Contact centre team leader Work, Jobs in Rumney, Crf (with Salaries)

Customer Team Leader
Welsh Water —Cardiff
- £35,833 - £39,163 a year
- Hybrid work
- Human resources
- Mentoring
- Free parking
- Annual leave
6d
Customer Service Team Leader
Stellantis Financial Services —Cardiff
- £32,000 - £36,000 a year
- Full-time
- Hybrid work
- Management
- Communication skills
- Free parking
- Store discount
Quick apply
Customer Service & Sales Advisor
NFU Mutual —Cardiff
- £26,773 a year
- Full-time
- Customer service
- Travel
- Data entry
- Annual leave
- Employee discount
2d
Lead Investigator - Canary Wharf, Cardiff, Sale or Wakefield
Independent Office for Police Conduct —Cardiff
- £37,596 a year
- Hybrid work
- Analysis skills
- Driving
- Communication skills
- Annual leave
- Employee assistance programme
11d
Service Desk Advisor (First Line Helpdesk)
Vista Retail Support —Cardiff
- £24,785 a year
- Weekend availability
- Software troubleshooting
- Customer service
- In-person
- Free parking
- Life insurance
Quick apply
Analyst, Quality Risk and Security Services
Deloitte —Cardiff
- Hybrid work
- Customer service
- No experience needed
- Microsoft Office
Customer Service Team Member - Part Time Evenings
Starling —Cardiff
- £18,666 - £28,000 a year
- Part-time
- Hybrid work
- Customer service
- IT
- Communication skills
- Annual leave
- Employee discount
Quick apply
Contact Centre Team Leader
ELA Comectronica Sarri Ltd. —Bristol
- £2,850 - £3,800 a month
- Full-time
- Customer service
- Microsoft Office
- Supervising experience
Quick apply
7d
Customer Experience Team Leader
Sopra Steria —Newport
- £26,972 - £29,000 a year
- Weekend availability
- Hybrid work
- Organisational skills
- IT
- Annual leave
Reengagement & Job Outcome Coach
Serco Plc —Cardiff
- £30,000 a year
- Full-time
- IT
- Communication skills
- Time management
- Employee assistance programme
Senior Assistant (Executive Assistant), Leadership Support Centre, Central Business Services
Deloitte —Cardiff
- Hybrid work
- Microsoft Powerpoint
- Microsoft Word
- Microsoft Excel
Senior Operations Manager - Customer Service
Capital on Tap —Cardiff
- £500 - £750 a week
- Customer service
- Analysis skills
- Financial services
Associate, Analyst NAA Operations CoE, Audit and Assurance - Permanent/ 12 Month FTC/ Secondment
Deloitte —Cardiff
- Hybrid work
- Microsoft Powerpoint
- Microsoft Word
- Microsoft Excel
Clinical Assessor
Capita Health Assessment Advisory Service —Cardiff
- £39,500 a year
- Full-time
- Hybrid work
- Microsoft Office
- Analysis skills
- IT
- Employee discount
Quick apply
Progression Job Coach
Serco Plc —Cardiff
- £30,000 a year
- Full-time
- Hybrid work
- Customer service
- Mentoring
- Communication skills
- Employee assistance programme
Resourcer
Serco Plc —Cardiff
- £27,000 - £30,000 a year
- Full-time
- Hybrid work
- CRM software
- Microsoft Office
- Organisational skills
- Employee assistance programme
14d
Business Support Assistant - Children's Services
Torfaen County Borough Council —Torfaen
- £26,824 - £28,598 a year
- Full-time
- Microsoft Word
- Customer service
- English
14d
Family Support - Group Leader (Supporting our Family Hub, Newport, South Wales)
Barnardo's —Newport
- Call to connect
- Communication skills
Senior Member Support Manager
Yonder —Cardiff
- £64,210 - £78,055 a year
- Hybrid work
- IT
- Annual leave
Nightshift Replenishment Supervisor
Booker Group —Cardiff
- Supervising experience
- Team management
- Employee assistance programme
- Employee discount
Quick apply
8d

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contact centre team leader jobs near rumney, crf

Customer Team Leader

Welsh Water -
Cardiff

Apply Now

Job details

Fixed term contract
£35,833 - £39,163 a year
6 days ago

Benefits

Free parking
Cycle to work scheme
Annual leave
Company pension
Discounted gym membership
Employee assistance programme
Employee discount
Car scheme
On-site parking

Qualifications

Fortran
Human resources
Mentoring
Welsh

Full job description

Date:
22 Jul 2026

Company:
DWR Cymru Cyfyngedig Welsh Water Plc

City:
Cardiff

Address:
Cardiff, Wales, GB, CF3 0LT

Job Requisition Number
8983

Work Type
12 Months FTC

Job Function
Customer Services

Salary Range
£35,833.00 -£39,163.00

Base
South East Hub

Closing Date
Sunday 2nd August 2026 at 23:59

What you’ll be responsible for

Coaching and developing advisors in the contact centre in various ways including call listening, quality feedback and process guidance to ensure that individual, team and department targets are achieved.

Being hands on, managing and motivating your team to deliver great customer service. Establishing a high-performance culture by setting and continuously reviewing SMART goals and performance indicators and following company guidelines.

Gathering data from a range of sources to help with optimising team working practices through continuous improvement, innovation, and best practice to increase customer satisfaction and cash collection.

Establishing and maintaining effective working relationships within the team and other parts of the business to ensure goals are supported and delivered.

Promoting awareness around health & safety procedures - being accountable for your own health & safety and having a duty of care to your colleagues and anyone affected by the work you do.

Undertaking any other duties as required to meet the needs of the business.

About you

Experience of managing people and HR practices

Experience of coaching and mentoring a team to maximise its performance and engagement

Experience of managing health and safety

Experience of delivering successful change within a team

Able to communicate well, actively listen and respond appropriately to solve problems

Able to guide, inspire and motivate your team to perform effectively

Able to work to tight deadlines, sometimes in difficult circumstances

Able to use Microsoft software packages along with the company’s internal packages
Good to know

Hybrid working between office and home

Shifts between 0800-1800 with 1 Saturday 09:00-13:00 in 5

Interviews for this role will be held on Thursday 6th August 2026

If you would like further information on this role, please contact [email protected]

Benefits

As well as a market competitive salary, 34 days annual leave (pro rata, including public holidays), we offer a range of employee benefits and rewards including:

Variable pay schemes (your salary band will remain the same, but performance depending, you could receive an incremental within-band increase and a yearly incentive)

Option to buy additional annual leave up to 5 days per year

Enhanced employer pension contributions – Up to 11% employer contributions

Free Mortgage Brokering Services

Enhanced family friendly policies

Progression opportunities, including the ability to apply for funded training and coaching and mentoring programmes

Gym and fitness discounts as well as high street shopping

Cycle to work scheme

Discount off all Welsh Water visitor attraction centres and gift shops

Car-leasing scheme and free on-site parking at all sites

Health CashBack scheme and access to an online GP service

An employee assistance programme for employees and their immediate family

Many more can be found on our website.

Due to the nature of the industry, we require satisfactory references, post offer medical clearance, and a criminal records Basic Disclosure check on all new employees joining the business.

For some roles there may be additional checks and security clearance required, and this offer is subject to all checks being satisfied. You will receive further information on how to complete these checks via email once you have accepted this offer. Who we are
Dŵr Cymru Welsh Water keep 3 million people healthy each day with safe, reliable water, and take away wastewater to clean, before returning it safely to our beautiful rivers and seas.

To be able to deliver high quality, essential services which help to protect the health of our customers, colleagues and our environment, we need the right people to deliver on our vision. This is achieved by living our core values and demonstrating the core behaviours that underpin them. The security of our people, assets and information is key to us, so we are looking for people who understand and comply with the company’s required security objectives.

We know that the most successful teams are the most diverse teams. Equality, diversity and inclusion provide the very foundation to our culture at Welsh Water. We want every individual to feel confident, proud and able to bring their whole selves to work.

To ensure an improved representation in our workforce, applications are particularly welcome from minority groups including Black, Asian and Minority Ethnic people, Females, LGBT+, Non-binary and people with disabilities. Together we continue to build a workplace that not only celebrates the diverse voices of our colleagues but also represents each customer we serve.

In essence, ours is a company based on trust, openness, respect, commitment and honesty. A company that our colleagues are proud to work for.

Dŵr Cymru Cyf, a limited company registered in Wales No. 2366777. Registered office: Linea, Fortran Road, St. Mellons, Cardiff CF3 0LT

© Dŵr Cymru Cyf 2019.

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Refine Your Search

contact centre team leader jobs in rumney, crf

Customer Team Leader

Customer Service Team Leader

Customer Service & Sales Advisor

Lead Investigator - Canary Wharf, Cardiff, Sale or Wakefield

Service Desk Advisor (First Line Helpdesk)

Analyst, Quality Risk and Security Services

Customer Service Team Member - Part Time Evenings

Contact Centre Team Leader

Customer Experience Team Leader

Reengagement & Job Outcome Coach

Senior Assistant (Executive Assistant), Leadership Support Centre, Central Business Services

Senior Operations Manager - Customer Service

Associate, Analyst NAA Operations CoE, Audit and Assurance - Permanent/ 12 Month FTC/ Secondment

Clinical Assessor

Progression Job Coach

Resourcer

Business Support Assistant - Children's Services

Family Support - Group Leader (Supporting our Family Hub, Newport, South Wales)

Senior Member Support Manager

Nightshift Replenishment Supervisor

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