Riviera Travel is a leader in creating exceptional travel experiences, known for its high-quality escorted tours, river cruises, and solo holidays. With a strong heritage and a passion for detail, every journey is carefully designed to deliver memorable moments from start to finish. Joining Riviera means being part of a collaborative and people focused business where your work directly contributes to bringing unforgettable experiences to life for customers across the UK and beyond.
The role:
The UX Design Researcher plays a key role in shaping and improving the digital experience across Riviera Travel’s platforms. This position is responsible for understanding user behaviour, identifying opportunities to enhance customer journeys and ensuring that design decisions are grounded in insight and evidence.
Working closely with digital product, design and wider business teams, the role focuses on conducting research, analysing data and translating findings into actionable recommendations that improve how customers explore and book holidays.
From evaluating end to end journeys to testing new ideas and features, the role ensures that every interaction is informed by a clear understanding of customer needs, behaviours and expectations. It combines research, analysis and design thinking to support the delivery of intuitive, effective and engaging digital experiences.
What you will be doing:
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Working in the continuous improvement workstream and alongside projects and programmes
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Attending agile ceremonies as required and meetings with the relevant stakeholders to identify opportunities and collaborate on solutions
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Reviewing data and insights to inform your work, viewing session replays, survey responses and conducting interviews
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Working closely with the digital PO, BA, insights team and the UX/UI designer on solving problems and identifying opportunities.
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Producing wireframes, prototypes and task flows to demonstrate proposed user journeys
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Defining and testing all UX functional text and messaging in collaboration with our brand team
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Garnering feedback and internal approval for proposed changes
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Having fun whilst working with a great group of smart and ambitious people focussed on improving everything, we do
Your Expertise:
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A minimum of 2 years’ experience in a similar UX or research focused role
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Experience in e-commerce, ideally within a B2C environment
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Familiarity with tools such as Figma, Miro, Sketch or similar
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A passion for research and uncovering what drives customer behaviour
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The ability to turn both qualitative and quantitative data into clear insights
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A collaborative mindset with a natural ability to bring others on the journey
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Experience creating wireframes, prototypes and early-stage concepts
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A genuine interest in people, psychology and what influences behaviour
Why Join us:
Be part of a business that is passionate about creating unforgettable travel experiences, where your work directly shapes how thousands of customers discover and book their holidays. Join a collaborative and people focused team where ideas are valued and curiosity is encouraged, while benefiting from excellent career pathways, ongoing development opportunities and a strong package that supports both your growth and wellbeing within a trusted and growing travel brand.
How We’ll Take Care of You: We believe in rewarding our team with great benefits and opportunities for growth
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Competitive Salary - Up to £35,000 (DOE)
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Hybrid working – flexibility to work from home and the office.
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Annual bonus scheme – on-target bonus opportunity of 7.5%.
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27 days holiday + bank holidays (with holiday buy and flexible bank holidays).
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Career development – access to Learnerbly and clear career pathways.
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Employee discounts – on our award-winning holidays for you, friends, and family.
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Wellbeing support – Employee Assistance Programme, virtual dentist
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Perks & savings – Benefit Hub discounts, gym membership, cycle-to-work scheme.
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Financial security – pension scheme and life assurance
