Customer service coordinator Work, Jobs in Remote (with Salaries)

Out of Hours Customer Service Coordinator
Millbrook Healthcare Group Ltd —Remote
- £26,436.80 a year
- Full-time
- Remote
- Customer service
- Computer literacy
- Microsoft Office
- Employee discount
- Sick pay
Quick apply
1d
Customer Service Coordinator
QA Limited —Remote
- Remote
- Microsoft Word
- Microsoft Excel
- Microsoft Outlook
- Annual leave
- Employee assistance programme
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- Up to £28,000 a year
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- Annual leave
- Employee discount
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Customer Account Coordinator, Czech/Slovak speaking
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Out of Hours Customer Service Coordinator

Millbrook Healthcare Group Ltd -
Remote

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Job details

Full-time
£26,436.80 a year
1 day ago

Benefits

Company pension
Employee discount
Sick pay

Qualifications

Customer service
Computer literacy
Microsoft Office
Organisational skills
Communication skills

Full job description

Job Advert

We have an exciting opportunity for an Out of Hours Customer Service Coordinator to cover nights for our Community Equipment Service. This is an excellent development opportunity where you'll work as part of an engaged and motivated team, for a company committed to reward and recognition for a job well done.

As a healthcare equipment provider, Millbrook Healthcare work in partnership with the NHS to supply the necessary equipment and aids to support people in their day to day life. Our community equipment ranges from simple walking frames and crutches to more complex equipment such as beds, hoists and pressure care equipment.

What will this role involve?

Answering inbound calls within a timely manner and updating care records accordingly to ensure the welfare of service users
Triage emergency calls and refer to the relevant service
Delivering remote care, support and coordination in line with co-produced plans, providing reassurance to service user
Responsible for the prioritisation of all alerts and notifications, working autonomously to provide proactive and reactive support, ensuring the appropriate escalation pathways are followed
Raising and reporting equipment repairs and requirements through contact with the relevant Service Centre

What are we looking for?

Previous customer service experience is preferred
Strong communication skills including an excellent telephone manner
Proven ability to quickly understand and adapt to service user/customer needs and communicate in a caring and respectful way
Strong organisational skills
Computer literate with a good working knowledge of Microsoft Office

What can we offer you?

£26,436.80 plus a Night Shift Allowance
16:30 - 01:00 on a 3 week rotating shift pattern
Up to 33 days holiday (including bank holidays)
Company Pension Scheme
Company Sick Pay
Life Assurance
A rewards scheme – 200+ exclusive perks and discounts from leading retailers and leisure outlet

Our ambition at Millbrook Healthcare Group is to become the leading provider in the assisted living sector whilst ensuring our core company values ‘CARES’ remain unchanged. We are always looking to recruit hard working and talented individuals to become a part of our ongoing growth and success. You’ll enjoy all the support and encouragement you need to reach your own potential and develop a rewarding career along the way.

Care and respect for our colleagues and service users

Accountable and proud

Ready to learn and grow

Enhance our service users’ lives

Socially responsible, ethical and transparent

This role involves working in a regulated activity and may be subject to a DBS disclosure and social media check.

No terminology in the advert you have seen is intended to discriminate on the grounds of age, gender, race, colour, religion, disability or sexual orientation, and we will gladly accept applications from all sections of the community.

Quick apply

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Out of Hours Customer Service Coordinator