Veterinary care assistant Work, Jobs in Rhyl (with Salaries)

Client Care Assistant
Medivet Group Ltd —Liverpool
- Weekend availability
- Front desk
- Annual leave
- Employee discount

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Client Care Assistant

Medivet Group Ltd -
Liverpool

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Job details

Full-time

Benefits

Cycle to work scheme
Annual leave
Employee discount

Qualifications

Customer service call handling
Inbound customer enquiry call handling
Triage
Patient appointment coordination
Numeracy
Appointment booking and call handling
Front desk
Veterinary appointment scheduling

Full job description

As a Client Care Assistant (CCA) you will be the first point of contact for client phone calls and visits and will be responsible for delivering exceptional care, always there to clients, patients, and colleagues. You'll be joining our friendly, close-knit team in the heart of South Liverpool. We are a team of one Receptionist, two Student Veterinary Nurses, one Registered Veterinary Nurse, a Head Veterinary Nurse and three Veterinary Surgeons, with a fourth joining us soon. We strongly believe in our team having a good work life balance and often organise activities and team building exercises outside of work. You will receive dedicated ongoing support from day one, learning from our current receptionist and utilising our wealth of resources. If you are passionate about pets and their owners, we would love to hear from you. This is a full time role, working 5 days per week, with a mixture of early and late shifts between 8.30am and 7pm. You will be required to work one weekend day (Saturday or Sunday) every four weeks, either at one of our regional branches or at our 24 hour hospital. In return you will receive equivalent time off in lieu. You will also be required to work one bank holiday per year at our 24 hour hospital.

Your career means more than a rota and a job title, that’s why we offer:

Health and wellbeing

Health Cash Plan from day one
24/7 counselling and wellbeing support
Life Assurance 3 x salary

Annual leave

5 weeks’ annual leave plus Bank Holidays, rising with length of service
Extra ‘Day for You’, a paid day off just for you

Additional support

Cycle to Work
Season Ticket loans
Discounts on Medivet products and services

About you

You’re skilled at providing exceptional client facing care, with excellent reception skills. You’ll have good numeracy skills, with experience of using online appointment booking systems. You’re a team player who wants to make a real difference in a practice that values and supports you.

We welcome applications from candidates who are able to prioritise, can remain calm under pressure and who are flexible and willing to learn. Previous veterinary receptionist experience is desirable.

What you’ll be doing

Typically, in this role, you’ll:

Carry out reception duties, greeting clients on arrival, and updating records
Triage the impact of emergency appointments, contacting clients and rearranging as needed
Manage the practice diary to ensure appointment availability is optimised to team skillset
Answer client phone calls and manage messages
Ensure appointment slots are available for clients to book online
Process any repeat prescription order requests
Work collaboratively within a supportive team
Undertake healthcare plan administrative tasks and assist the clinical team with processing insurance claims and referrals

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