Control room apprentice Work, Jobs in Rhuthun, Den (with Salaries)

Control Room Apprentice
North Wales Police —St. Asaph
- £8 an hour
- Full-time
- Microsoft Office
- IT
- Communication skills
11d

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Control Room Apprentice

North Wales Police -
St. Asaph

Apply Now

Job details

Full-time | Fixed term contract
£8 an hour
11 days ago

Qualifications

GCSE
Microsoft Office
IT
NVQ
Communication skills
Welsh

Full job description

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Force
North Wales Police
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Role Type
Police Staff
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Business Area
Operational Support Services
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Department
Force Control Centre
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Location
St. Asaph Fcc
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Grade
Apprenticeship
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Salary
£8.00 per hour
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Agile Working
Fixed - this role can only be performed from a specific location.
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Part/Full Time
Full Time
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Hours per Week
37
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Type of Contract
Fixed Term
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Level of Welsh language ability required?
2
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Closing Date

24/07/2026, 12:00

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Job Advert Description

Control Room Apprentice

At North Wales Police we have a great opportunity for an Apprentice in our Control Room to provide general administration and support.

You will obtain a solid grounding in customer service within North Wales Police and work towards the completion of a NVQ level 2 in Customer Service. The training programme will include general administration within the designated business area within North Wales Police.

This Control Room Apprentice opportunity will provide you with:

To provide a quality customer service to all members of the public.
To answer calls received at a centralised switchboard and by use of prescriptive questioning, filter calls and direct callers to the relevant department or person promptly and effectively. Where suitable, advise and resolve at first point of contact.
To operate the switchboard fault reporting system in accordance with procedure and notify supervisor if any action is necessary.
To support the Control Room Operations as and when required e.g. Major Incident situations.
To receive and transmit data and message/data e.g. email and utilise Force Systems to resolve queries.
Work closely with other team members to support various functions and contribute to team objectives.

The experience you’ll bring to the Control Room Apprentice role;

IT skills and an understanding of Microsoft Office or similar IT packages
Good communication skills
The ability to work well in a team
Self-motivated and flexible
4 GCSE’s at Grade C or above or equivalent level of qualification (to include Maths and English) for those awaiting their GCSE Results please provide predicted grades

Please note: If successful at interview you will be required to provide a reference. If you are a school leaver you will be required to provide your school as a reference. Please ensure you have contact details for someone at the school who can provide this reference during the school holiday period to avoid any delays.

Discovery Sessions are your chance to learn more before you apply

You are invited to register for our online discovery sessions where you will have the opportunity to learn about the role and application process.

Monday 6th July 2026 6pm-7pm

Applications from individuals who already have an NVQ Level 2 (or higher) in Business Administration/Customer Service or a similar subject will not be accepted.

Please note there is no age limit on applications for this role and the Apprentice National Minimum Wage rate applies. You can find our more on National Minimum Wage and National Living Wage rates - GOV.UK.

Please familiarise yourself with the Post Profile and the Recruitment Guide before you apply as this has information to help you with your application.

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Competency and Value Framework (CVF) level?
1
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Apply Now

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