Are you an inspiring retail leader with a passion for people, customer service, and making a difference in your community? We’re looking for an enthusiastic and motivated individual to join our team as a Charity Shop Manager in our new Market Harborough store— leading a busy retail environment that helps raise vital funds to support animals in need.
This role is all about creating a welcoming and successful shop that customers love to visit and volunteers love to be part of. You’ll take the lead in driving sales, maximising donations, and delivering high standards across every aspect of the store, while building and supporting a positive volunteer team. From visual merchandising and stock management to community engagement and day-to-day operations, you’ll play a key role in ensuring the shop thrives. If you’re someone who leads with energy and positivity, enjoys motivating others, and takes pride in delivering excellent results with purpose, we’d love to hear from you.
Job Purpose
The Store Manager will provide expertise in retail management and guidance on the day-to-day running of a retail store to deliver outstanding aspects for RSPCA Woodside.
Whilst ensuring that our animals are the focus of our service, the post holder will uphold the charity’s high standards and ensure that their team are maintaining and working within current regulations and guidelines set out for the charity.
Role Responsibilities
- Achieving profit targets by maximising sales and minimising costs.
- Actively promoting and achieving the required gift aid conversion rates and ensuring the gift aid processes in line with HMRC requirements.
- Effectively managing stock, through actively donate driving donations.
- Ensuring high standards of visual merchandising, general presentation and housekeeping
Management Responsibilities
· Planning, prioritising, and delegating work tasks to ensure effective and efficient running of your designated business area.
· Working inline to achieve budgets/targets as set out.
· Working collaboratively on cross-organisational activities, events, and campaigns
· Completing organisational reports/paperwork to meet deadlines.
· Always communicating in a professional and open way
· Creating a positive and inclusive working environment
· Managing by example, being consistent and modelling the organisational values
· Working in accordance with all Health and Safety procedures, rules and regulations as set out by RSPCA Woodside.
· Providing supportive line management, ensuring induction, role specific and mandatory training, and periodic performance reviews are completed in a timely manner.
· Recruiting, training and developing the volunteer team to enhance your function's performance.
· Ensuring all activities are carried out in line with, data protection, safeguarding guidelines and legal/Woodside/RSPCA Society regulations/policies.
Person Specification
· Strong leadership and people management skills, with the ability to motivate, support and inspire teams through a positive and inclusive approach.
· Experience of working within the retail sector.
· In an environment where no day is the same, you will be calm and able to respond.
· Pragmatic approach to animal welfare
· Excellent communication
· Good IT skills or committed to developing.
· Committed to own professional development.
· High integrity and openness
· Team Player.
Pay: £12.95 per hour
Benefits:
- Company pension
- Employee discount
- Health & wellbeing programme
Education:
- GCSE or equivalent (preferred)
Experience:
- Retail sales: 1 year (preferred)
- Customer service: 1 year (preferred)
- Retail management: 1 year (preferred)
- Management: 1 year (preferred)
Work Location: In person
