Associate Product Owner
Asylum Accommodation and Support Services (AASC)
Location: Home Based with travel across various sites
Full Time, FTC (12 Months)
Band 4 / £45,000-£46,000
Overview
At Serco, we believe that every person deserves safety, dignity, and support. Through our Asylum Accommodation and Support Services Contract, we help ensure that some of the most vulnerable individuals in the UK have access to quality accommodation and the practical help they need as they navigate the asylum system.
The Transformation and Technology directorate sits at the heart of that mission - using data, technology, and smart delivery to make the contract work better for the people it serves. As Associate Product Owner, you'll be the bridge between subject matter experts and delivery teams, translating real operational needs into clear, actionable product requirements.
This is a role for someone who thrives at the intersection of people and process - collaborative, curious, and comfortable holding their own in a room full of stakeholders.
As part of this you’ll:
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Managing and prioritising the product backlog to keep the team focused on what matters most
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Running sprint planning and working closely with agile delivery teams through each cycle
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Translating complex business requirements into clear, refined user stories and acceptance criteria
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Building strong relationships with senior stakeholders across multiple business areas
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Championing innovation within the bounds of the wider business strategy
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Communicating progress, blockers, and decisions clearly — upward, downward, and across
What you’ll need to do the role:
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At least 1–2 years of experience working in agile software delivery environments
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Proven ability to create, prioritise, and refine a product backlog
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Technical literacy across web, mobile, APIs, and databases — enough to have credible conversations with engineers and understand trade-offs
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Excellent written and verbal communication skills; you'll be interacting with senior stakeholders regularly
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A self-starter mindset — proactive, accountable, and calm under pressure
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Strong interpersonal skills; people find you approachable, and you earn trust quickly
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Comfortable working in cross-functional teams where clarity and initiative matter as much as process
Why Serco:
Meaningful and vital work: In this position, your work is vital to the business, in terms of decisions and growth. You will gain a world of opportunity working for a globally operating business delivering essential services across 5 vital sectors, personal growth, achievement and development won’t be hard to find. You'll also work with great people. You’ll find yourself working in a highly motivated, supportive environment where no two days are the same, with experienced colleagues who strive for excellence.
What we offer:
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Flexible working considered
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Pension – 6%
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Chance to contribute to innovation in the public services
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A company passionate about diversity and inclusion
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Serco discounts which include cinema, merlin entertainment and online shopping discounts, and discounts on mobile phone plans and leisure centre memberships.
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A range of benefits to support the health and wellbeing of you and your family such as Employee Assistance Programme, Simply Health Cash Plans, and more.
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A wealth of career development training to suit your future aspirations. These range from role specific training, leadership coaching, formal study and much more to support you to build your career with Serco.
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A safe and supportive culture.
A little bit about us:
At Serco, everyone plays a vital part in delivering essential public services that make a real difference. As a global team of 50,000 people across Defence, Transport, Justice, Immigration, Healthcare, Leisure and Citizen Services, we’re united by a shared purpose: to improve the services that communities rely on. Guided by our values of Trust, Care, Innovation and Pride, our people make meaningful impact, every single day.
Our inclusive recruitment commitment:
We prioritise your skills and potential. As a Disability Confident Leader, the Top Great British Employer of Veterans 2026, and a Gold Inclusive Employer Standard holder, we champion equal opportunities for all. We offer flexible and hybrid working where possible and make reasonable adjustments throughout recruitment and employment.
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Guaranteed Interview Scheme: Applicants with disabilities, veterans and people with convictions, who meet the minimum job criteria, are guaranteed an interview. Simply opt into the relevant scheme on the application form.
For support with your application, please contact [email protected].
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