, phone, and computer navigation skills
Ability to work in a high-pressure environment while maintaining quality
Flexibility to work across shifts, including weekends and public holidays

Additional Skills

Customer focus

Put customer needs first and show empathy in every interaction
Take ownership and follow through on issues
Handle conflict and set clear expectations
Identify needs and provide the right solutions

Communication

Communicate clearly and concisely with customers and colleagues
Keep accurate and thorough case notes
Understand issues quickly and respond appropriately
Write clear, grammatically correct responses

Problem solving

Approach problems logically and use sound judgment
Make timely, effective decisions for the customer
Stay curious and open to learning
Work independently and stay solution-focused
Prioritise tasks to manage workload effectively

Preferred qualifications

Previous call centre customer service experience
Experience supporting customers across multiple channels (phone, chat, email, social)
At least 6 months' experience handling escalated contacts with legal, regulatory, governmental, or PR considerations

What We Offer

Competitive compensation packages (routinely benchmarked against the latest industry data), including base salary and annual bonuses
"Work your way" with flexibility to suit your lifestyle. Tripadvisor Group takes a remote-friendly approach to collaboration across a worldwide team, with the option to join on-site as often as you'd like or as required by your team.
Flexible schedule. Work-life balance is ingrained in our culture by design. Trust and accountability make it work.
Donation matching. Give back? Give more! We match qualifying charitable donations annually.
Tuition assistance. Want to level up your career? We love to hear it! Receive annual support for qualified programs.
Lifestyle benefit. An annual benefit to spend on yourself. Use it on travel, wellness, or whatever suits you.
Travel perks. We believe that travel is employee development, so we provide discounts and more.
Employee assistance program. We're here for you with resources and programs to help you through life's challenges.
Health benefits. We offer great coverage and competitive premiums.
Generous referral scheme. Help us grow and be rewarded with generous awards for referring successful candidates.

Our Cultural Pillars:

Traveler first

We exist to create value for our customer, the traveler. We enable our suppliers and partners to unlock this value. Their collective behaviors and insights are what drives us.

Execution is our edge

We act fast, experiment, learn from failure, iterate, and improve the solutions of tomorrow across every aspect of our business. Our execution is agile, data-driven, prioritised, and built to scale. We assume no problem is someone else's problem and finish what can be done today, knowing tomorrow will bring fresh challenges.

We succeed together

The best outcomes are driven by empathic, humble, and diverse subject matter experts working toward shared goals. We collaborate relentlessly, challenge assumptions, give actionable feedback, and set each other up for success through empowered teams with a clear charter. We transparently take ownership of our growth, individually and as a team. We celebrate the quality of our effort, our learnings, and our collective achievements.

We strive to create an accessible and inclusive experience for all candidates. If you need a reasonable accommodation during the application or the recruiting process, please make sure to reach out to your individual recruiter or our team at [email protected].

If you have any additional questions about careers at Tripadvisor you can email us at [email protected]. We have all the answers!

#LI-JP

#LI-Hybrid

Quick apply

Refine Your Search

escalation resolution jobs in radnage, bkm

Escalation Resolution Associate

Regional Resolution Manager - North Counties

Service Resolution Manager

Site Lead, Teamsports

Sales Support Specialist – Partner Alliance

Operations Supervisor

Intelligence and Incident Response Co-ordinator

Data Centre Technician , Data Center Operations

Data Center Technician , Operations, IT, & Support Engineering

EMEA AML Officer

Service Business Operations Manager

Logistics Supervisor

Data Centre Technician , Data Centre Operations

Sr Tech Support Professional - Matrikon

PROGRAM MANAGER - AEROSPACE AND DEFENSE EMEA

Sourcing/Procurement Specialist (Hybrid)

Program Manager Direct Current for Data Center (DC for DC) EMEA

Quote and Order Escalations Specialist

Technical Support Team Lead

Customer Services Manager

I want to receive the latest job alerts for escalation resolution in radnage, bkm

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