Center shift manager Work, Jobs in Reigate, Sry (with Salaries)

Real Time Analyst
AXA —Redhill
- Up to £30,000 a year
- Overtime
- Communication skills
- Time management
- Analytics
- Annual leave
- Employee discount
Ambulance Operations Controller (Control Room / Dispatch)
Secure 24 - Specialist Mental Health Ambulance Service —Crawley
- £12.75 - £13.36 an hour
- Full-time
- Computer skills
- In-person
- Leadership
Quick apply
4d
Operations Manager
Hilton London Angel Islington —London
- Up to £50,000 a year
- Full-time
- Hotel
- Team management
- Training & development
- Employee discount
- Referral programme
Quick apply
Operations & Logistics Internship, Amazon Logistics
Amazon EU SARL (UK Branch) —Crawley
- Full-time
- English
- Analysis skills
- Business
10d
Account Manager, Supply Chain ESG
Worldly —London
- £77,000 - £110,000 a year
- Full-time
- Remote
- Bachelor's degree
- Annual leave
Customer Service Coordinator
Johnson Controls —Sunbury
- Full-time
- Customer service
- Computer literacy
- Computer skills
- Annual leave
- Employee assistance programme
Shift Supervisor
Zapp —London
- £33,000 - £42,000 a year
- Overtime
- Team management
12d
Operations Manager
Bombardier —Westerham
- Computer literacy
- Continuous improvement
- Organisational skills
11d
Data Centre Technician , Data Centre Operations
Amazon Data Services UK Limited —Slough
- 12 hour shift
- Computer Science
- Bachelor's degree
- Travel
Operations Controller
Secure 24 Support Ltd —Crawley
- £12.75 - £13.36 a month
- Full-time
- Computer skills
- Communication skills
Quick apply
4d
Engineer MAM, PostProduction
Warner Bros. Discovery —London
- Weekend availability
- Hybrid work
- Engineering
- English
- AWS
Senior Marketing Operations Manager, EMEA
Verkada —London
- Continuous improvement
- In-person
- AI
- Annual leave
Cluster People & Culture Manager
Hilton London Angel Islington —London
- £40,000 a year
- Full-time
- Hospitality
- Management
- Hotel
- Annual leave
- Employee discount
Quick apply
Data Center Junior Shift Technician
CBRE —Hayes
- 12 hour shift
- Computer literacy
- Communication skills
Contact Centre Advisor
Procter & Gamble —Royal Tunbridge Wells
- Full-time
- CRM software
- Data entry
Barista - Store# 12671, GREENWICH - O2 WATER
Starbucks —London
- Weekend availability
- Customer service
- Cleaning
- Store discount
- Employee assistance programme
Senior Product Marketing Manager
Synthesia —London
- Full-time
- Hybrid work
- Communication skills
- Marketing
Operations Supervisor, Quick Commerce
Amazon UK Services Ltd. —London
- Full-time
- English
- Team management
- Analytics
Barista - Store# 12525, SAINSBURY-HAYWARDS H
Starbucks —Haywards Heath
- Weekend availability
- Customer service
- Cleaning
- Store discount
- Employee assistance programme
Assistant Manager
Starbucks —London
- Weekend availability
- Hospitality
- Sales
- Training & development
- Store discount
- Employee assistance programme

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Real Time Analyst

AXA -
Redhill

Apply Now

Job details

Permanent
Up to £30,000 a year

Benefits

Cycle to work scheme
Financial planning services
Annual leave
Company pension
Employee discount

Qualifications

Process improvement
Communication skills
Time management
Analytics
Rota coordination

Full job description

Job Description:

We are looking for a Real Time Analyst M/F to join our AXA Partners Operations Department (3 days per week at Redhill's office).

The role of Real-Time Analyst helps to deliver outstanding customer experiences, by taking proactive, data-driven actions.

This dynamic role involves overseeing agent performance across the department in a fast-paced environment. You will utilise real-time performance dashboards to monitor activities, ensure adherence to schedules, and maintain service levels. The position requires the ability to swiftly react to changing demands by balancing agents, skills, and workloads to ensure consistent availability and operational efficiency. You will work closely with Operational Managers to coordinate efforts and escalate any potential challenges promptly to support seamless service delivery.

What you'll be doing:

Responsible for real time analysis and actions across our Home, Motor and Travel business lines. Analysing and assessing gaps in hours required to give adequate cover to answer calls and achieve service levels.
Providing and analysing short-term trends and service level impact from deviations to plan on hours
Proactively challenging agent working activities to better meet department targets.
Recommending changes to management, to achieve service levels on the hours being fielded (eg in-shift hour changes, overtime requirements etc)
Working closely with Workforce Planning manager and planning team to support in the adjustment of short-term forecasts and staffing plans as volumes change.
Clearly document the processes and procedures for the smooth operation of this role to aid other team members when covering for annual leave, sickness etc
Working closely with the Operational management to quickly and accurately identify deviation from the expected plan, and to propose solutions for consideration

What you'll bring:

Minimum of 2 years in a similar role
Ability to analyze, present, and manage information accurately
Experience in managing service levels and targets in a contact center
Customer-focused with strong verbal and written communication skills
Excellent organizational, prioritization, and time management abilities
Proficient with IT tools, including call, workforce management software, and Microsoft Office
Knowledge of WFM systems and telephony is a plus
Proactive, autonomous, and capable of challenging and improving processes
Adaptable to a fast-paced, demanding environment
Positive attitude with attention to detail and a drive for excellence

As a precondition of employment for this role, you must be eligible and authorised to work in the United Kingdom.

What we offer

At AXA Partners, we’re appreciative of the people who work for us and our rewards package is reviewed regularly to reflect that. You can expect to receive:

Competitive Salary
25 days rising to a maximum of 27 days (based on a 5 day week)
Retail Discounts
Company Shareplan /Scheme & Loan
Cycle2Work Scheme
Discounted Home Insurance
Employee Assistance Scheme
Dr@Hand
Discounted Gym Membership
Free Financial Education/Pension Seminars

To apply, click on the ‘apply’ button, you’ll then need to log in or create a profile to submit your CV. We’re proud to be an Equal Opportunities Employer and don’t discriminate against employees or potential employees based on protected characteristics. If you have a long-term condition or disability and require adjustments during the application or interview process, please send an email to AXA Partners Global HR Response - [email protected]

Who we are:

We’re AXA Partners, experts at designing and delivering assistance solutions and specialised insurance, credit, and lifestyle protection – with and for our partners worldwide. What sets us apart? The expertise and passion of our 8,500+ people, and a strong network of over 55,000 professionals all over the world. Powered by them and our sector-leading technology, we continuously evolve, adapt and thrive – offering solutions and services that make sure we’re always at people’s side, no matter what. Helping others is our passion. Combining the best digital technology with our warm, human touch, we’re always looking at new ways to offer seamless and reassuring experiences when it really matters.

Join a company that helps protect the forests! At AXA Partners, we plant a tree for every new recruit (with a permanent contract)

Salary: UP TO £30K

Apply Now

Refine Your Search

center shift manager jobs in reigate, sry

Real Time Analyst

Ambulance Operations Controller (Control Room / Dispatch)

Operations Manager

Operations & Logistics Internship, Amazon Logistics

Account Manager, Supply Chain ESG

Customer Service Coordinator

Shift Supervisor

Operations Manager

Data Centre Technician , Data Centre Operations

Operations Controller

Engineer MAM, PostProduction

Senior Marketing Operations Manager, EMEA

Cluster People & Culture Manager

Data Center Junior Shift Technician

Contact Centre Advisor

Barista - Store# 12671, GREENWICH - O2 WATER

Senior Product Marketing Manager

Operations Supervisor, Quick Commerce

Barista - Store# 12525, SAINSBURY-HAYWARDS H

Assistant Manager

I want to receive the latest job alerts for center shift manager in reigate, sry

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