Facilities helpdesk administrator Work, Jobs in Rochester, Eng (with Salaries)

Helpdesk Administrator
CC Cousins —Rochester
- £26,500 a year
- Full-time
- Microsoft Word
- CRM software
- Writing skills
- Employee discount
Quick apply
4d
Facilities Helpdesk Administrator
Bauvill Ltd —Rochester
- £24,500 - £26,500 a year
- Full-time
- Customer service
- Supervising experience
- In-person
- Free parking
- Health & wellbeing programme
Quick apply
4d
Facilities Support Administrator - Maidstone, ME14 5PP
Apleona —Maidstone
- £28,000 - £30,000 a year
- Full-time
- Administrative experience
- Communication skills
- Office experience
Commercial Contracts Administrator
Artic Building Services —Dartford
- Overtime
- Microsoft Word
- Computer literacy
- Contracts
- Referral programme
Mobile A/C Engineer
ABM UK —London
- £38,000 a year
- 8 hour shift
- Maintenance
- Employee discount
Quick apply

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Helpdesk Administrator
CC Cousins —Rochester
*Communication:* Clear, professional telephone manner and strong written communication. *Customer Service:* Courteous and efficient handling of all calls and…
£26,500 a year
Quick apply
4d
Facilities Helpdesk Administrator
Bauvill Ltd —Rochester
You will play a key role in coordinating engineers and subcontractors, managing reactive and planned maintenance tasks, updating our CAFM system, processing…
£24,500 - £26,500 a year
Quick apply
4d

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Helpdesk Administrator

CC Cousins -
Rochester

Quick apply

Job details

Permanent | Full-time
£26,500 a year
4 days ago

Benefits

Casual dress
Company pension
Company events
Private medical insurance
Employee discount

Qualifications

Microsoft Word
CRM software
Customer service call handling
Report writing
Inbound customer enquiry call handling
Report generation
CAFM software
Writing skills
Incident queue management
Microsoft Office Suite
Technical support incident logging
Data entry
Customer support
Customer interaction
Typing
Incident log maintenance
Communication skills

Full job description

Helpdesk Administrator

Full-Time | Monday to Friday

Location: Medway City Estate

Company: CC Cousins

Salary: £26,500per annum

On call Rota: 1 in 4 (£30 when on call/ £10 for every call taken)

Who we are:

We are a leading facilities maintenance company seeking a Full-Time Helpdesk Administrator to join our vibrant office team. In this role, you will play a key part in ensuring a smooth, efficient, and professional experience for our clients and subcontractors. The Helpdesk Administrator will be responsible for logging, tracking, and resolving facilities-related issues in a timely manner, ensuring smooth operations and compliance with service level agreements (SLAs), costing subcontractor quotes and updating our CRM systems.

Key Responsibilities

Answer incoming calls from clients, surveyors, and subcontractors
Respond to emails promptly and professionally
Cost subcontractor quotes and issue weekly surveyor quotes
Send and track weekly surveyor quote chasers
Processing outstanding quotes with surveyors to prevent delays
Raise jobs on Job Logic (our CRM/CAFM system)
Update Elogbooks system daily
Type surveyor quotes with excellent spelling and grammar
Complete and submit weekly statistics and reports
Serve as the first point of contact for incoming facilities-related service requests (via phone, email, or helpdesk system)
Accurately log all calls onto our bespoke system to ensure all call outs are accurately tracked
Prioritise and assign tasks to appropriate department, based on urgency and complexity

Key Skills and Attributes

Communication: Clear, professional telephone manner and strong written communication
Customer Service: Courteous and efficient handling of all calls and correspondence
Organisation: Ability to manage multiple priorities and meet deadlines
Attention to Detail: Accuracy in data entry, quoting, and documentation
Administrative Skills: Competence in document preparation and record-keeping
IT Proficiency: Skilled in Microsoft Office (Excel, Outlook, and Word)
Professionalism: Discreet, reliable, and trustworthy when handling confidential information

If you’re dedicated, reliable, and motivated, we’d love for you to join our team and help us deliver the excellent service CC Cousins is known for.

Pay: £26,500.00 per year

Benefits:

Casual dress
Company events
Company pension
Employee discount
Private medical insurance

Ability to commute/relocate:

Rochester ME2 4DU: reliably commute or plan to relocate before starting work (preferred)

Work Location: In person

Quick apply

Refine Your Search

facilities helpdesk administrator jobs in rochester, eng

Helpdesk Administrator

Facilities Helpdesk Administrator

Facilities Support Administrator - Maidstone, ME14 5PP

Commercial Contracts Administrator

Mobile A/C Engineer

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