2nd line support Work, Jobs in Ribchester, Lan (with Salaries)

IT Support Technician
Blackburn Rovers Football Club —Blackburn
- £27,000 - £29,000 a year
- Full-time
- Azure
- Microsoft Outlook
- Customer service
- Free parking
- Store discount
Quick apply
2d
IT Support Technician
National Care Group —Accrington
- Up to £36,000 a year
- Hybrid work
- Customer service
- Travel
- In-person
- Paid training
- Referral programme
Quick apply
AI Solutions Technician
Seriun —Burnley
- £30,000 - £40,000 a year
- Full-time
- Azure
- SharePoint
- Software development
- Work from home
- Employee discount
Quick apply
2nd Line Modern Workplace Engineer
LIMA Networks LTD —Salford Quays
- £35,000 - £45,000 a year
- Weekend availability
- Hybrid work
- Azure
- SharePoint
Quick apply
18h
IT Support Analyst
Birchall Blackburn Law —Preston
- Full-time
- Management
- Travel
- Conflict management
Service Desk Analyst (2nd Line)
FluidOne —Chorley
- Full-time
- Travel
- Communication skills
- Employee assistance programme
3rd Line Support Engineer
Humnize —Manchester
- £40,000 - £45,000 a year
- Full-time
- Mentoring
3rd Line Infrastructure Engineer
LIMA Networks LTD —Salford Quays
- £45,000 - £55,000 a year
- Weekend availability
- Continuous improvement
- Communication skills
Quick apply
Networking Engineer
Fourteen IP Communications —Wigan
- £35,000 - £50,000 a year
- Full-time
- Hybrid work
- Hotel
- Mentoring
- Organisational skills
- Free parking
- Sick pay
Quick apply
7d
Senior IT Engineer
FluidOne —Chorley
- Up to £45,000 a year
- Weekend availability
- Travel
- In-person
- Communication skills
- Employee assistance programme
Quick apply
7d
Trust Senior IT Technician
Oldham Council —Oldham
- £28,598 - £31,022 a year
- Travel
- Communication skills
- School

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IT Support Technician
National Care Group —Accrington
Full UK driving licence and willingness to travel to our services across the UK to provide in person IT support. What’s in it for you?
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IT Support Technician

Blackburn Rovers Football Club -
Blackburn

Quick apply

Job details

Permanent | Full-time
£27,000 - £29,000 a year
2 days ago

Benefits

Free parking
Store discount
Discounted or free food
Company pension
Employee discount
Sick pay
On-site parking

Qualifications

Microsoft Windows Server
Technical troubleshooting
Desktop support
TCP
Driving Licence
Azure
Microsoft Outlook
Customer service
Software deployment
Incident queue management
Mentoring junior staff
iOS
User account provisioning
LAN
Encryption
Microsoft Exchange
Microsoft Office Suite
Windows
Network infrastructure
User account management
Firewall
Service restoration
Mentoring
Organisational skills
SharePoint
Technical writing
ISO 27001
IP networking
VMWare
Application support
Network monitoring
Root cause analysis
Cybersecurity
Communication skills
Microsoft Azure
PowerShell scripting
PowerShell
Intune
Mobile devices

Full job description

Job Title: I.T. Support Technician

Department: Information Technology

Based at: Ewood Park stadium, Blackburn, BB2 4JF. Flexibility regarding location is required.

Reports to: Head of IT

Responsible for: N/A

Hours of work: 35 hours per week plus match days (rota basis) and any additional hours necessary for the performance of duties. This may include evening and weekend work.

Contractual Status: Permanent

Job Purpose:

To be responsible for delivering high-quality IT support across all Club locations, ensuring that technology services remain secure, reliable and available to support business operations. To provide technical support for desktop systems, Microsoft 365, mobile devices, networking, printers, telephony and business applications whilst assisting with infrastructure projects and cybersecurity initiatives.

Duties and Responsibilities

To be committed to ensuring the safeguarding and welfare of all staff, customers and clients of the Club.
Deliver professional 1st and 2nd Line support to all Club staff across multiple sites.
Perform root cause analysis for recurring technical issues. Diagnose, troubleshoot and resolve hardware, software, networking and Microsoft 365 issues.
Manage incidents, service requests and problems through the IT Service Desk ensuring SLA targets are met.
Provide remote, telephone and face-to-face technical support.
Escalate complex issues where appropriate whilst maintaining ownership until resolution.
Configure, deploy and maintain: Windows 11 PC’s & Laptops, Apple MacBooks, Tablets, Mobile devices, Printers.
Manage user onboarding and offboarding processes.
Configure Microsoft Entra ID accounts, Microsoft 365 licensing and permissions.
Configure Microsoft Intune enrolled devices.
Maintain software deployment and updates.
Support and administer: Microsoft Outlook, Teams, SharePoint, OneDrive, Exchange Online, Microsoft Entra ID, Microsoft Intune.
Maintain the IT Asset Register: Record all hardware assets and software licences, carry out scheduled asset audits, maintain stock levels of IT equipment, Ensure spare equipment is available for rapid deployment,
Ensure secure disposal of redundant equipment following Club procedures.
To generate proposals when required or requested by the Head of IT.
Assist the business in adopting Microsoft 365 services through user guidance, training and documentation.
Produce and maintain technical documentation: Create user guides and knowledge base articles, Update network diagrams, Maintain configuration documentation, Record standard operating procedures.
Follow Cyber security best practices: Assist with vulnerability remediation, ensure endpoint protection remains operational, Support cybersecurity awareness initiatives, Ensure Principle of Least Privilege is maintained, Identify and report potential security incidents, Support device encryption and MFA implementation, Ensure compliance with Club security policies.
Provide out-of-hours and Matchday IT support as required.
Support and mentor the IT Apprentice

Desirable

Assist with the maintenance of: LAN & WAN infrastructure, Wireless networks, Switches, Firewalls, DHCP, DNS, VLANs, VPN connectivity, Structured cabling.

Skills Required

Excellent troubleshooting and diagnostic skills.
Strong customer service skills.
Excellent verbal and written communication.
Ability to prioritise competing workloads.
Strong organisational skills.
Ability to work independently.
Strong documentation skills.
Good analytical and problem-solving abilities.
Professional attitude under pressure.
Ability to explain technical concepts to non-technical users.
Excellent attention to detail.
Full UK driving licence (travel between sites is required).

Knowledge Required

Experience with the following:

Windows 11, Apple macOS, iOS and iPadOS, Android devices
Windows Server, Exchange Online, Active Directory, Group Policy
Microsoft 365, Microsoft Entra ID, Microsoft Intune
Microsoft Office applications, Microsoft Teams, SharePoint Online
PC and laptop deployment
TCP/IP networking, DHCP, DNS, Wi-Fi troubleshooting
Hardware diagnostics & Printer troubleshooting
Helpdesk/service desk systems
Remote support tools
Asset management systems

Desirable Knowledge:

Aruba switching, VLAN configuration, Network monitoring tools
Meraki wireless
Fortinet firewalls
VMware
Veeam Backup
CrowdStrike Falcon
PowerShell scripting
SharePoint administration
Azure administration
ITIL processes
Cyber Essentials / ISO 27001 environments

Qualifications Required:

Required: Qualification in I.T. or 2/3 years support experience minimum

Desired: Qualification / experience in networking or Cyber Security

DBS Check Required:

Yes

Job Types: Full-time, Permanent

Pay: £27,000.00-£29,000.00 per year

Benefits:

Company pension
Discounted or free food
Employee discount
Free parking
On-site parking
Sick pay
Store discount

Work Location: In person

Quick apply

Refine Your Search

2nd line support jobs in ribchester, lan

IT Support Technician

IT Support Technician

AI Solutions Technician

2nd Line Modern Workplace Engineer

IT Support Analyst

Service Desk Analyst (2nd Line)

3rd Line Support Engineer

3rd Line Infrastructure Engineer

Networking Engineer

Senior IT Engineer

Trust Senior IT Technician

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