1st line support analyst Work, Jobs in Renfrew, Rfw (with Salaries)

1st Line Support Analyst
DataVita —High Blantyre
- Computer networking
- Communication skills
- Annual leave
Quick apply
12d
Apprentice Support Desk Analyst
ArnoldClarkApprentices —Glasgow
- £20,000 a year
- Full-time
- Continuous improvement
- SharePoint
- In-person
Quick apply
9d
IT Support Analyst
Fred. Olsen Ltd —Glasgow
- Hybrid work
- Azure
- Microsoft Outlook
- Windows
- Employee discount
2d
Payroll Advisor (Enterprise)
AAB —Glasgow
- Hybrid work
- Supervising experience
- Bachelor's degree
- Team management
- Annual leave
- Employee assistance programme
5d
Model Risk Governance and Oversight, Market Abuse Surveillance - Vice President
BNP Paribas —Glasgow
- Full-time
- Hybrid work
- Master's degree
- Presentation skills
- Communication skills
- Employee assistance programme

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Apprentice Support Desk Analyst
ArnoldClarkApprentices —Glasgow
Acting as point of contact for phone calls from staff regarding IT issues and queries. The ideal candidate will have some experience of working in a busy…
£20,000 a year
Quick apply
9d

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1st Line Support Analyst

DataVita
High Blantyre

Quick apply

Job details

Permanent
12 days ago

Benefits

Cycle to work scheme
Annual leave
Company pension
Company events
Car scheme

Qualifications

Technical troubleshooting
Driving Licence
Stakeholder liaison
Incident queue management
IT service management
Ticket management
Computer networking
Technical writing
ServiceNow
Customer support
Customer interaction
Root cause analysis
Communication skills
Help desk

Full job description

Location: Hamilton International Technology Park, office-based, 5 days a week

About DataVita

DataVita is a next-generation cloud and infrastructure company operating from Tier III-certified data centres in Scotland. We work at the bleeding edge of AI adoption, automation, and how these technologies can be integrated into complex legacy environments to deliver genuine transformation.

DataVita is the fastest growing technology company in Scotland, with plans to deploy and invest over £2 billion in the coming years. You would be joining at a relatively early stage of that trajectory. For the right person, this is a chance to build something from the ground up inside a business that is scaling fast.

About the Role

DataVita has a small, highly skilled team delivering large-scale infrastructure solutions for both public and private sector clients, supported through our state-of-the-art Tier III data centre facilities. We are now looking to expand our team further with the addition of a 1st Line Support Analyst.

This role is ideal for a technically capable individual who thrives in a fast-paced managed service environment. You'll support enterprise customers across a range of managed services including IaaS, BaaS, DRaaS and Network.

We are looking for someone proactive, organised and willing to take ownership of incidents and tasks assigned to their department. You will be expected to triage tickets and follow up on the progress through to resolution.

You will receive support through internal training, development plans and relevant certifications. We will help you build the skills you need to succeed, while encouraging you to take an active role in your own learning and professional development.

Responsibilities

Co-ordination and ownership of support tickets
Liaising with 3rd party vendors and taking part in troubleshooting conference calls to perform root cause analysis on critical system issues
Provision of first and second-line technical support to internal and external customers, maintaining service levels
Performing daily health checks of cores service platforms
Performing regular maintenance and patching of core service platforms
Creating and maintaining technical knowledgebase documentation

Required Skills & Experience

Solid troubleshooting skills across Windows and Linux OS, virtualisation, storage, backups and networking
Excellent communication skills with the ability to work directly with customers and internal stakeholders
Strong customer service skills
Team player with the ability to work effectively across technical teams
High level of attention to detail
Full UK driving license

Desired Skills & Experience

Ticket Management to an ITIL Standard – ServiceNow
Networking fundamentals
Office 365

What You Will Get

Career & Growth

Competitive salary
The chance to shape a creative function inside a fast-scaling business
Direct exposure to every area of the company
Training and development throughout your time at DataVita

Benefits

33 days annual leave
Pension: 5% employee, 5% employer
Life assurance at 4x salary
Group income protection at 70% of salary for up to 2 years
Help@Hand: remote GP - physiotherapy, nutritionist, and more
Cycle to Work and EV car salary sacrifice schemes
6 fully expensed company events per year
Option to donate to charity through salary

Company Overview

Please visit https://www.datavita.co.uk/hpc?utm_term=datavita&utm_campaign=&utm_source=adwords&utm_medium=ppc&hsa_acc=1818577582&hsa_cam=22180099100&hsa_grp=174168856757&hsa_ad=731176946318&hsa_src=g&hsa_tgt=kwd-2469660714677&hsa_kw=datavita&hsa_mt=e&hsa_net=adwords&hsa_ver=3&gad_source=1 for more information

Quick apply

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1st line support analyst jobs in renfrew, rfw

1st Line Support Analyst

Apprentice Support Desk Analyst

IT Support Analyst

Payroll Advisor (Enterprise)

Model Risk Governance and Oversight, Market Abuse Surveillance - Vice President

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