Customer demand manager Work, Jobs in Reigate, Sry (with Salaries)

Real Time Analyst
AXA —Redhill
- Up to £30,000 a year
- Overtime
- Communication skills
- Time management
- Analytics
- Annual leave
- Employee discount
Customer Service Team Lead
Freetrade —London
- £48,000 - £65,000 a year
- Full-time
- Hybrid work
- Continuous improvement
- Team management
- Leadership
Recruitment Administrator
Surrey County Council —Reigate
- From £31,659 a year
- Hybrid work
- Administrative experience
- Recruiting
- Annual leave
- Employee assistance programme
Project Manager - Customer Success
Grundfos —Tadworth
- PMP
- Analytics
- Annual leave
- Flexible schedule
Global Account Manager (f/m/div)
Infineon Technologies AG —Redhill
- CRM software
- Engineering
- English
Installation Administrator
Evergreen Power UK —South Croydon
- From £30,000 a year
- Full-time
- Management
- Customer service
- Accounting
- Free parking
Quick apply
SEO Manager
Artemis Marketing —Hassocks
- £30,000 - £45,000 a year
- Full-time
- Hybrid work
- Analysis skills
- Organisational skills
- In-person
- Free parking
- Annual leave
Quick apply
9d
Senior Manager, Sales - Account Management
Remote —London
- £180,050 - £270,100 a year
- Remote
- English
- Presentation skills
- Leadership
- Annual leave
- Gym membership
Account Manager
Artemis Marketing —Hassocks
- £28,000 - £34,000 a year
- Full-time
- Hybrid work
- Computer literacy
- Business development
- Travel
- Free parking
- Annual leave
Quick apply
9d
Assistant Bodyshop Manager
ABL 1Touch —East Grinstead
- Up to £40,000 a year
- Customer service
- Computer literacy
- Organisational skills
- Employee assistance programme
- Referral programme
Quick apply
Client Onboarding Executive
LegalAndGeneral —London
- Full-time
- Hybrid work
- Organisational skills
- Financial services
- Communication skills
- Employee discount
Quick apply
Global Head of Customer Experience & Success (Sales Team)
SEMrush —London
- £320,000 - £365,000 a year
- Employee assistance programme
5d
Property Manager
At Home Estate and Lettings Agency —Horsham
- £27,000 - £32,000 a year
- Part-time
- English
- In-person
- School
- Flexible schedule
Quick apply
Front of House Manager
Mole Valley District Council —Dorking
- £37,028 - £41,642 a year
- Weekend availability
- Bar
- Inventory control
- Customer service
4d
Station Planner
Red Handling UK —Gatwick Airport
- £38,000 a year
- Full-time
- Analysis skills
- Continuous improvement
- In-person
- Free parking
- Sick pay
Quick apply
3d
Business Development Manager - South East London, Kent & Sussex
Siemens —Crawley
- Full-time
- Remote
- Business development
- Communication skills
- Negotiation
- Annual leave
Customer Development Executive
Colgate-Palmolive —Surrey
- £40,050 - £44,500 a year
- Temporary
- Data analysis skills
- Communication skills
- Negotiation
3d
Metering Operations Manager
Optimised Group —Redhill
- Management
- Continuous improvement
- Organisational skills
- Annual leave
- Life insurance
12d
Business Manager
Big Motoring World —Wimbledon
- £35,000 - £42,500 a year
- Full-time
- Customer service
- Computer literacy
- Team management
- Free parking
- Store discount
Quick apply
Witness Care Officer
Metropolitan Police —West Hampstead
- £33,219 - £36,228 a year
- Full-time
- Computer literacy
- English
- Computer skills

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customer demand manager jobs near reigate, sry

Real Time Analyst

AXA -
Redhill

Apply Now

Job details

Permanent
Up to £30,000 a year

Benefits

Cycle to work scheme
Financial planning services
Annual leave
Company pension
Employee discount

Qualifications

Process improvement
Communication skills
Time management
Analytics
Rota coordination

Full job description

Job Description:

We are looking for a Real Time Analyst M/F to join our AXA Partners Operations Department (3 days per week at Redhill's office).

The role of Real-Time Analyst helps to deliver outstanding customer experiences, by taking proactive, data-driven actions.

This dynamic role involves overseeing agent performance across the department in a fast-paced environment. You will utilise real-time performance dashboards to monitor activities, ensure adherence to schedules, and maintain service levels. The position requires the ability to swiftly react to changing demands by balancing agents, skills, and workloads to ensure consistent availability and operational efficiency. You will work closely with Operational Managers to coordinate efforts and escalate any potential challenges promptly to support seamless service delivery.

What you'll be doing:

Responsible for real time analysis and actions across our Home, Motor and Travel business lines. Analysing and assessing gaps in hours required to give adequate cover to answer calls and achieve service levels.
Providing and analysing short-term trends and service level impact from deviations to plan on hours
Proactively challenging agent working activities to better meet department targets.
Recommending changes to management, to achieve service levels on the hours being fielded (eg in-shift hour changes, overtime requirements etc)
Working closely with Workforce Planning manager and planning team to support in the adjustment of short-term forecasts and staffing plans as volumes change.
Clearly document the processes and procedures for the smooth operation of this role to aid other team members when covering for annual leave, sickness etc
Working closely with the Operational management to quickly and accurately identify deviation from the expected plan, and to propose solutions for consideration

What you'll bring:

Minimum of 2 years in a similar role
Ability to analyze, present, and manage information accurately
Experience in managing service levels and targets in a contact center
Customer-focused with strong verbal and written communication skills
Excellent organizational, prioritization, and time management abilities
Proficient with IT tools, including call, workforce management software, and Microsoft Office
Knowledge of WFM systems and telephony is a plus
Proactive, autonomous, and capable of challenging and improving processes
Adaptable to a fast-paced, demanding environment
Positive attitude with attention to detail and a drive for excellence

As a precondition of employment for this role, you must be eligible and authorised to work in the United Kingdom.

What we offer

At AXA Partners, we’re appreciative of the people who work for us and our rewards package is reviewed regularly to reflect that. You can expect to receive:

Competitive Salary
25 days rising to a maximum of 27 days (based on a 5 day week)
Retail Discounts
Company Shareplan /Scheme & Loan
Cycle2Work Scheme
Discounted Home Insurance
Employee Assistance Scheme
Dr@Hand
Discounted Gym Membership
Free Financial Education/Pension Seminars

To apply, click on the ‘apply’ button, you’ll then need to log in or create a profile to submit your CV. We’re proud to be an Equal Opportunities Employer and don’t discriminate against employees or potential employees based on protected characteristics. If you have a long-term condition or disability and require adjustments during the application or interview process, please send an email to AXA Partners Global HR Response - [email protected]

Who we are:

We’re AXA Partners, experts at designing and delivering assistance solutions and specialised insurance, credit, and lifestyle protection – with and for our partners worldwide. What sets us apart? The expertise and passion of our 8,500+ people, and a strong network of over 55,000 professionals all over the world. Powered by them and our sector-leading technology, we continuously evolve, adapt and thrive – offering solutions and services that make sure we’re always at people’s side, no matter what. Helping others is our passion. Combining the best digital technology with our warm, human touch, we’re always looking at new ways to offer seamless and reassuring experiences when it really matters.

Join a company that helps protect the forests! At AXA Partners, we plant a tree for every new recruit (with a permanent contract)

Salary: UP TO £30K

Apply Now

Refine Your Search

customer demand manager jobs in reigate, sry

Real Time Analyst

Customer Service Team Lead

Recruitment Administrator

Project Manager - Customer Success

Global Account Manager (f/m/div)

Installation Administrator

SEO Manager

Senior Manager, Sales - Account Management

Account Manager

Assistant Bodyshop Manager

Client Onboarding Executive

Global Head of Customer Experience & Success (Sales Team)

Property Manager

Front of House Manager

Station Planner

Business Development Manager - South East London, Kent & Sussex

Customer Development Executive

Metering Operations Manager

Business Manager

Witness Care Officer

I want to receive the latest job alerts for customer demand manager in reigate, sry

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