Facilities helpdesk Work, Jobs in Rochester, Eng (with Salaries)

Helpdesk Administrator
CC Cousins —Rochester
- £26,500 a year
- Full-time
- Microsoft Word
- CRM software
- Writing skills
- Employee discount
Quick apply
4d
Facilities Helpdesk Administrator
Bauvill Ltd —Rochester
- £24,500 - £26,500 a year
- Full-time
- Customer service
- Supervising experience
- In-person
- Free parking
- Health & wellbeing programme
Quick apply
4d
Helpdesk Coordinator
AM Planned Maintenance Ltd —Canvey Island
- Up to £28,000 a year
- Full-time
- Microsoft Word
- English
- In-person
- Free parking
- Health & wellbeing programme
Quick apply
2d
Facilities Support Administrator - Maidstone, ME14 5PP
Apleona —Maidstone
- £28,000 - £30,000 a year
- Full-time
- Administrative experience
- Communication skills
- Office experience
IT Support Technician
EduNet ICT Ltd —Dagenham
- From £30,000 a year
- Full-time
- Maintenance
- Windows
- Computer skills
Quick apply
Helpdesk Operator
ISS Facility Services —London
- £13.49 an hour
- Organisational skills
- Communication skills
Contract Support
CoSourced —Kemsing
- £25,000 - £35,000 a year
- Full-time
- Writing skills
- HVAC
- Organisational skills
Quick apply
10d
Maintenance Technician
MidKent College —Maidstone
- £25,878 - £29,729 a year
- Full-time
- University
Facilities Technician
Tunbridge Wells Borough Council —Royal Tunbridge Wells
- £25,956 a year
- Full-time
- Hybrid work
- Customer service
- Communication skills
- Free parking
- Annual leave
Commercial Contracts Administrator
Artic Building Services —Dartford
- Overtime
- Microsoft Word
- Computer literacy
- Contracts
- Referral programme
Area Site Technician - South East London
City Facilities Management (UK) —Sevenoaks
- £41,391 a year
- Overtime
- Employee discount
Multi Site Technician - Roehampton, Clapham, Kingston
City Facilities Management (UK) —Biggin Hill
- £41,506 a year
- Overtime
- HVAC
- Employee discount
- Life insurance
Fabric Engineer
Lancer Scott —London
- £34,000 a year
- Overtime
- Carpentry
- Communication skills
Area Maintenance Technician - Essex
City Facilities Management (UK) —Chelmsford
- £30,000 a year
- Overtime
- Employee discount
- Life insurance
Mechanical Engineer
Kier Group —Weald
- Part-time
- Travel
- HVAC
- Flexible schedule
PFI Expiry Handback Manager
Pinnacle Group —London
- £42,600 a year
- Computer skills
- Annual leave
- Employee assistance programme
Quick apply
8d
Commercial & Domestic Gas Engineer
OCS Group —Royal Tunbridge Wells
Mobile A/C Engineer
ABM UK —London
- £38,000 a year
- 8 hour shift
- Maintenance
- Employee discount
Quick apply

More jobs to discover

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Helpdesk Administrator
CC Cousins —Rochester
*Communication:* Clear, professional telephone manner and strong written communication. *Customer Service:* Courteous and efficient handling of all calls and…
£26,500 a year
Quick apply
4d
Facilities Helpdesk Administrator
Bauvill Ltd —Rochester
You will play a key role in coordinating engineers and subcontractors, managing reactive and planned maintenance tasks, updating our CAFM system, processing…
£24,500 - £26,500 a year
Quick apply
4d

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Helpdesk Administrator

CC Cousins -
Rochester

Quick apply

Job details

Permanent | Full-time
£26,500 a year
4 days ago

Benefits

Casual dress
Company pension
Company events
Private medical insurance
Employee discount

Qualifications

Microsoft Word
CRM software
Customer service call handling
Report writing
Inbound customer enquiry call handling
Report generation
CAFM software
Writing skills
Incident queue management
Microsoft Office Suite
Technical support incident logging
Data entry
Customer support
Customer interaction
Typing
Incident log maintenance
Communication skills

Full job description

Helpdesk Administrator

Full-Time | Monday to Friday

Location: Medway City Estate

Company: CC Cousins

Salary: £26,500per annum

On call Rota: 1 in 4 (£30 when on call/ £10 for every call taken)

Who we are:

We are a leading facilities maintenance company seeking a Full-Time Helpdesk Administrator to join our vibrant office team. In this role, you will play a key part in ensuring a smooth, efficient, and professional experience for our clients and subcontractors. The Helpdesk Administrator will be responsible for logging, tracking, and resolving facilities-related issues in a timely manner, ensuring smooth operations and compliance with service level agreements (SLAs), costing subcontractor quotes and updating our CRM systems.

Key Responsibilities

Answer incoming calls from clients, surveyors, and subcontractors
Respond to emails promptly and professionally
Cost subcontractor quotes and issue weekly surveyor quotes
Send and track weekly surveyor quote chasers
Processing outstanding quotes with surveyors to prevent delays
Raise jobs on Job Logic (our CRM/CAFM system)
Update Elogbooks system daily
Type surveyor quotes with excellent spelling and grammar
Complete and submit weekly statistics and reports
Serve as the first point of contact for incoming facilities-related service requests (via phone, email, or helpdesk system)
Accurately log all calls onto our bespoke system to ensure all call outs are accurately tracked
Prioritise and assign tasks to appropriate department, based on urgency and complexity

Key Skills and Attributes

Communication: Clear, professional telephone manner and strong written communication
Customer Service: Courteous and efficient handling of all calls and correspondence
Organisation: Ability to manage multiple priorities and meet deadlines
Attention to Detail: Accuracy in data entry, quoting, and documentation
Administrative Skills: Competence in document preparation and record-keeping
IT Proficiency: Skilled in Microsoft Office (Excel, Outlook, and Word)
Professionalism: Discreet, reliable, and trustworthy when handling confidential information

If you’re dedicated, reliable, and motivated, we’d love for you to join our team and help us deliver the excellent service CC Cousins is known for.

Pay: £26,500.00 per year

Benefits:

Casual dress
Company events
Company pension
Employee discount
Private medical insurance

Ability to commute/relocate:

Rochester ME2 4DU: reliably commute or plan to relocate before starting work (preferred)

Work Location: In person

Quick apply

Refine Your Search

facilities helpdesk jobs in rochester, eng

Helpdesk Administrator

Facilities Helpdesk Administrator

Helpdesk Coordinator

Facilities Support Administrator - Maidstone, ME14 5PP

IT Support Technician

Helpdesk Operator

Contract Support

Maintenance Technician

Facilities Technician

Commercial Contracts Administrator

Area Site Technician - South East London

Multi Site Technician - Roehampton, Clapham, Kingston

Fabric Engineer

Area Maintenance Technician - Essex

Mechanical Engineer

PFI Expiry Handback Manager

Commercial & Domestic Gas Engineer

Mobile A/C Engineer

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