2nd line support Work, Jobs in Saltney, Fln (with Salaries)

IT Support
CIS Worldwide Ltd —Chester
- £2,000 - £2,500 a month
- Temporary
- Microsoft Word
- Microsoft Excel
- Microsoft Outlook
Quick apply
IT Support Analyst
Specialist Holidays Group —Chester
- Full-time
- Azure
- Microsoft Outlook
- Windows
- Free parking
- Health & wellbeing programme
Quick apply
1st Line Support Engineer
Hudson Hill Consulting —Runcorn
- Up to £28,000 a year
- Full-time
- Customer service
- Windows
- Microsoft Office
- Free parking
- Health & wellbeing programme
Quick apply
12d
IT Engineer
EMS Healthcare —SALTNEY
- £27,000 - £28,000 a year
- Full-time
- Hybrid work
- Microsoft Access
- Microsoft Outlook
- Software troubleshooting
- Annual leave
Quick apply
12d
IT Support Specialist - (MSP)
Equasys —Warrington
- £32,000 - £37,000 a year
- Full-time
- Azure
- Windows
- Driving
- Free parking
- Sick pay
Quick apply
11d
1st Line Maintenance Analyst
Betfred —Warrington
- Full-time
- Microsoft Word
- Microsoft Excel
- Microsoft Outlook
- Employee assistance programme
Quick apply
IT Support Engineer
GWA Group —Warrington
- Full-time
- Azure
- Windows
- Driving
Infrastructure Technician
USS —Liverpool
- Computer networking
- Annual leave
Remote Support Engineer – Night Shift
Schneider Electric —Warrington
- Full-time
- Engineering
- English
- Analysis skills
- Annual leave
Technical Analyst
Weightmans —Liverpool
- Full-time
- Azure
- Maintenance
- SharePoint
5d

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IT Support
CIS Worldwide Ltd —Chester
§ Ability to interact with customers to ensure that the service is polite, efficient, and responsive service is provided. This assignment is for 6 weeks.
£2,000 - £2,500 a month
Quick apply
IT Support Analyst
Specialist Holidays Group —Chester
Ensure access controls and user permissions comply with company security and compliance policies. *Accuracy and timeliness* of onboarding/offboarding and access…
Quick apply

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IT Support

CIS Worldwide Ltd -
Chester

Quick apply

Job details

Temporary
£2,000 - £2,500 a month

Qualifications

Microsoft Word
Driving Licence
Microsoft Excel
Microsoft Outlook
Customer service
English
Windows
Microsoft Office
ServiceNow
IT
Customer support
Communication skills
Active Directory

Full job description

Desk side Level 2 Role (Desktop Technician)

This position assists staff with technical support of desktopPCs/Laptops, applications, and related technology, along with providing a high level of customer satisfaction. Support includes specification, installation, and testing of computer systems and peripherals within established standards and guidelines. Activities require interaction with application software and operating systems to diagnose and resolve unique, non-recurring problems.

Must have a full UK driving licence and willing to travel.

Main Responsibilities include:

§ Accurately testing, identifying, preparing, repairing, resolving, and documenting end user technical issues relating to Desktop support. Devices include, but not limited to Desktop PC, Micro PC, Thin Client, Laptop, Tablet, Smartphone, Printers, MFDs, and basic network connectivity.

§ Hands on role, expected to provide 2nd line IT support to the business community ensuring that all requirements are met within agreed service level agreement

§ To provide infrastructure administration functions

§ Providing on-site cover as part of a shift arrangement

§ Support inline with contracted business working hours

§ Provide site support in remote offices when required

§ Being prepared to work out of hours when required

§ Troubleshooting and resolving software issues; reimaging computers/hard drives Backing up and restoring settings and associated systems administration activities

§ Taking ownership of issues through to resolution on all appropriate requests

§ Categorize and prioritize end user support requests and service requests by utilizing a Customer ticketing system to track tickets and provide up-to-date status and information

§ Ensuring regular customer interaction to adhere with update SLA’s and high levels of customer service

§ Providing daily ticket updates to ensure users are fully updated on updates

§ Move equipment associated with service requests, inline with health and safety guidelines

§ Performing asset inventory activities as needed

§ End user training and guidance on the use of hardware and software

§ Recommends and / or performs upgrades to end user devices

§ This position requires the ability to work in a BAU and / or project-based environment requiring flexibility and teamwork

§ Performs other duties as assigned

Technical Skills:

§ Excellent skills in user IT infrastructure – Desktops, Laptops, Printers, Handhelds, Smartphone etc.

§ Strong technical skills in Microsoft Windows 10, Office 365, Teams, Google, Service Now and other well known applications

§ Administration experience of MS Active Directory users & groups, policies, and management concepts

§ Effective communication by Engineer in English and local languages is mandatory

Business Skills:

§ Ability to interact with customers to ensure that the service is polite, efficient, and responsive service is provided

§ A self-starter with ability to work on their own initiative

To work through issues analytically to a successful conclusion
An individual with a minimum of 3 year’s experience

Desired Experience:

§ At least 4+ years of experience in the field or in a related area required

§ Prior experience on Desktops, Workstations, Notebooks and Printers

§ Collaboration experience including remote control of PCs and video conferencing knowledge

§ Deliverables to include ensuring the proper levels of run and maintain support and hands-on assistance for IT infrastructure projects /upgrades (workstations)

§ Strong Microsoft Office skills (Outlook, Word, and Excel)

§ Thorough understanding of Outlook's calendaring tool. Teams workings.

§ Strong customer service skills

§ Ability to provide consistent, excellent customer support to entire staff, representing a variety of personalities and management levels

§ Strong written and verbal communication skills (English being the local language)

§ Must be detail oriented and self-motivating

§ Background security check required

Pay: £2,000.00-£2,500.00 per month

Application question(s):

Do you have a UK Driving license?
This assignment is for 6 weeks. Are you ok?
Are you an immediate Joiner?

Location:

Chester CH4 0DH (required)

Work Location: In person

Quick apply

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2nd line support jobs in saltney, fln

IT Support

IT Support Analyst

1st Line Support Engineer

IT Engineer

IT Support Specialist - (MSP)

1st Line Maintenance Analyst

IT Support Engineer

Infrastructure Technician

Remote Support Engineer – Night Shift

Technical Analyst

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