Needs advocate Work, Jobs in Salisbury, Wil (with Salaries)

Contact Centre Advisor
Fexco Property Services —Salisbury
- Full-time
- Continuous improvement
- Organisational skills
- Communication skills
Quick apply
4d
Youth Engagement Coordinator - Part time
YMCA Fairthorne Group —Southampton
- £12.71 an hour
- Part-time
- Computer literacy
- Experience working with children
- Mentoring
- Health & wellbeing programme
- Employee assistance programme
Quick apply
Youth Engagement Coordinator
YMCA Fairthorne Group —Southampton
- £12.71 an hour
- Full-time
- Computer literacy
- Experience working with children
- Mentoring
- Health & wellbeing programme
- Employee assistance programme
Quick apply
EA to CFO
Arqiva —Winchester
- Up to £56,000 a year
- Full-time
- Hybrid work
- Research
- Mentoring
- Organisational skills
- Employee discount
Domestic Abuse Health Advocate
Southern Domestic Abuse Service —Southampton
- £28,806.76 - £29,772.63 a year
- Full-time
- Recruiting
Support Worker
Change Grow Live —Devizes
- £26,296.03 - £27,165.10 a year
- Weekend availability
- Training & development
- Time management
- Employee discount
- Referral programme
4d
Associate Director Digital User Experience
University of Southampton —Southampton
- £59,966 - £74,851 a year
- Full-time
- Hybrid work
- University
- Team management
- Product management
- Annual leave
- Employee discount
11d
Assistant Enablement Manager -(SBPO69)
PBS4 —Southampton
- £18.08 - £18.09 an hour
- Weekend availability
- Mentoring
- Training & development
- Paid training
- Annual leave
Quick apply
14d
Claims Resolution Handler (Level 1)
Allianz —Bournemouth
- £25,500 a year
- Full-time
- Hybrid work
- Communication skills
- Employee discount
10d
Ecologist - Consultant to Principal level
Tetra Tech —Southampton
- Hybrid work
- In-person
- Flexible schedule
General Manager
Places for People —Andover
- Up to £50,000 a year
- Employee discount
3d
Social Media Content Creator
WALK London Shoes —Basingstoke
- From £26,000 a year
- Full-time
- Social media management
- Travel
- In-person
Quick apply
Specialist Support Worker *Modern Slavery* (£25252.58 per annum with future progression possible) Full-Time
Bournemouth Churches Housing Association —Trowbridge
- £25,252.58 a year
- Full-time
Quick apply
Key Accounts Strategy Manager
Nucleus Financial Group —Salisbury
- Writing skills
- Analysis skills
- Continuous improvement
- Annual leave
Teaching Assistant (12 Month Fixed Term)
Compass Schools —Westbury
- £21,408 a year
- Experience working with children
- School
- Teaching
Senior Midwifery Practitioner - Infant Feeding Lead
University Hospital Southampton NHS Foundation Trust —Southampton
- £49,387 - £56,515 a year
- Full-time
- Hospital
- Training & development
- Teaching
- Annual leave
- Employee discount
2d
Senior Speech and Language Therapist
Hampshire and Isle of Wight Healthcare NHS Foundation Trust —Totton
- £39,959 - £48,117 a year
- Part-time
- Patient care
- Training & development
11d
Registered Nurse (RGN/RMN)
Kenmore Ferndown Ltd —Ferndown
- From £18 an hour
- Part-time
- Medication administration
- Patient monitoring
- Nursing home
- Paid training
Quick apply
Developer Advocate, Product Management
MediaKind —Southampton
- Hybrid work
- Computer Science
- Marketing
- Engineering
Quick apply
Group Chief Risk Officer
Trust Payments —Bournemouth
- Hybrid work
- Organisational skills
- Communication skills
- Time management

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Contact Centre Advisor

Fexco Property Services
Salisbury

Quick apply

Job details

Full-time
4 days ago

Qualifications

Live chat
Customer service call handling
Inbound customer enquiry call handling
Client engagement
Stakeholder liaison
Internal department liaison
Complaint handling
Continuous improvement
Organisational skills
Customer interaction
Communication skills
Time management

Full job description

Job Advert

Job Title: Contact Centre Advisor

Location: Salisbury

Company: Fexco Property Services

Type of Employment: Full Time, Permanent

About this role:

The Customer Experience Advisor is responsible for delivering outstanding service across all inbound customer contact channels, including voice and digital platforms (e.g. email, webchat, messaging). The role focuses on resolving enquiries related to Administration, Accounts, and Maintenance/Repairs, ensuring a seamless and positive experience for every customer.

This role aims to resolve queries at the first point of contact wherever possible, minimise escalations, and take ownership of customer issues through to full resolution, acting as a strong advocate for customer experience across the business.

Main Duties and Objectives:

Manage inbound customer contacts across multiple channels (telephone, email, webchat, etc.) in a professional and empathetic manner
Resolve enquiries relating to
- Accounts (e.g. Balances, Billing, Payments snd Service Charges)
- Admin (e.g Account Updates and General Enquiries)
- Maintenance/Repairs (e.g.
Strive to achieve First Contact Resolution (FCR) wherever possible
Take full ownership of customer queries and ensure end-to-end resolution, including managing follow-ups
Proactively manage escalations through to resolution, maintaining communication with the customer
Resolve non-escalated complaints efficiently and in line with company policy
Ensure all complaints are handled with empathy, accountability, and fairness
Provide a consistently excellent customer experience on every interaction
Act as a champion for customer-centric thinking, challenging processes that may negatively impact the customer journey
Identify recurring issues or inefficiencies and provide feedback to the Resolution and Continuous Improvement Team to improve service delivery
Build rapport and trust with customers, ensuring they feel valued and supported Accurately log all interactions and actions taken within systems
Where escalation is required:
- Clearly communicate next steps and expectations to the customer
- Take ownership of the case and manage it through to resolution
- Liaise with internal teams to ensure timely outcomes
- Ensure customers are kept informed with regular updates
Actively listen, show empathy, and tailor communication style to meet customer needs
Go above and beyond to create positive, memorable experiences
Encourage satisfied customers to leave feedback, including Trustpilot reviews
Promote feedback opportunities at appropriate moments in the customer journey

Essential Skills:

Strong communication skills (verbal and written)
Excellent problem-solving and decision-making abilities
High level of empathy and emotional intelligence
Ability to manage multiple systems and tasks simultaneously
Strong organisational and time management skills
Experience in a contact centre or customer service environment preferred
Experience handling complex customer queries or complaints
Exposure to accounts, admin, or repairs/maintenance-related queries is advantageous

Behaviours:

Customer-first mindset – always prioritising customer outcomes
Ownership & accountability – taking responsibility through to resolution
Resilience – managing challenging interactions positively
Collaboration – working effectively with colleagues and other teams
Continuous improvement – proactively identifying opportunities to enhance service
Integrity & professionalism – acting in line with company values

Performance Measures (KPI's):

First Contact Resolution (FCR)
Customer Satisfaction (CSAT)/Customer Experience scores
Quality Assurance (QA) scores
Average Handling Time (AHT) (balanced with quality and resolution)
Contact volumes and productivity metrics
Complaint resolution times and outcomes
Adherence to schedule
Trustpilot/review generation targets
Escalation management effectiveness (timeliness and resolution

Success Measures:

Consistently resolving customer queries quickly and accurately
Delivering high customer satisfaction scores
Reducing repeat contacts through effective first-contact resolution
Taking ownership of issues and ensuring they are fully resolved
Positively influencing customer perception through exceptional service
Actively contributing to service improvements and customer-centric change

Fexco is an equal opportunities employer and is proud to foster a work environment where our people are supported and encouraged to be themselves. We welcome applicants of all backgrounds and sections of society and each application is given fair consideration.

BACK TO ALL VACANCIES

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Refine Your Search

needs advocate jobs in salisbury, wil

Contact Centre Advisor

Youth Engagement Coordinator - Part time

Youth Engagement Coordinator

EA to CFO

Domestic Abuse Health Advocate

Support Worker

Associate Director Digital User Experience

Assistant Enablement Manager -(SBPO69)

Claims Resolution Handler (Level 1)

Ecologist - Consultant to Principal level

General Manager

Social Media Content Creator

Specialist Support Worker Modern Slavery (£25252.58 per annum with future progression possible) Full-Time

Key Accounts Strategy Manager

Teaching Assistant (12 Month Fixed Term)

Senior Midwifery Practitioner - Infant Feeding Lead

Senior Speech and Language Therapist

Registered Nurse (RGN/RMN)

Developer Advocate, Product Management

Group Chief Risk Officer

I want to receive the latest job alerts for needs advocate in salisbury, wil

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