Production & quality coordinator Work, Jobs in Ridingmill, Nbl (with Salaries)

Customer Service Coordinator - Pharmacy
Curaleaf International —Sunderland
- Full-time
- Hybrid work
- Computer skills
- Communication skills
- Free parking
- Life insurance
Quick apply
12d
B2B Support Coordinator - Customer Service - Medical Cannabis
Curaleaf International —Sunderland
- Full-time
- Data entry
- Life insurance
Quick apply
Depot Coordinator
EMR UK —Blaydon
- Customer service
- Annual leave
11d

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Customer Service Coordinator - Pharmacy

Curaleaf International
Sunderland

Quick apply

Job details

Permanent | Full-time
12 days ago

Benefits

Free parking
Company pension
Private medical insurance
Life insurance
On-site parking

Qualifications

Live chat
Customer service call handling
Inbound customer enquiry call handling
GCSE
Microsoft Office Suite
Complaint handling
Patient service
Computer skills
Customer interaction
Outbound calling
Communication skills

Full job description

Ready to Make a Real Difference in Our Patients' Lives?

Do you thrive in a fast-paced environment where you're always learning something new?

We're looking for a motivated and people focused Customer Services Coordinator to join our Curaleaf Pharmacy team. You'll be the first friendly voice patients hear, the reassuring message they receive and the person who keeps their journey smooth, supportive and stress free.

What You Will Be Doing

As a Customer Services Coordinator, you'll be at the centre of the patient experience, ensuring every enquiry is handled with care, professionalism, and accuracy.

Your day to day will include:

Speaking with patients via phone, email, live chat.
Inbound and outbound calling.
Guiding patients through their journey, escalating when needed.
Working closely with internal and external teams to make sure information is accurate and up to date.
Using bespoke IT systems.
Taking prescription payments over the phone.
Handling complaints professionally and escalating for investigation when necessary.
Making outbound calls regarding stock updates, orders, payments, deliveries, or address issues.
Keeping your product and process knowledge up to date.
Supporting the Customer Service Manager, Supervisor, and other internal teams when needed.

This is a fast paced, rewarding role for someone who genuinely enjoys helping others and keeping things running smoothly behind the scenes.

What We Are Looking For

You'll excel in this role if you're enthusiastic, customer focused and confident communicating with all kinds of people.

Key attributes:

A genuine passion for helping others.
Adaptable and effective communication skills.
Strong organisation and the ability to prioritise in a busy environment.
Confidence making decisions within your remit.
A proactive, solutions focused mindset.
Excellent IT skills, including Microsoft packages.
Exceptional attention to detail.
A commitment to confidentiality.
A professional and positive approach across phone, email and live chat.
A dynamic attitude, with openness to change and improvement.

What You Will Get From Us

We do not just offer a job. We grow careers and provide a supportive environment where your contribution is valued.

You will receive:

Competitive salary.
Excellent holiday allowance.
Private medical insurance.
Enhanced pension scheme.
Life insurance.
Free on site parking.
Ongoing development opportunities.

Minimum Requirements:

GCSE grade C (or equivalent) in English and Maths

A Role with Real Impact

You won't just be answering queries, you'll be helping patients access essential medical treatment and ensuring they feel supported every step of the way.

About us:

Curaleaf International is shaping the future of cannabis through its commitment to research and product excellence. Powered by a strong presence at all stages of the supply chain, its unique distribution network throughout Europe, Canada and Australasia brings together pioneering research with cutting-edge cultivation, extraction, and production. Amidst a rapid growth trajectory, the emphasis on quality and expertise aims to ensure the delivery of safe and legal cannabis.

Curaleaf International's network includes a clinic, pharmacy, and laboratory in the UK; cultivation and EU-GMP processing facilities in Portugal; an EU-GMP processing, quality assurance and research site in Spain; Four 20 Pharma wholesaler and distributor in Germany; a Polish wholesaler and clinic; and the EU-GMP producer Northern Green Canada.

Curaleaf International is part of Curaleaf Holdings, Inc., a leading international producer and distributor of consumer cannabis products.

Our Values: Lead & Inspire, Commit to Win, Driven to Deliver Excellence, Customer Obsession, One Curaleaf

Quick apply

Refine Your Search

production & quality coordinator jobs in ridingmill, nbl

Customer Service Coordinator - Pharmacy

B2B Support Coordinator - Customer Service - Medical Cannabis

Depot Coordinator

Other jobs to consider

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