1st line support Work, Jobs in Ratho, Edh (with Salaries)

Customer Support Agent
Modulr Finance —Edinburgh
- Full-time
- Hybrid work
- Annual leave
- Gym membership
IT Technician
CTDI —Glenrothes
- Full-time
- Customer service
- IT
- In-person
Quick apply
IT Service Desk Analyst - Edinburgh
Anderson Strathern LLP —Edinburgh
- Full-time
- Windows
- Microsoft Office
- Continuous improvement
- Life insurance
- Referral programme
Quick apply
1d
Council Resources Systems Officer - Revenues
East Lothian Council —Haddington
- £20.13 - £22.51 an hour
- Call to connect
- Hybrid work
- Organisational skills
- IT
- In-person
- Work from home
1d
IT Service Desk Analyst - Edinburgh
Anderson Strathern —Edinburgh
- Windows
- Microsoft Office
- Continuous improvement
Criminal Investigator
Insolvency Service —Edinburgh
- £39,259 a year
- Part-time
- Hybrid work
- Analysis skills
- Presentation skills
- Travel
- Annual leave
- Employee assistance programme
2d
IAM Practitioner
Computershare —Edinburgh
- Full-time
- Analysis skills
- Work from home
Health and Safety Advisor
Defence Equipment and Support —Dunfermline
- £36,000 a year
- Part-time
- Hybrid work
- Travel
- Annual leave
- Employee discount
7d
Class Teacher (ASN) - Knox Academy, Meadowpark
East Lothian Council —Haddington
- £36,159 - £54,453 a year
- Call to connect
- Communication skills
- School
1d
Community and Events Fundraiser
Children First —Edinburgh
- £25,155 - £30,083 a year
- Weekend availability
- Hybrid work
- Public speaking
- Microsoft Office
- Travel
- Annual leave
Quick apply
Purchasing Executive
Tour Partner Group —Edinburgh
- Overtime
- Hybrid work
- Hotel
- Contracts
- Negotiation
- Employee discount
- Gym membership
Quick apply
Teacher of Modern Languages - Rosehill High School
East Lothian Council —Musselburgh
- £36,159 - £54,453 a year
- Call to connect
- School
1d
Class Teacher (Support for Learning) - Musselburgh Burgh Primary School
East Lothian Council —Musselburgh
- £36,159 - £54,453 a year
- Temporary
- School
7d
Teacher of English - Rosehill High School
East Lothian Council —Musselburgh
- £36,159 - £54,453 a year
- Call to connect
- English
- School
1d
Teacher of Mathematics - Rosehill High School
East Lothian Council —Musselburgh
- £36,159 - £54,453 a year
- Call to connect
- School
1d
Security Services Engineer II (UK)
Corero —Edinburgh
- Night shift
- Hybrid work
- Computer Science
- Scripting
- Computer networking
- Annual leave
- Life insurance
Finance Manager
Strathcarron Hospice —Denny
- £41,668 - £50,775 a year
- Full-time
- Microsoft Office
- Supervising experience
- Accounting
- Free parking
Quick apply

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Customer Support Agent

Modulr Finance -
Edinburgh

Apply Now

Job details

Full-time

Benefits

Cycle to work scheme
Annual leave
Company events
Private medical insurance
Gym membership

Qualifications

Complaint handling
Technical support

Full job description

Edinburgh, UK

Full-time

In office 4 days/week

Are you curious and excited by experimentation?

Do you want to keep learning and developing while gaining hands-on experience in embedded payments?

Do you want to play a key role in delivering a world-class customer experience?

If so, we would love to hear from you!

Who We Are

Our vision is a world where all businesses are powered by embedded payments. Modulr enables businesses, from SMEs to Enterprise, initially across the UK and Europe to efficiently pay-in, collect and disburse funds instantly via a range of payment schemes, accounts, and card products. Find out more about us on our website and careers site.

What You’ll Do

Respond to customer enquiries via web, email, phone, and other channels, ensuring timely and effective resolution.

Investigate and diagnose issues using company and online resources, maintaining accurate communication and issue logs.

Collaborate with your team to continuously improve the quality of service provided to customers.

Take ownership of the customer experience, seeing complex issues through to resolution.

Work flexibly between 8am and 6pm, Monday to Friday (35-hour week), with 24/7 out-of-hours support on a rota basis (1 week in 6).
Contribute ideas and share knowledge to help improve processes and customer outcomes.

Who You Are

What you’ll need:

A curious mindset and proactive approach to problem-solving.

Experience supporting customers via phone and email.

Confidence in communicating with customers and tailoring your style to different audiences.

High attention to detail and ownership of the customer experience.

Nice to haves:

Experience providing 1st line technical support or troubleshooting technology products.

Complaint handling experience.
Academic background in finance, technology, or business, or European language skills/experience with overseas clients.

What We Offer You

Share Options – Company Share Option Plan (CSOP).

Bonus – Annual discretionary bonus based on company and individual performance.

Flexible benefits – £1000 to spend on benefits to suit you, including private medical insurance, gym membership, dental, etc.

Wellbeing app – Confidential, on-demand access to therapy, coaching, and more.

Holidays – 33 days annual leave (including bank holidays) plus your birthday off. In the UK, Christmas Day, Boxing Day, and New Year’s Day are fixed holidays; you choose the rest.

Learning opportunities – Two-day onboarding (ModStart) and ongoing development support.

Company-wide events – Participate in collaborative and engaging events.
Bike to work / E-bike scheme

ModInclusion

At Modulr, we’re committed to building a diverse, equitable and inclusive culture where everyone feels they belong and can bring their whole self to work. We welcome applications from candidates of all backgrounds as we believe it’s the right thing for our people, our business, and the community we operate in.

Apply Now

Refine Your Search

1st line support jobs in ratho, edh

Customer Support Agent

IT Technician

IT Service Desk Analyst - Edinburgh

Council Resources Systems Officer - Revenues

IT Service Desk Analyst - Edinburgh

Criminal Investigator

IAM Practitioner

Health and Safety Advisor

Class Teacher (ASN) - Knox Academy, Meadowpark

Community and Events Fundraiser

Purchasing Executive

Teacher of Modern Languages - Rosehill High School

Class Teacher (Support for Learning) - Musselburgh Burgh Primary School

Teacher of English - Rosehill High School

Teacher of Mathematics - Rosehill High School

Security Services Engineer II (UK)

Finance Manager

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