Service desk analyst Work, Jobs in Sandtoft, Nl (with Salaries)

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- £25,000 - £30,000 a year
- Full-time
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- Communication skills
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- IT
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- Full-time
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5d
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DFS —Doncaster
- Overtime
- Windows
- IT
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- Employee assistance programme
- Employee discount
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IT Service Desk Analyst

Stoneacre -
Doncaster

Quick apply

Job details

Full-time
£25,000 - £30,000 a year
11 days ago

Qualifications

IT
Communication skills

Full job description

Stoneacre is one of the UK’s largest, most successful, and fastest-growing motor groups, with over 60 locations nationwide. We represent more than 30 of the world’s leading manufacturers and employ over 3,000 people.

Due to continued success, Stoneacre is expanding rapidly, creating exciting new opportunities across the business. We are currently recruiting a highly motivated individual to join our IT team as a Service Desk Analyst.

Reporting to the IT Service Delivery Manager, you will join a team responsible for supporting and maintaining the company’s IT systems, as well as providing efficient support to all business users.

The IT team handles a wide range of queries, from basic user administration, password resets, and help requests, to manufacturer-driven IT projects. As an IT Service Desk Analyst, you will play a key role in providing first-line support, resolving IT issues, and preparing equipment for use across the group.

This is an excellent opportunity to develop your technical skills and progress your career within the IT team. You will be joining at an exciting time, with the opportunity to contribute to the ongoing improvement of IT systems and practices across the business.

Duties / Responsibilities

Maintain control of IT equipment stock
Image and build desktops/laptops ready for use
Prepare and dispatch equipment to sites as required
Log and manage support tickets in line with IT support processes
Provide customer-focused technical support (deskside, phone, and remote)
Diagnose and resolve first-line IT issues efficiently
Escalate complex issues to appropriate team members
Support users by providing training and guidance on IT systems
Assist with basic administration of telephony systems
Manage user accounts across various systems

We Offer

Competitive salary
Working hours: Monday to Friday, 8:30am – 5:30pm (flexibility required)
22 days holiday plus bank holidays

Person Specification / Experience Required

Strong communication skills, with the ability to engage with staff at all levels and franchise partners
Ability to explain technical concepts clearly to non-technical users
Logical and analytical approach to problem-solving
Ability to prioritise workload and deliver timely solutions
Capable of working independently and taking ownership of issues
Self-motivated team player, resourceful and keen to learn and share knowledge
Flexible, organised, and able to manage multiple priorities

“Stoneacre Motor Group are an Equal Opportunity employer committed to diversity in the workplace. We pride ourselves on creating an inclusive work environment where our employees can thrive by being themselves.

The Company has experienced unprecedented growth over the past few years. We have a vast number of employees, and provide support to clients from all over the country.

Quick apply

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