Customer service engineer Work, Jobs in Roding (with Salaries)

Customer Service Engineer
Digital Realty —London
- Full-time
- HVAC
- Mentoring
- Organisational skills
Designer
VML/WPP Enterprise Solutions —London
- Microsoft Powerpoint
- English
- AI
Engineering Director, EU
Monzo —London
- £170,000 - £225,000 a year
- Leadership
- Flexible schedule
Designer
Wunderman Thompson MAP —London
- Microsoft Powerpoint
- English
- AI
Designer
MAP —London
- Microsoft Powerpoint
- English
- AI
Quick apply
Customer Support & Services Quality Assurance Engineer
MBDA —Stevenage
- Up to £50,000 a year
- Overtime
- Hybrid work
- Engineering
- Business
- Communication skills
- Free parking
Product Designer
Stats Perform —London
- No degree
- AI
- Communication skills
Engineering Lead - Ptech - HRIS - Growth Team
Wise Australia Investments —London
- £105,000 - £135,000 a year
- Team management
- Agile
- Leadership
Industrial Designer
Hypervolt Limited —London
- Full-time
- Hybrid work
- Bar
- English
- Work from home
Quick apply
Product Designer
Fresha —London
- Communication skills
Quick apply
Engineering Manager - Apps
Trainline —London
- £100,000 - £115,000 a year
- Full-time
- Hybrid work
- Agile
- Leadership
- Communication skills
Principal Product Designer (Customer)
NewsUK —London
- Hybrid work
- AI
- Communication skills
- Employee assistance programme
- Employee discount
1d
Project Manager (Technical)
IONATE —London
- Full-time
- Hybrid work
- PMP
- Engineering
- Bachelor's degree
Quick apply
12d
Senior Product Designer
1st Formations —London
- £80,000 - £85,000 a year
- Full-time
- Hybrid work
- Analysis skills
- Mentoring
- Leadership
Senior Sustainability Expert - Customer Engineering
SWEEP —London
- £55,000 - £70,000 a year
- Hybrid work
- English
- AI
Quick apply
6d
Head of Mobile Engineering
Valtech Group —London
- Public speaking
- Business development
- Presentation skills
Senior Product Designer, Verification
Wise Australia Investments —London
- £72,000 - £105,000 a year
- AI
4d
Senior Engineering Manager, Customer Agent
Intercom —London
- Hybrid work
- Team management
- In-person
- AI
- Annual leave
- Work from home
12d
Senior Content Designer
CDP Global —London
- £53,600 - £67,000 a year
- Hybrid work
- Agile
- Communication skills
- Employee assistance programme
Lead Service Designer
Capgemini Sogeti —London
- Business development
- Mentoring
- Agile

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customer service engineer jobs near roding

Customer Service Engineer

Digital Realty -
London

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Job details

Full-time

Qualifications

Technical troubleshooting
IT service management
Incident documentation
Network cabling installation
Network infrastructure
HVAC
Mentoring
Organisational skills
Telecommunication
Customer support
Customer interaction
Help desk

Full job description

Your role

The Customer Service Engineer is responsible for carrying out Service Requests of customers and will be responsible for the layer between first level support and second level support that combines technical support, operational delivery, and service management. You will act as the point of contact for customer service requests, working across server, network, cabling, and infrastructure environments while ensuring service delivery meets agreed SLAs.

What You'll Do

Provides technical customer service support and carries out operational technical interventions requested by clients which include direct contact with customers (eg Hands & Eyes, Cross /Disconnects or act as Incident Manager)

Monitors and documents customer services provided by external providers

Supports Implementation Services activities, under coordination of the Implementation Services Manager.

Executes migration activities (Labelling, Installation, Documentation and testing).

Monitoring of Infra Structure alerts and provide 1st level response taking in consideration the applicable EOP and SOP’s.

Executes operational tasks regarding incident and problem management and acting as local Incident Manager when applicable.

Potentially guidance and support of more junior colleagues.

Informs clients, Technical Ops Planning function and about progress in interventions and the delivery of any value added services, follows up on customer termination requests and questions.

Records the intervention in a local report for the Data Center Manager and provides feedback to the Technical Ops Planning function

Execution of approved CR’s according to the Global standards of Digital and in cooperation Technical Ops function.

Provides advanced 1st line support to the Site teams and escalates / decides for 2nd line call out support and/or supplier if applicable.

Arranges access requests when applicable and execute a risk assessment.

Provides reporting and documentation management of all site related incidents.

What You'll Need

Vocational qualification of a technical nature (qualified electricians are a distinct advantage)

Previous relevant experience as a technician in Telco, IT or DC background

Experience of networks desired but not essential

ITIL and/or is preferred but not essential

HVAC, mechanical, electrical

Demonstrable knowledge of Data installations and terminations.

Excellent organizational skills and attention to detail.

Apply Now

Refine Your Search

customer service engineer jobs in roding

Customer Service Engineer

Designer

Engineering Director, EU

Designer

Designer

Customer Support & Services Quality Assurance Engineer

Product Designer

Engineering Lead - Ptech - HRIS - Growth Team

Industrial Designer

Product Designer

Engineering Manager - Apps

Principal Product Designer (Customer)

Project Manager (Technical)

Senior Product Designer

Senior Sustainability Expert - Customer Engineering

Head of Mobile Engineering

Senior Product Designer, Verification

Senior Engineering Manager, Customer Agent

Senior Content Designer

Lead Service Designer

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