Director Work, Jobs in Ringwood South, Ham (with Salaries)

Operations Director
Churchill Retirement PLC —Ringwood
- Weekend availability
- Sales
- Customer service
- Business development
Service Director (Operations)
Dorset HealthCare University NHS Foundation Trust —Poole
- £112,782 - £129,783 a year
- Full-time
- Continuous improvement
- Team management
7d
Operations Director
GoodOaks Homecare —Poole
- Hybrid work
- Recruiting
Quick apply
Director of Estates, Environment and Facilities
University Hospitals Dorset NHS Foundation Trust —Bournemouth
- £112,782 - £129,783 a year
- Full-time
9d
Director of Procurement
University Hospitals Dorset NHS Foundation Trust —Bournemouth
- £112,782 - £129,783 a year
- Full-time
- Continuous improvement
- Leadership
3d
Head of Performance Marketing
Pom Pom London Ltd —Ringwood
- £70,000 - £100,000 a year
- Full-time
- Hybrid work
- Budgeting
- Analytics
- Free parking
- Employee discount
Quick apply
Director of Programme Management
Benifex —Southampton
- Remote
- Continuous improvement
- Team management
- Organisational skills
- Employee assistance programme
Head of Communications & Public Affairs
Help for Heroes —Downton
- Up to £62,000 a year
- Full-time
- Hybrid work
- Travel
- Leadership
- Annual leave
- Employee discount
Head of Operational Management
Office for National Statistics —Fareham
- £68,199 a year
- Full-time
- Presentation skills
- Continuous improvement
- Budgeting
15h
Head of Protective Security
Roke —Romsey
- Full-time
- Management
Head of Procurement
The National Oceanography Centre —Southampton
- £69,411 - £76,356 a year
- Full-time
- Hybrid work
- No degree
- Free parking
- Annual leave
1d
Head of Protective Security
Roke Manor Research Limited —Romsey
- Management
Head of Philanthropy and Alumni Engagement
Canford —Bournemouth
- Weekend availability
- CRM software
- Customer service
- Computer literacy
Quick apply
6d
Head of Quality
Beagle Technology Group —Christchurch
- Full-time
- Engineering
- Continuous improvement
- No degree
- Free parking
- Annual leave
Quick apply
Head of Emergency Planning, Resilience and Response
University Hospitals Dorset NHS Foundation Trust —Bournemouth
- £66,582 - £77,368 a year
- Full-time
- Continuous improvement
Director of Sales
Brightstar Hospitality Management —Salisbury
- Full-time
- CRM software
- Marketing
- Hotel
Quick apply
9d
Head of Business Development & Sales - APAC
Roke —Romsey
- Full-time
- Business development
- Travel
- Leadership
Product Domain Director
Nourish Care —Bournemouth
- Full-time
- Hybrid work
- Product management
- Leadership
- Communication skills
- Annual leave
- Employee assistance programme
Head of Business Development & Sales - APAC
Roke Manor Research Limited —Romsey
- Business development
- Travel
- Leadership
Associate Director, Acute Care (Specialised, Regional, Supra-regional)
Hampshire and Isle of Wight ICB —Eastleigh
- £79,504 - £91,609 a year
- Full-time
- Communication skills
- Negotiation
9d

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Operations Director

Churchill Retirement PLC -
Ringwood

Apply Now

Job details

Benefits

Company pension

Qualifications

Operations management
Senior management experience
Sales
Customer service
Stakeholder liaison
Coaching
Cost control
Performance management
Business development
Stakeholder coordination
Budget planning
Continuous improvement
Continuous improvement cycles oversight
Partnership building
Client services
Organisational skills
Operational strategy development
Contracts
IT
Team motivation leadership
Communication skills
Growth strategy
Operations leadership experience
Stakeholder management

Full job description

Role: Operations Director

Location: Ringwood, Hampshire

Reporting to: Managing Director

About the Role

Churchill Estates Management (CEM) is seeking an experienced Operations Director to join its senior leadership team and lead the delivery of high-quality Retirement Living services across the business.

This is a pivotal leadership role with accountability for operational excellence, customer satisfaction, colleague engagement, and strategic growth. As a key member of the Management Team, you will help shape the future direction of CEM, ensuring our services consistently deliver value, peace of mind and an excellent customer experience for leaseholders, while creating a positive and high-performing environment for colleagues.

This role is office based from our Head Office in Ringwood, Hampshire.

Role Purpose

Lead the successful delivery of CEMs Retirement Living services in line with the companys vision, values and strategic objectives.
Champion a culture of customer excellence, ensuring residents receive responsive, high-quality and value-driven services.
Create an engaging and supportive colleague experience that attracts, develops and retains high-performing teams.
Drive operational efficiency, continuous improvement and robust governance to ensure service charges and operating costs remain fair, transparent and focused on owners cost of living.
Support the expansion of new Retirement Living services and innovative business opportunities.

Key Responsibilities

Operational Leadership

Provide inspiring leadership to a workforce of 300 colleagues, including 5 direct reports and their teams, setting clear expectations, coaching talent and creating a culture of accountability, engagement and continuous development.

Ensure all services are delivered safely, compliantly and in accordance with all relevant legal, regulatory frameworks as well as fully maintaining the Health & Safety standards, with clear ownership, strong compliance and swift resolution of issues.
Embed CEMs values across all operations, creating a consistently high standard of customer service across every development.
Use customer insight, colleague feedback and performance data to continuously improve service delivery and satisfaction.
Lead the preparation of annual service charge budgets, ensuring strong financial discipline, transparency and value for money for leaseholders.
Drive smarter, more efficient ways of working to help control costs and minimise financial pressures on owners.

Retirement Living Growth & New Services

Work closely with the Managing Director and SLT Colleagues to expand service delivery and support business growth.
Oversee the mobilisation and commissioning of new developments, ensuring excellent customer journeys, operational readiness and delivery to time and budget.
Build trusted relationships with partners, investors, RTM Directors and stakeholders to generate new business opportunities.
Lead new and innovative business streams, ensuring scalable processes, effective contracts and sound governance.
Partner with Churchill Living Sales teams to align services with company sales targets.

Corporate Leadership & Representation

Represent CEM externally with regulators, professional bodies, trade associations and at industry events.
Lead the development and continuous review of operational policies, procedures and manuals to ensure best practice and consistency.
Oversee the emergency call-out rota (evenings and weekends) and respond to urgent situations as required.
Contribute strategically across the wider business, helping shape long-term plans, performance priorities and organisational effectiveness.

Skills & Experience

We are looking for a people-focused senior Operations Leader with a proven track record of leading dispersed teams and delivering excellent customer outcomes.

The ideal person will have:

Strong experience leading large multi-site operational teams through engagement, coaching and performance management.
Passion for customer excellence, service improvement and colleague satisfaction.
Demonstrable success in driving operational efficiency, change programmes and continuous improvement.
Commercially and financially astute, with experience managing complex budgets and service charge structures.
Strong strategic thinker, able to balance long-term growth with day-to-day operational delivery.
Excellent communication, stakeholder management and influencing skills.
Highly organised, able to manage competing priorities and make sound decisions.
Resilient, adaptable and comfortable operating in a fast-paced, evolving environment.
Strong IT and systems capability.

How Youll Be Rewarded

Competitive salary
Company Car benefit
28 days holiday + Bank Holidays
Day off on your birthday
Excellent colleague benefits including Family BUPA Cover, Health Screening, Group Personal Pension Plan and Life Assurance
£200 John Lewis vouchers for expectant parents
Colleague wellbeing programmes and ambassadors

About Us

We are Churchill Estates Management, a progressive managing agent of privately owned leasehold Retirement Living accommodation.

We manage nearly 300 developments nationally, supporting over 10,000 leaseholders and providing property services and customer care to more than 12,000 retired people. We are ambitious, growing rapidly, and committed to raising standards in Retirement Living.

Join an award-winning, customer-focused business where people matter and where your leadership can make a lasting difference to customers, colleagues and communities.

Our Values TORCH: Trust | Openness | Respect | Communication | Honesty

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Apply Now

Refine Your Search

director jobs in ringwood south, ham

Operations Director

Service Director (Operations)

Operations Director

Director of Estates, Environment and Facilities

Director of Procurement

Head of Performance Marketing

Director of Programme Management

Head of Communications & Public Affairs

Head of Operational Management

Head of Protective Security

Head of Procurement

Head of Protective Security

Head of Philanthropy and Alumni Engagement

Head of Quality

Head of Emergency Planning, Resilience and Response

Director of Sales

Head of Business Development & Sales - APAC

Product Domain Director

Head of Business Development & Sales - APAC

Associate Director, Acute Care (Specialised, Regional, Supra-regional)

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