Director Work, Jobs in Redditch, Wor (with Salaries)

Head of Branch Support
Helping Hands —Alcester
- Up to £75,000 a year
- Hybrid work
- Customer service
- Leadership
- Communication skills
Quick apply
Head of Strategic Partnerships and Income Generation
Gordon Moody —Redditch
- £55,000 - £60,000 a year
- Hybrid work
- CRM software
- Business development
- Communication skills
- Employee assistance programme
Head of Systems Improvement
Automoney Trust Limited —Redditch
- £50,000 - £70,000 a year
- Full-time
- Management
- Maths
- Project management
- Life insurance
Quick apply
6d
Director of Professional Services
EsserePro Professional Services Ltd —Birmingham
- £120,000 a year
- Full-time
- Bachelor's degree
- In-person
- Business
- Health & wellbeing programme
Quick apply
Director of Customer Operations
Bookings & Reservations Group Ltd —Birmingham
- £65,000 - £105,000 a year
- Full-time
- Hospitality
- Customer service
- Bachelor's degree
- Health & wellbeing programme
- Language training provided
Quick apply
Head of Area
Rethink Mental Illness —Birmingham
- £45,284 - £54,942 a year
- Full-time
- Continuous improvement
- Travel
- Contracts
- Annual leave
- Employee assistance programme
12d
Head of Business Systems
Helping Hands —Alcester
- £70,000 - £75,000 a year
Quick apply
Regional Head of Service
Sanctuary Group —Worcester
- £94,662 - £99,645 a year
- Full-time
- Project management
- Annual leave
- Employee discount
Quick apply
4d
Head of Portfolio Performance (PMO)
National Gas —Warwick
- £75,000 - £95,000 a year
- Full-time
- Hybrid work
- Presentation skills
- AI
- Leadership
- Employee assistance programme
7d
Director of International Education Services
EuroStudies Education Services Ltd —Birmingham
- £118,000 a year
- Master's degree
- Education
- Bachelor's degree
- Health & wellbeing programme
- Flexitime
Quick apply
Deputy Director - People & Inclusion - 35969
Environment Agency —Birmingham
- £81,000 a year
- Full-time
- Presentation skills
- Human resources
- HTML
- Flexible schedule
7d
Head of Performance Partners
Convergence Group —Solihull
- £80,000 - £95,000 a year
- Full-time
- Hybrid work
Quick apply
5d
Head of Brand, Marketing & Customer Acquisition
NCF Living —Birmingham
- £60,000 - £70,000 a year
- Full-time
- Analysis skills
- In-person
- Leadership
- Employee discount
Quick apply
14d
Director (External Engagement) – Sir Peter Rigby Digital Futures Institute (DFI)
Aston University —Birmingham
- £67,280 - £104,712 a year
- Full-time
- Hybrid work
- University
- Annual leave
Managing Director
Executive —Solihull
- Full-time
- Analysis skills
- Leadership
- Time management
- Free parking
- Annual leave
Quick apply
Head of Driver Policy (job-share)
Driver and Vehicle Standards Agency —Birmingham
- £69,501 a year
- Part-time
- Hybrid work
- Presentation skills
- Travel
- Leadership
- Annual leave
- Employee assistance programme
13d
Head of Young RBC
Birmingham City University —Birmingham
- £70,564 - £79,840 a year
- Full-time
- Hybrid work
- Management
- English
- University
12d
Head of Strategy, Performance and Improvement
Department for Transport —Birmingham
- £69,501 a year
- Part-time
- Hybrid work
- Presentation skills
- Travel
- Contracts
- Annual leave
- Employee assistance programme
8h
Head of Business Relationship Management
Government Commercial Agency —Birmingham
- £72,771 - £80,776 a year
- Full-time
- Presentation skills
- Annual leave
- Work from home
7d
Head of Talent, Development and Culture
Ofqual (Office of Qualifications and Examinations Regulation) —Whoberley
- £51,900 - £64,491 a year
- Part-time
- Analysis skills
- Presentation skills
- IT
- Free parking
- Annual leave
8h

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Head of Branch Support

Helping Hands -
Alcester

Quick apply

Job details

Up to £75,000 a year

Qualifications

Customer service
Leadership
Communication skills

Full job description

Extraordinary Care. Extraordinary Culture. Extraordinary Careers.

At Helping Hands, kindness is our foundation. From our first kitchen-table beginnings to the thousands-strong team we are today, we're united by one belief: everyone deserves to live well in the place they call home.

As we continue to grow and evolve our services, we're looking for an exceptional leader to shape and develop one of the most important functions in our business. If you're passionate about delivering outstanding customer experiences, leading high-performing teams, and creating operational excellence at scale, there's a place for you here.

Location: Alcester/Hybrid
Salary: Up to £75,000 + car allowance

This is a pivotal senior leadership role at the heart of Helping Hands' operations.

As our Head of Branch Support, you'll lead and develop a best-in-class centre of excellence that supports our branch teams, carers, customers and families across both our Visiting Care and Live-in Care services. You'll be responsible for shaping how specialist support is delivered, ensuring every touchpoint reflects the high standards of care, service and communication that Helping Hands is known for.

This is not simply a customer service leadership role.

This is an opportunity to influence strategy, drive operational excellence, lead transformation, and create exceptional experiences for customers, carers and colleagues across a complex, nationwide organisation.

What You'll Be Doing

Leading and developing our Branch Support, Carer Services and Out of Hours teams
Creating a centre of excellence that delivers outstanding support to branch teams, carers, customers and families
Driving exceptional customer experiences across all key service touchpoints
Shaping and delivering a long-term workforce strategy to support the growth of our Live-in Care service
Partnering with senior leaders to influence operational priorities and business performance
Using customer insights, service data and market trends to identify opportunities for improvement
Driving continuous improvement initiatives that enhance service quality, efficiency and customer satisfaction
Ensuring safeguarding, compliance and regulatory standards are consistently upheld across all teams
Leveraging technology, automation and innovation to improve service delivery and operational effectiveness
Supporting the commercial growth of our Live-in Care programme and ensuring delivery against budget and forecast targets
Leading, coaching and developing a team of approximately 40 colleagues, creating a culture of accountability, engagement and excellence

What We're Looking For

We're looking for an inspiring senior leader who combines strategic thinking with a strong delivery focus and a genuine passion for customer care.

You'll bring:

Significant experience leading customer-focused operational support functions
A proven ability to deliver exceptional service for both internal and external customers
Strong commercial awareness and business acumen
Experience influencing senior stakeholders and building effective cross-functional relationships
Outstanding communication and leadership skills
A track record of driving operational improvement and delivering measurable results
A data-driven approach to decision making and performance management
The ability to thrive in a fast-paced, evolving environment
Resilience, adaptability and a solutions-focused mindset

Desirable

Experience leading organisational change and transformation initiatives
Experience within the care sector, healthcare or a regulated environment
Knowledge of safeguarding, compliance and regulatory requirements
Experience working across organisations of varying sizes and sectors

Why Helping Hands

We're a purpose-led organisation, but we're also a growing, ambitious business with exciting plans for the future.

This is your opportunity to:

Shape a critical function that directly impacts customers, families, carers and colleagues nationwide
Lead a highly visible team at the centre of our operations
Influence business strategy and drive meaningful change
Create exceptional experiences that support our purpose of helping people live well
Join an organisation where care, collaboration and continuous improvement are valued every day

At Helping Hands, we’re committed to building a diverse, inclusive community where everyone belongs. All applications are considered fairly in line with our Equality and Diversity Policy.

Quick apply

Refine Your Search

director jobs in redditch, wor

Head of Branch Support

Head of Strategic Partnerships and Income Generation

Head of Systems Improvement

Director of Professional Services

Director of Customer Operations

Head of Area

Head of Business Systems

Regional Head of Service

Head of Portfolio Performance (PMO)

Director of International Education Services

Deputy Director - People & Inclusion - 35969

Head of Performance Partners

Head of Brand, Marketing & Customer Acquisition

Director (External Engagement) – Sir Peter Rigby Digital Futures Institute (DFI)

Managing Director

Head of Driver Policy (job-share)

Head of Young RBC

Head of Strategy, Performance and Improvement

Head of Business Relationship Management

Head of Talent, Development and Culture

I want to receive the latest job alerts for director in redditch, wor

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