We are excited to be opening a brand-new café in the heart of Lincoln and are looking for an enthusiastic, experienced, and hands-on Café Supervisor to support and lead our team from day one.
Join our team at Caffe Massarella in Lincoln, and become a part of our legacy of crafting unforgettable dining experiences. We take pride in our commitment to excellence, where every dish served is a celebration of taste and every interaction with our guests is an opportunity to create cherished memories.
Position: Supervisor
Location: Caffe Massarella, Sincil Street, Lincoln
Pay: £13.50 per hour
This is a fantastic opportunity for someone who is passionate about hospitality, customer service, and creating a welcoming environment where both customers and staff can thrive.
The Role
As Supervisor, you will be responsible for the day-to-day operation of the café, ensuring exceptional customer experiences, strong team performance, and smooth business operations.
You will play a key role in building and developing a positive team culture while maintaining high standards of service, cleanliness, food quality, and profitability.
Key Responsibilities
- Support the Unit Manager in the day-to-day running of the unit
- Manage all daily café operations in the manager's absence
- Train, motivate, and develop team members
- Deliver outstanding customer service and resolve customer issues professionally
- Support in monitoring stock levels and place orders with suppliers
- Ensure compliance with food hygiene, health and safety, and company procedures
- Drive sales and profitability through effective management and local marketing initiatives
- Maintain high standards of presentation, cleanliness, and customer experience
- Handle cash management, banking, and daily reporting
About You
The ideal candidate will have:
- Previous supervisor experience within a café, coffee shop, restaurant, or hospitality environment
- Strong leadership and team-building skills
- Excellent communication and organisational abilities
- A hands-on approach and willingness to lead by example
- A passion for great food, coffee, and customer service
- Food Safety and Health & Safety knowledge (desirable)
What We Offer
- Competitive rate of pay
- Opportunity to lead a brand-new café from launch
- Career development and progression opportunities
- Supportive and friendly working environment
- Staff discounts and additional benefits
Please Note: This job description outlines primary responsibilities, but additional tasks may be assigned as required to ensure the seamless execution of our catering services
How to Apply
If you are an energetic and experienced hospitality professional looking for an exciting new challenge, we'd love to hear from you.
Join us at Caffe Massarella and embark on a journey where your passion for food and service meets endless opportunities for growth and fulfilment. Apply now and be a part of something extraordinary.
Job Type: Full-time
Pay: £13.50 per hour
Benefits:
- Discounted or free food
- Employee discount
Work Location: In person
