It service desk Work, Jobs in Ross On Wye, Hef (with Salaries)

IT Helpdesk Support Apprentice
QA Apprenticeships —Hereford
- £17,000 - £19,000 a year
- Full-time
- Azure
- Microsoft Outlook
- Windows
2h
1st Line Engineer
Commercial —Cheltenham
- £26,228 - £30,000 a year
- Full-time
- Hybrid work
- Customer service
- Microsoft Office
- Computer networking
- Work from home
- Employee assistance programme
Quick apply
Service Desk Analyst
Hazlewoods —Cheltenham
- £27,000 - £35,000 a year
- Full-time
- Windows
- Communication skills
- Annual leave
- Employee assistance programme
Quick apply
5d
IT Service Desk Manager
Northrop Grumman —Cheltenham
- £55,000 - £65,000 a year
- Travel
- IT
- Leadership
Service Desk Analyst
PentenAmio UK —Tewkesbury
- £31,000 - £33,000 a year
- Full-time
- Customer service
- Microsoft Office
- Analysis skills
- Free parking
- Life insurance
Quick apply
IT Apprentice
Magnera Corporation —Lydney
- Full-time
- Customer service
- Windows
- Microsoft Office
- Annual leave
10d
Technical Support Engineer
Safran —Gloucester
- Weekend availability
- English
- Continuous improvement
- Communication skills
11d
IT Service Operations Engineer
PentenAmio UK —Tewkesbury
- £45,000 - £65,000 a year
- Full-time
- Computer networking
- IT
- Linux
- Free parking
- Life insurance
Quick apply
EDR Operations Analyst
Accenture —Cheltenham
- Full-time
- Hybrid work
- Customer service
- IT
- Communication skills
4d
IT Service Delivery Manager
HCR —Worcester
- Organisational skills
- IT
- Communication skills
- Annual leave
- Gym membership
12d
Support Engineer
Mitie —Gloucester
- Weekend availability
- Windows
- Travel
- Computer networking
Solutions Architect
Mitie —Gloucester
- Weekend availability
- Azure
- Customer service
- Organisational skills
Project Coordinator
Mitie —Gloucester
- Full-time
- Travel
- Organisational skills
- SharePoint
Release and Configuration Technician
Open GI —Worcester
- Full-time
- Hybrid work
- Computer literacy
- Microsoft Office
- Scripting
- Employee assistance programme
- Employee discount
Quick apply
Senior Project Engineer
Mitie —Gloucester
- Full-time
- Azure
- Driving
- Travel

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IT Helpdesk Support Apprentice
QA Apprenticeships —Hereford
As a first point of contact for customers, you'll support Microsoft 365, Azure, and cloud-based applications while gaining hands-on experience in a professional…
£17,000 - £19,000 a year
2h

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IT Helpdesk Support Apprentice

QA Apprenticeships -
Hereford

Apply Now

Job details

Full-time | Apprenticeship
£17,000 - £19,000 a year
2 hours ago

Qualifications

Azure
Microsoft Outlook
GCSE
Windows
Computer hardware
IT support
Computer networking
Organisational skills
SharePoint
IT
Customer support

Full job description

About the Role

We're looking for a motivated Cloud Support Specialist Apprentice to join our team and complete a Level 3 apprenticeship. This is a great opportunity to start or develop a career in cloud computing, IT support, and digital technologies.

As a first point of contact for customers, you'll support Microsoft 365, Azure, and cloud-based applications while gaining hands-on experience in a professional environment. You'll learn how to troubleshoot technical issues, manage user accounts and permissions, maintain documentation, and deliver excellent customer support.

Ideal for someone with a passion for technology, a willingness to learn, and an ambition to build a long-term career in cloud and IT services.

Responsibilities

Provide first-line technical support via phone, email, and ticketing systems, escalating complex issues when needed.
Support Microsoft 365 services, including Outlook, Teams, SharePoint, OneDrive, and user account management.
Create and manage user accounts, permissions, password resets, and Microsoft Entra ID administration.
Troubleshoot issues across Microsoft 365, Windows, cloud services, hardware, peripherals, and basic networking.
Maintain accurate service desk records and contribute to internal documentation and knowledge bases.
Deliver friendly, professional customer support and build strong customer relationships.

Qualification requirements

3 GCSEs (or equivalent) at grades 4+ (A-C) in any subject
GCSE Maths and English (or equivalents) at grades 3+ (D or above)
Prospective apprentices must not hold an existing qualification at the same or higher level as this apprenticeship in a similar subject

Non-standard entry with work experience

Relevant qualifications and/or work experience will be considered for applicants with potential to benefit from the programme.

You may also have a combination of qualifications and experience which demonstrate the minimum foundation needed for the programme. In this instance you could still be considered for the programme.

If you hold international equivalents of the above qualifications, at the time of your application you must be able to provide an official document that states how your international qualifications compare to the UK qualifications.

For more information please visit the UK ENIC website.

Desirable skills and experience

It would be beneficial if candidates have some knowledge or experience of:

Microsoft 365
Windows operating systems
Cloud technologies
Computer hardware
Basic networking concepts
Cyber security fundamentals
IT administration

The ideal candidate will:

Have a genuine passion for technology and cloud services.
Be enthusiastic and eager to learn.
Communicate clearly and confidently with customers and colleagues.
Have excellent organisational skills and attention to detail.
Demonstrate initiative, motivation, and a positive attitude.
Be able to work both independently and as part of a team.
Show a willingness to continuously develop technical knowledge and professional skills.

Working hours: 40 hours per week, Monday to Friday 9am – 17:30pm

Benefits:

Salary: £17,000 - £19,000 per annum, depending on experience
Ongoing training and career development opportunities
Supportive and experienced team environment

Future prospects:

We invest in our people and are committed to promoting from within. As an IT Support Apprentice you will gain practical experience and a nationally recognised Level 3 apprenticeship qualification. On successful completion you will be well placed to progress into more senior IT roles or further technical qualifications.

Apply now!

Apply Now

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it service desk jobs in ross on wye, hef

IT Helpdesk Support Apprentice

1st Line Engineer

Service Desk Analyst

IT Service Desk Manager

Service Desk Analyst

IT Apprentice

Technical Support Engineer

IT Service Operations Engineer

EDR Operations Analyst

IT Service Delivery Manager

Support Engineer

Solutions Architect

Project Coordinator

Release and Configuration Technician

Senior Project Engineer

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