Service desk Work, Jobs in Ribchester, Lan (with Salaries)

Service Desk Analyst
Lancaster University —Lancaster
- £26,707 - £30,378 a year
- Full-time
- Remote
1d
Business Administration Apprenticeship
AMT Lawyers —Blackburn
- £6 an hour
- Hybrid work
- Business development
- Front desk
- Computer skills
IT Support Technician
Blackburn Rovers Football Club —Blackburn
- £27,000 - £29,000 a year
- Full-time
- Azure
- Microsoft Outlook
- Customer service
- Free parking
- Store discount
Quick apply
5h
Service Desk Agent
Rochdale Council —Rochdale
- £26,403 - £28,142 a year
5d
Infrastructure & Site Services
Gorilla Glue Europe —Chorley
- £35,000 - £45,000 a year
- Full-time
- Travel
- In-person
- Communication skills
- Free parking
- Profit sharing
Quick apply
Service Desk Manager
OCU Group —Preston
- Full-time
- Analysis skills
- Continuous improvement
- Team management
Quick apply
6d
2nd Line Support Engineer
Excalon Ltd —Salford
- Full-time
- Microsoft Outlook
- Windows
- Mentoring
- Health & wellbeing programme
- Life insurance
Quick apply
Part Time Office and Warehouse Assistant (20-25 Hours Per Week)
AAL LTD —Ormskirk
- From £12.71 an hour
- Part-time
- Hybrid work
- Computer literacy
- Data entry
- Warehouse experience
Quick apply
Receptionist - Pennine Lancashire
HM Prison & Probation Service —Accrington
- £20,001 - £30,000 a year
- Part-time
- Hybrid work
- Computer literacy
- Microsoft Office
- Presentation skills
- Annual leave
- Employee discount
5d
Service Desk Agent
Northern Care Alliance NHS Foundation Trust —Salford
- £25,760 - £27,476 a year
- Full-time
- Analysis skills
- Annual leave
19h
School Applications Officer
Lancashire County Council —Preston
- £40,777 - £46,142 a year
- Full-time
- Communication skills
- School
11d
Service Desk Team Leader
LIMA —Salford
- £45,000 - £50,000 a year
- Continuous improvement
- Team management
- Organisational skills
- Employee assistance programme
IT Technician
Dechra Pharmaceuticals PLC —Skipton
- £28,000 - £33,000 a year
- Monday to Friday
- Maintenance
- Annual leave
- Employee assistance programme
4d
Service Desk Team Leader
LIMA Networks LTD —Salford Quays
- £45,000 - £50,000 a year
- Full-time
- Continuous improvement
- Team management
- Organisational skills
Quick apply
Helpdesk Manager
Hakim Group —Darwen
- Full-time
- Continuous improvement
- Team management
- Organisational skills
12d
IT Service Desk/Site Engineer
JN Bentley —Skipton
- Full-time
- Customer service
- Travel
- In-person
Quick apply
Service Desk Analyst (2nd Line)
FluidOne —Chorley
- Full-time
- Travel
- Communication skills
- Employee assistance programme
Hire Desk Administrator
LGH Group —Manchester
- Full-time
- Hybrid work
- Computer literacy
- Continuous improvement
- Communication skills
- Free parking
- Annual leave
Quick apply
11d
IT Support Analyst
Birchall Blackburn Law —Preston
- Full-time
- Management
- Travel
- Conflict management
Tier 2 Service Desk Analyst
Dataspire Solutions Ltd —Manchester
- £25,500 - £34,000 a year
- Full-time
- Google Suite
- Customer service
- Analysis skills
- Health & wellbeing programme
- Sick pay
Quick apply
11d

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Service Desk Analyst

Lancaster University -
Lancaster

Apply Now

Job details

Full-time | Fixed term contract
£26,707 - £30,378 a year
1 day ago

Qualifications

Live chat
Technical troubleshooting
Inbound customer enquiry call handling
Incident management
Incident queue management
Computer hardware
Post-secondary education experience
Customer interaction
Help desk

Full job description

Lancaster University is an established thriving UK university with a world-class reputation for excellence in research, teaching and engagement. Lancaster is consistently ranked in the top universities in all three major UK league tables and continues to build a growing reputation both nationally and internationally. Our Lancaster University values believe in respecting each other by being open and fair and promoting diversity, we build strong communities by working effectively together in a supportive way and we create positive change by being ambitious in our learning, expertise and action.

Join our dynamic frontline IT support team as a Service Desk Analyst, providing exceptional support to students and staff. You’ll be the first point of contact for technical queries, delivering solutions via phone, chat, face-to-face interactions, and our help centre system. This is a full time, fixed term role for 6 months, with some flexibility to work some of your time remotely, but it is primarily a campus-based role.

Responsibilities include troubleshooting IT incidents, managing service requests, and ensuring continuous service improvement with a strong focus on customer service excellence. You will work with a diverse range of customers, technologies and devices, with responsibility for triaging incoming inquiries and work to provide a first-time fix for straightforward incidents and requests, while referring more complex issues to other support teams across the IT Service.

Required experience, skills & abilities:
In depth experience of working with Microsoft applications as well as PC and Mac hardware and software. (Essential)
Experience of providing excellent customer service whilst working in a customer service environment. (Essential)
Logical and systematic problem solving skills. (Essential)
Ability to communicate effectively and appropriately with people at all levels of seniority and technical ability. (Essential)
Ability to work in a team towards clearly defined aims and objectives. (Essential)
Ability to plan ahead, manage tasks, prioritise workloads and meet competing deadlines. (Essential)
Experience of ISS Service Desk systems & processes (Desirable)
Experience of working in an IT or AV service environment. (Desirable)
Experience of working within an academic environment. (Desirable)
Microsoft Office Specialist certification. (Desirable)

For Internal University staff a secondment opportunity maybe considered for this role. Please ensure you have agreement from your current line manager before you apply for the opportunity.

If interested, apply now and submit your CV alongside a coversheet, up to a maximum of three A4 pages.

The University strives to be diverse and inclusive, a place where we can all be ourselves. We offer family friendly, flexible working arrangements, with forums and inclusive facilities to support our staff.

Apply Now

Refine Your Search

service desk jobs in ribchester, lan

Service Desk Analyst

Business Administration Apprenticeship

IT Support Technician

Service Desk Agent

Infrastructure & Site Services

Service Desk Manager

2nd Line Support Engineer

Part Time Office and Warehouse Assistant (20-25 Hours Per Week)

Receptionist - Pennine Lancashire

Service Desk Agent

School Applications Officer

Service Desk Team Leader

IT Technician

Service Desk Team Leader

Helpdesk Manager

IT Service Desk/Site Engineer

Service Desk Analyst (2nd Line)

Hire Desk Administrator

IT Support Analyst

Tier 2 Service Desk Analyst

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