Introduction
Welcome to Gallagher - a global community of people who bring bold ideas, deep expertise, and a shared commitment to doing what’s right. We help clients navigate complexity with confidence by empowering businesses, communities, and individuals to thrive. At Gallagher, you’ll find more than a job; you’ll find a culture built on trust, driven by collaboration, and sustained by the belief that we’re better together. Whether you join us in a client-facing role or as part of our brokerage division, our benefits and HR consulting division, or our corporate team, you’ll have the opportunity to grow your career, make an impact, and be part of something bigger. Experience a workplace where you’re encouraged to be yourself, supported to succeed, and inspired to keep learning. That’s what it means to live The Gallagher Way.
Overview
Our Central HR Service Delivery function is recruiting a Part-Time HR Administrator to join their friendly and dedicated team.
This role is 3 days per week: Monday, Tuesday, Wednesday; 9:00am to 5:00pm, operating as part of a job share arrangement.
This is a hybrid role, based one day a week in our modern city centre Chelmsford office, which is easily accessible via train and bus. The remainder of the week can be worked from home, following the completion of initial training. The role involves performing a wide range of HR administration and coordination tasks and offers a fantastic opportunity to gain experience across all aspects of first-line HR service delivery and the full employee lifecycle. You will work alongside our team of Human Resources experts in an innovative and dynamic environment. This role is both challenging and fast-paced, so we are seeking an ambitious and driven individual!
Experience in a similar HR Administrator / Co-ordinator, HR Officer, or Recruitment Administrator role would be ideal, however, we would consider applications from someone who has worked in a fast-paced process driven environment who has gained some awareness of an HR function from having researched HR as a desired career path or started self-study (i.e. CIPD). Internally we brand our HR Service Delivery team roles as ‘HR Specialist’ and offer a potential career path to ‘Senior HR Specialist’ and beyond. We are proud that our HR Service Delivery team is viewed as a future talent pool for career paths both within our HR Operations team and across our Divisional HR teams with opportunities for progression into roles such as HR Advisor, HR Business Partner, HR Data Analyst and roles within Reward, Benefits and L&D.
How you'll make an impact
This varied HR Administrator role will involve working within the team to provide first line support to all UK employees (approx. 12,000) through email request tickets and phone calls; ensuring they are responded to in an accurate and timely manner, including escalating where necessary.
Within our team we deliver a range of HR Services including:
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Providing first line support to UK employees (approx. 10,000) through email request tickets and phone calls; efficiently managing these incoming employee queries to ensure they are responded to in an accurate and timely manner, including allocating out to colleagues and escalating where necessary.
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Handling all aspects of HR administration for the employment lifecycle including changes to terms and conditions, family leave, and leaver processing. Keeping employees’ data accurate, correct and safe;
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Providing HR support for our EMEA based colleagues; and
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Ad hoc HR project work
About You
To be successful in the role:
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You will have a confident telephone manner and be happy to listen to queries and think carefully before providing a solution.
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You will be comfortable forming effective working relationships with the other centres of excellence including payroll, talent acquisition, HR regulatory governance, and L&D teams; as well as other colleagues throughout the business.
Your Skills, Experience and Qualifications:
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High level of attention to detail
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Excellent written and verbal communication skills are essential for interacting with all levels of colleagues throughout the business. You will be confident speaking to people on the telephone and providing a high level of customer service.
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You will have a good grasp of MS Office, allowing you to feel confident handling and responding to emails in Outlook. You will also have a confident approach to learning how to use new IT systems and learning new processes.
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You will have experience creating and amending documents in Word and entering data accurately into Excel or a database solution.
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You will have experience in a process driven environment where you can evidence confidence carrying out set processes accurately while managing conflicting task priorities.
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Ideally a good working knowledge of employment contracts, HR policy and standard practice.
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Able to use Oracle or similar HR systems would be a huge advantage.
We'd love to hear from you if you relate to the following statements:
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I'm able to thrive in a fast-paced complex environment, driven to deliver real results.
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I deliver excellent service when dealing with difficult situations.
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I'm an ambitious professional who thinks creatively and laterally, comfortable working to tight deadlines, and able to turn work around within a short time span.
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With proven interpersonal skills, an effective communicator, able to operate with discretion, diplomacy, tact and empathy.
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Eligible to work in the UK.
Compensation and benefits
On top of a competitive salary, great teams and exciting career opportunities, we also offer a wide range of benefits.
Below are the minimum core benefits you’ll get, depending on your job level these benefits may improve:
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Minimum of 25 days holiday, plus bank holidays, and the option to ‘buy’ extra days
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Defined contribution pension scheme, which Gallagher will also contribute to
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Life insurance, which will pay 4x your basic annual salary, which you can top-up to 10x
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Income protection, we’ll cover up to 50% of your annual income, with options to top up
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Health cash plan or Private medical insurance
Other benefits include:
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Three fully paid volunteering days per year
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Employee Stock Purchase plan, offering company shares at a discount
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Share incentive plan, HMRC approved, tax effective, stock purchase plan
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Critical illness cover
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Discounted gym membership, with over 3,000 gyms nationally
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Season ticket loan
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Access to a discounted voucher portal to save money on your weekly shop or next big purchase
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Emergency back-up family care
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And many more…
We value inclusion and diversity
Inclusion and diversity (I&D) is a core part of our business, and it’s embedded into the fabric of our organisation. For more than 95 years, Gallagher has led with a commitment to sustainability and to support the communities where we live and work.
Gallagher embraces our employees’ diverse identities, experiences and talents, allowing us to better serve our clients and communities. We see inclusion as a conscious commitment and diversity as a vital strength. By embracing diversity in all its forms, we live out The Gallagher Way to its fullest.
Gallagher is Disability Confident Committed. We have pledged to make sure our recruitment process is inclusive and accessible, in addition to supporting our existing employees with any long-term health conditions or disabilities.
We understand that applicants may have disabilities, if you do, you may find some parts of the recruitment process more challenging than others. Don’t worry, we’re here to help, however, we can only do this if you let us know.
Should you require reasonable adjustments to your application, please get in touch with [email protected] . If you’d prefer to speak on the phone, please request a call back, leaving details, so we get in touch.
Our employing entity, Arthur J. Gallagher Services (UK) Limited, is proud to be accredited as a Living Wage employer with the Living Wage Foundation. We are committed to diversity and opportunity for all and are opposed to any form of less favourable treatment on the grounds of gender or gender identity, marital status, civil partnership status, parental status, race, ethnicity, colour, nationality, disability, sexual orientation, religion/ belief, age and those with caring responsibilities.
Gallagher believes that all persons are entitled to equal employment opportunity and prohibits any form of discrimination by its managers, employees, vendors or customers based on race, color, religion, creed, gender (including pregnancy status), sexual orientation, gender identity (which includes transgender and other gender non-conforming individuals), gender expression, hair expression, marital status, parental status, age, national origin, ancestry, disability, medical condition, genetic information, veteran or military status, citizenship status, or any other characteristic protected (herein referred to as “protected characteristics”) by applicable federal, state, or local laws.
Equal employment opportunity will be extended in all aspects of the employer-employee relationship, including, but not limited to, recruitment, hiring, training, promotion, transfer, demotion, compensation, benefits, layoff, and termination. In addition, Gallagher will make reasonable accommodations to known physical or mental limitations of an otherwise qualified person with a disability, unless the accommodation would impose an undue hardship on the operation of our business.
