Technical support engineer Work, Jobs in Remote (with Salaries)

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Technical Support Engineer
Zenzero Solutions —Remote
Communicating with customers, via the appropriate channels, always ensuring the written and verbal communication is professional and meets our standards.
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Nerdio —Remote
Gain familiarity with Nerdio's product suite as both a user and internal subject matter resource. Competitive compensation commensurate with experience and…
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Technical Support Engineer

Zenzero Solutions
Remote

Apply Now

Job details

Permanent

Qualifications

ConnectWise
Cloud infrastructure
IIS
LAN
ITIL
WAN
DNS
ServiceNow
IT
Linux
Communication skills
PowerShell
Active Directory
Time management

Full job description

This role is a hybrid position and can be worked from any Zenzero office.

Play a vital role in supporting and optimising both established and bespoke systems as part of our growing DDS team. Infrastructure, Copilot, and automation experience are desirable. Onâ€‘call opportunities at an additional rate and bonuses for completing IT certifications are available.

Knowledge and technical understanding of Microsoft 365 and on-premises/cloud infrastructure.
In-depth understanding of Microsoft technology stack, including Server, Exchange, Active Directory, DNS, IIS, Group Policy, Hyper-V.
Experience of management/administration of VPNâ€™s, firewalls, endpoint protection, anti-malware and email-security solutions.
In-depth understanding of LAN/WAN technologies including switch, firewall, router configurations and deployments.
PowerShell scripting (from an administrative/automation perspective)
Business Continuity/Disaster Recovery/Backup Solutions.
Awareness of ITIL framework and methodologies.
Linux exposure or experience.
Awareness of compliance and governance frameworks such as Cyber Essentials and ISO 27001.
Co-pilot knowledge. â€“ Preferred skill.
PowerShell or other automation experience. â€“ Preferred skill

Applicant required personal attributes:

Security focussed attitude.
High attention to detail.
Ability to follow procedures and make any updates required.
Strong written and oral communication skills, especially when talking technical in a non-technical way.
Good technical problem-solving skills, in or out of the box thinking both acceptable.
Highly curious and learning driven attitude to new technologies and opportunities.
Capable team worker but equally happy working alone with strong self-management skills in time and workload prioritisation.
Comfortable taking onus over internal projects and support work using initiative.

Providing helpdesk services and support for customer systems and infrastructure up to 3rd level across a varied range of systems, but mostly Microsoft-based; in line with business requirements and to agreed SLA objectives.
Liaising with the customer and 3rd party support and operations teams
Monitoring and maintenance of customer infrastructures and security.
Providing application/ hardware configuration, deployment and technical project assistance and guidance for internal and customer projects.
Flexible attitude to working, some weekend/evening work may be required, including participation in an on-call team.
Effective time management and note-taking through ConnectWise.
Experience using ticketing systems such as ConnectWise and ServiceNow.
Communicating with customers, via the appropriate channels, always ensuring the written and verbal communication is professional and meets our standards.
Ensure appropriate adherence to performance targets, including KPIs and SLAs.
Build excellent working relationships within the Service Desk team(s), with other teams within the Managed Services Department, as well as within the wider organisation.
Work with Team Managers, Team Leaders and Account Managers to ensure positive outcomes for our customers.

Apply Now

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