Av technician Work, Jobs in Sct (with Salaries)

Technical Support Engineer
Total IT Global —Elgin
- £27,000 - £30,000 a year
- Full-time
- Computer literacy
- Windows
- Travel
- Flexible schedule
Quick apply
AV Technician
Nightflight Event Solutions Ltd —East Kilbride
- £30,000 a year
- Weekend availability
- Schematics
- In-person
- Hand tools
- Free parking
Quick apply
2d
Central Team Technician Team Leader
South Lanarkshire Council —South Lanarkshire
- £20.66 - £21.25 an hour
- Full-time
- Management
- Customer service
- Microsoft Office
- Annual leave
- Employee assistance programme
10d
EDUC G2 5355 - Central Team Technician Team Leader (603445) - 5355
South Lanarkshire —Carluke
- £20.66 - £21.25 an hour
- Monday to Friday
- Management
- Customer service
- Microsoft Office
- Annual leave
- Employee assistance programme
10d

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Technical Support Engineer

Total IT Global -
Elgin

Quick apply

Job details

Permanent | Full-time
£27,000 - £30,000 a year

Benefits

Flexible schedule

Qualifications

Technical troubleshooting
Desktop support
Customer service call handling
Computer repair
Inbound customer enquiry call handling
SCCM
Computer literacy
Ticket management
Microsoft Exchange
Microsoft Office Suite
Windows
Breakdown recovery
Service restoration
Computer hardware
Remote access software
Ticket management systems
Technical support incident logging
Computer networking
Mac OS
Customer support
Customer interaction
Application support
Fault diagnosis and repair
Active Directory
Remote diagnostics
Intune
Mobile devices

Full job description

Job Description:

Desktop Technician will provide day to day local\remote desktop support, receive inbound calls, answer questions, troubleshoot and document steps performed to resolve challenges with hardware, software, and application issues in a ticketing system. The candidate will also need to facilitate customer resolution for calls and engage their supervisors and managers to ensure operational consistency across all shifts within the IT Support Centre. Desktop Support Engineer provides Break Fix, fault diagnosis and resolution. Providing fault analysis to customer’s various core operating systems and platforms, as well be able to provide support and apply desktop fault resolution for the approved application suite.

Position Responsibilities and Functions:

Provide support on Client Windows platform, for desktop/end user technologies, Engineer should have good experience in- Meeting Room , AV Room, Peripheral ,( audio, video and conferencing setups ) Supports, collaboration tools, and mobile technologies and printing, this includes the laptop/mobile devices all, video conferencing, network/remote access this position works collaboratively with the Service Desk for end user break/fix and other support functions.

Duties shall include, but not be limited to:

Excellent working knowledge of Windows 7, 8, 10, 11

Good working knowledge of Windows. (MacOS a plus).

Strong working knowledge of Workstations, desktop, laptop, printers/fax, and peripherals, graphics cards and network cards.

Strong knowledge of PC/ Workstation builds. (MS SCCM and MS MDM), Intune, Autopilot is a must

Working knowledge of Active Directory 2003/8/12 R2, Microsoft Office 365, Microsoft Exchange, DNS, DHCP, Group Policy etc.

Basic troubleshooting knowledge of iPad, iPhone, Android, and other smart technologies

Excellent working knowledge in asset / inventory management

Ability to maintain composure and focus while troubleshooting and solving technical issues.

Ability to adhere to a schedule of client appointments while adapting to customer requests.

Demonstrated ability to communicate complex technical concepts in simple language.

Strong Experience in Multi-Functional Printer troubleshooting

Travel within the city required

Flexibility to make schedule adjustments to cover before/after usual business hours or when other team members are unavailable.

Pay: £27,000.00-£30,000.00 per year

Work Location: In person

Quick apply

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av technician jobs in sct

Technical Support Engineer

AV Technician

Central Team Technician Team Leader

EDUC G2 5355 - Central Team Technician Team Leader (603445) - 5355

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