We are thrilled to introduce a great new opportunity for you. If you have what we are looking for then you could be our Harpenden Showroom Sales Advisor!
We have a part-time role available, for 8 hours per week. This is a temporary position, with the potential to become permanent
This is a fully flexible position, and you will often be required to work Saturday, Sunday and Bank Holidays.
You will be responsible for connecting with our customers, using your natural ability to understand and interpret their individual preferences and needs and guiding them to the furnishings that they are going to enjoy and love for many years.
You will bring transferable retail customer service skills; it will be amazing if you have worked in the UK furniture and homewares market and will be engaging and highly passionate about our brand, products, and the services we provide.
Our sales advisors bring energy, are self-motivated, have great communication skills and an interest in talking to our customers. You will possess a professional yet personable attitude and able to excel when working individually, towards set objectives and goals, as well as working well as part of our dynamic and ambitious team to meet collective showroom targets.
What will you be doing in more detail?
Key responsibilities with the role:
- Providing a friendly, helpful and personalised customer experience by being knowledgeable about products and interested in furnishings
- Driving profitable sales through strong product knowledge, effective selling techniques
- Delivering/exceeding all agreed targets and KPIs
- Spotting potential cross selling and upselling opportunities
- Ensuring the showroom is merchandised in accordance with the agreed layout plan and always presented to a high standard, including cleaning when necessary
- Implementing and ending sales promotions and displays within defined timeframes
- Maintaining the stockroom
- Complying with all company policies and procedures as set out in the Showroom Operating Procedures Manual
- Flexibility and willingness to adapt to the needs of the Showroom.
- Processing customer sales and payments
- Accurately process, count, and handle cash transactions, including taking card payment using a PDQ machine
- Responsible for ensuring security of the cash till when working from the front desk in accordance with policy and procedure
- Disassembling sold stock from shop floor when required
- Preparing/wrapping sold goods for delivery when required
- Booking deliveries when required by customer
- Maintain a tidy showroom and recycling waste where appropriate
General Responsibilities:
- To demonstrate and support a positive commitment to diversity, equality, and inclusion, where we celebrate our differences, and our people can truly be themselves and feel like they belong.
- To always promote the company and the work of the team in a positive manner, behaving in line with our company values of: Happiest Together, Always Authentic, Passion for Progress, Inspiring Others and Constantly Caring.
- A pledge to live by our value of Constantly Caring, looking after each other, being approachable and attentive to each other’s needs and provide a space where everyone feels safe to ask for help and receives kindness and understanding in return.
- To actively and participate in/and or lead performance and development reviews, being the very best you can be by taking responsibility and working with us to support your wellbeing, performance, behaviours, and development.
- To have up to date knowledge of H&S working directives and good practice. Awareness of own health and safety and how it may affect others in the workplace. Report any health and safety concerns to your line manager or Health and Safety Officer.
Who are we looking for?
Qualifications, Skills and Experience:
- Love talking to our customers, a genuine interest in people
- A genuine interest in furnishing and design
- Energetic and self-motivated
- A drive to smash targets with proven sales experience
- Exceptional customer service skills gained from being in a previous Customer Service role
- Effective verbal and written communication skills
- Manages challenging situations in a calm and appropriate manner
- Working with kindness and understanding of other people’s needs
- Positive, can-do approach
