Desk based service manager Work, Jobs in Salt, Sts (with Salaries)

Desk Based Service Manager
Entanet —Telford
- £26,000 - £30,000 a year
- Full-time
- Microsoft Powerpoint
- Microsoft Word
- CRM software
Quick apply
Head of Operations
Ministry of Justice —Burton-On-Trent
- £50,001 - £60,001 a year
- Part-time
- Hybrid work
- Research
- Presentation skills
- Continuous improvement
- Annual leave
- Employee discount
Desk Based Account Manager
Entanet —Telford
- £30,000 a year
- Full-time
- Salesforce
- Contracts
- Communication skills
Quick apply
Product and Pricing Data Administrator
nGeneration —Tipton
- £25,272 a year
- Full-time
- Data entry
- Communication skills
- Annual leave
Quick apply
Youth Restorative Justice Practitioner - Sandwell
Remedi - Restorative Services —Sandwell
- From £24,000 a year
- Weekend availability
- Hybrid work
- Microsoft Word
- Microsoft Excel
- Travel
Quick apply
5d
Apprentice ICT Support Officer
Staffordshire County Council —Stafford
- £16,352 a year
- Full-time
- Hybrid work
- Continuous improvement
- Organisational skills
2d
Service Desk Analyst
Busy Bees —Burntwood
- Full-time
- Travel
- Communication skills
9d
Receptionist - Dudley and Sandwell PDU
HM Prison & Probation Service —Dudley
- £20,001 - £30,000 a year
- Weekend availability
- Hybrid work
- Computer literacy
- Microsoft Office
- Presentation skills
- Annual leave
- Employee discount
2d
Finance Manager
ClickThrough Marketing —Lichfield
- £35,000 - £42,000 a year
- Part-time
- Hybrid work
- Contracts
- AI
- Flexible schedule
Quick apply
Head of Lighting & AV
University of Derby —Derby
- £29,091 - £32,323 a year
- Overtime
- Computer literacy
- University
- Computer skills
Service Coordinator - Out of Hours
ISS Facility Services —Stoke-on-Trent
- Data entry
Quick apply
IT Technical Engineer
Leek Building Society —Leek
- £38,000 - £40,000 a year
- Full-time
- Hybrid work
- Analysis skills
- Continuous improvement
- Mentoring
- Annual leave
- Sick pay
Quick apply
Area Sales Manager
Dawsongroup —Wednesbury
- Full-time
- Customer service
- Business development
Quick apply
Account Manager, Road
DSV —Swadlincote
- Full-time
- Computer skills
- Annual leave
- Employee discount
9d
IT Field Service Engineer
bk plus —Aldridge
- Full-time
- Travel
- In-person
- Communication skills
Quick apply
Automotive Systems Support Engineer
RAC —Walsall
- Automotive diagnostics
- Communication skills
- Mechanical knowledge
- Annual leave
13d
Software Developer | Capital Markets
Marex —Nantwich
- Full-time
- AI
- Communication skills
Quick apply
VacancyTitle: Care Worker
Housing 21 —Madeley
- £13.48 an hour
- Full-time
- English
- Cleaning
- No travel
- Annual leave
- Employee assistance programme
6d

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desk based service manager jobs near salt, sts

Desk Based Service Manager

Entanet
Telford

Quick apply

Job details

Full-time
£26,000 - £30,000 a year

Qualifications

Microsoft Powerpoint
Microsoft Word
CRM software
ITIL Certification
Stakeholder collaboration
Stakeholder liaison
GCSE
IT service management
UK GDPR
Ticket management
Internal department liaison
Microsoft Office Suite
General Data Protection Regulation (GDPR)
Continuous improvement
Ethernet
Ticket management systems
Organisational skills
Telecommunication
Management reporting
Customer support
Customer interaction
Multidisciplinary collaboration
Communication skills
Help desk

Full job description

We are looking for a Desk Based Service Manager

Location: Telford

Salary: £26,000-30,000

Hours: 37.5 hours per week, 9am-5.30pm Monday to Friday

Work pattern: Office Based, Telford

About the role

The Desk Based Service Manager will serve as a key point of contact for a wide base of customers and partners, delivering responsive support, efficient query and incident resolution, contributing to consistent service performance and continuous improvement across the full lifecycle of contracted services.

Key responsibilities

Voice of the Customer: Capture and log partner and customer requirements, feedback, and issues. Escalate insights to support service improvements, product development, and operational changes.
Service Delivery & Support: Provide timely and professional support to a wide base of customers and partners, handling queries, service requests, and routine performance-related matters efficiently.
Incident & Query Management: Effectively manage and resolve day-to-day incidents, service queries, and requests, following established processes and coordinating with internal teams where necessary for timely resolution.
Service Performance Support: Assist with monitoring service performance against SLAs and KPIs. Contribute to regular reporting and help identify recurring issues or improvement opportunities.
Stakeholder Engagement & Communication: Act as a professional point of contact for customers and partners. Keep them informed of service status, outages, network updates, and resolutions in a clear and timely manner.
Driving Digital Adoption: Promote and support customers and partners in using self-serve tools and portals, helping them transition from reactive support to greater self-sufficiency.
Cross-Functional Collaboration: Work closely with internal teams (Provisioning, Assurance, Delivery, Technical, and Service Management) to resolve customer issues and ensure a positive end-to-end experience.
Operational Excellence: Contribute to process improvements and the simplification of customer journeys. Support adherence to contractual and service level obligations.
Reporting & Insights: Accurately log and maintain customer interactions, issues, and outcomes in relevant systems. Provide clear updates and basic insights to support team and business decision-making.

About you

Experience in a customer-facing or customer relations role.
Previous experience handling issues, or queries in a high-volume environment.
Passion for delivering excellent customer service consistently.
Excellent investigative skills with the ability to quickly understand, discuss, and resolve customer issues.
Strong written and verbal communication skills, including telephone and email correspondence.
Good working knowledge of Microsoft Office suite (Word, Excel, PowerPoint and Outlook).
Ability to prioritise workload, stay organised, and manage multiple information portals simultaneously.
Familiarity with CRM and ticketing systems (e.g., ServiceNow, Salesforce).
Understanding of the company’s product and service portfolio (or willingness to learn quickly).
Strong organisational and workload management skills to achieve individual KPIs.
Ability to investigate and resolve issues methodically while remaining impartial and professional.
Partnership-led (acts like an extension of the partner’s team).
Operationally responsive (moves quickly, escalates early, solves friction).
Human support mindset (clear, supportive, calm under pressure).
Straightforward communication (no jargon for jargon’s sake).
Ownership and follow-through (deliver outcomes; closes loops).

It would be great if you have any of the following, but it's not essential:

Experience in the telecoms or technology sector.
Knowledge of Data Subject Rights / GDPR processes.
ITIL Foundation or other customer service qualification.
Experience developing reports and contributing to continuous improvement initiatives.
Understanding of telecoms products such as Ethernet, and Broadband.

Qualifications

Educated to GCSE level (or equivalent).
Right to work in the UK.

What we offer

Competitive base salary.
Generous holiday allowance and flexible working arrangements.
Supportive, inclusive culture with and cross-functional collaboration.

How to apply

Please submit your CV and if you wish, a brief covering note outlining your relevant experience and why you are interested in this role. We will review applications on a rolling basis and contact shortlisted candidates to arrange interviews.

We are committed to equality of opportunity and welcome applications from candidates of all backgrounds. If you require any reasonable adjustments during the recruitment process, please let us know.

Quick apply

Refine Your Search

desk based service manager jobs in salt, sts

Desk Based Service Manager

Head of Operations

Desk Based Account Manager

Product and Pricing Data Administrator

Youth Restorative Justice Practitioner - Sandwell

Apprentice ICT Support Officer

Service Desk Analyst

Receptionist - Dudley and Sandwell PDU

Finance Manager

Head of Lighting & AV

Service Coordinator - Out of Hours

IT Technical Engineer

Area Sales Manager

Account Manager, Road

IT Field Service Engineer

Automotive Systems Support Engineer

Software Developer | Capital Markets

VacancyTitle: Care Worker

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I want to receive the latest job alerts for desk based service manager in salt, sts

Explore jobs in more locations

We are looking for a Desk Based Service Manager

Location: Telford

Salary: £26,000-30,000

Hours: 37.5 hours per week, 9am-5.30pm Monday to Friday

Work pattern: Office Based, Telford

About the role

Key responsibilities

About you

Qualifications

What we offer

How to apply

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