Customer service helpdesk Work, Jobs in Sct (with Salaries)

Customer Contact Consultant
Aegon UK —Scotland
- £24,479 - £27,200 a year
- Full-time
- Remote
- Financial services
10d
IT Support Technician
Tech Mahindra —Fort William
- From £33,000 a year
- Full-time
- CRM software
- Computer literacy
- English
Quick apply
Helpdesk Advisor
Queen Margaret University —Edinburgh
- £25,249 - £31,236 a year
- Full-time
- University
- Organisational skills
- Communication skills
Customer Contact Consultant
Aegon —Scotland
- £24,479 - £27,200 a year
- Full-time
- Remote
- Financial services
10d
Helpdesk Advisor (Maternity Cover)
Queen Margaret University —Edinburgh
- £25,249 - £31,236 a year
- Full-time
- University
- Organisational skills
- Communication skills
Helpdesk Operator - Backshift
City Facilities Management (UK) —Glasgow
- £25,468.38 a year
- Full-time
- Administrative experience
- Communication skills
- Free parking
- Annual leave
IT Helpdesk Analyst Apprentice
QA Apprenticeships —Aberdeen
- £21,000 - £24,000 a year
- Monday to Friday
- Hybrid work
- Organisational skills
- Computer skills
- Communication skills
7d
Helpdesk Administrator
Stein Group Limited —Hamilton
- Up to £26,500 a year
- Full-time
- Microsoft Word
- Microsoft Outlook
- In-person
Quick apply
Digital Helpdesk Support Apprentice
QA Apprenticeships —Glasgow
- £19,000 a year
- Monday to Friday
- Writing skills
- Continuous improvement
- Travel
14d
Mobile Front of House Ambassador
Rapport —Scotland
- £30,712 a year
- Overtime
- Microsoft Word
- English
- Hotel
- Employee assistance programme
8d
Incident Customer Service Operator - Glasgow
City Facilities Management (UK) —Glasgow
- £25,603 a year
- Full-time
- Administrative experience
- Communication skills
- Free parking
- Annual leave
Nightshift Operator
City Facilities Management (UK) —Glasgow
- Full-time
- Communication skills
Customer Support Advisor (9 months FTC)
Snappy Shopper —Dundee
- Weekend availability
- CRM software
- In-person
- Communication skills
Quick apply
Customer Service Helpdesk Assistant
Target-FM —Livingston
- £24,500 - £26,500 a year
- Full-time
- Microsoft Word
- Microsoft Outlook
- Computer literacy
Quick apply
Customer Service Representative - Dayshift - Glasgow
City Facilities Management (UK) —Glasgow
- £25,468.38 a year
- Overtime
- Employee discount
Customer Service Representative - Glasgow
City Facilities Management (UK) —Glasgow
- £25,468.38 a year
- Overtime
- Work from home
- Employee discount
9d
Receptionist/Administrator
CS Facilities Management —Westhill and District
- £13.45 an hour
- Part-time
- Microsoft Powerpoint
- Microsoft Word
- Microsoft Outlook
- Annual leave
Quick apply
3d
Service Desk Coordinator
Cochran Services Ltd —Annan
- £28,000 a year
- Full-time
- CRM software
- Salesforce
- Organisational skills
- Free parking
- Bereavement leave
Quick apply
10h
IT Support
Covetrus —Dumfries
- Full-time
- Computer literacy
- Communication skills
Senior Customer Service Representative - Backshift - Glasgow
City Facilities Management (UK) —Glasgow
- £26,566.16 a year
- Overtime
- Data entry
- Annual leave
- Employee discount

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Customer Contact Consultant

Aegon UK -
Scotland

Apply Now

Job details

Full-time
£24,479 - £27,200 a year
10 days ago

Benefits

Cycle to work scheme
Company pension

Qualifications

Investment
Pension
Customer service call handling
Customer support
Financial services
Customer interaction

Full job description

Job Description Summary

Job Description

Customer Contact Consultant

6-month Fixed-Term Contact (FTC) - Full time
Location: Remote (If successful, you'll need to visit one of our offices (Edinburgh, Peterborough, Witham or Farnborough) to complete your Rig
Salary: A competitive salary from £24,479 - £27,200 depending on the experience you can bring.
Closing date: Monday 31 August 2026

As a purpose-led business, we’re focused on supporting our customers as they navigate through new stages of their lives and all the moments that matter. We’re here for everyone who wants to make the most of their time on the planet and leave it a little better than they found it, however grad or humble their ambitions.

We help people live their best lives. We help them with the big stuff, for the moments that matter: Pensions, Savings, Investments. At Aegon, we strive in creating a diverse organisation that plays a meaningful role in driving greater equity, inclusion and belonging.

As a Customer Contact Consultant within our Aegon Financial Planning team, you will be responsible for contacting our existing Investment Members who pay an On-Going Advice charge by telephone. You will update these customers on their investments and Annual Customer Reports along with reviewing customers current situation and any changes. You will provide a first-class experience to all customers.

Key responsibilities:

Review previous adviser interactions and assess members’ investment portfolios, including valuations, fund types and overall suitability.
Identify any funds that require action, ensuring members’ portfolios remain aligned with their objectives and current recommendations.
Provide clear guidance on Individual Savings Account (ISA) allowances, helping members understand their options and make the most of their tax‑efficient savings opportunities.
Discuss any changes in a member’s personal or financial circumstances, including their investment objectives and attitude to risk, and recognise when a member would benefit from further support from a Financial Planning Manager.

We’d love to hear from you if you have:

Proven experience in delivering excellent customer service, whether in a contact centre, face‑to‑face environment, helpdesk, or similar customer‑focused setting.
Confident telephony skills, with the ability to build positive, meaningful interactions and provide clear, supportive guidance to customers over the phone.
Strong PC and multitasking abilities, enabling you to navigate multiple systems efficiently while actively supporting our members.
An understanding of key risks within the Financial Services industry, with the ability to recognise when to escalate issues appropriately.
A collaborative approach, working effectively with colleagues to meet the needs of our members and support wider departmental goals.

What’s in it for you?

We’re serious about your future and our enhanced pension scheme is now in place. We ask you to contribute 3% of your salary to your pension and we’ll put in 9%. If you decide to contribute more, we’ll match it up to a combined total of 20% of your salary (that’s 7% from you and 13% from us).
A discretionary bonus, depending on personal and company performance.
25 days leave per year (including bank holidays, pro-rated for part-time).

We also offer private medical cover, life assurance, critical illness cover, enhanced parental leave and a variety of lifestyle benefits to help our employees live their best lives, including retail discount vouchers, cycle2work scheme, subsidised restaurant and online GP appointments. To find out more about what to expect at Aegon, visit our careers site.

Make an Impact! If you're passionate about making a difference and want to work in a place where your contributions are valued, apply now. Let's create something amazing together!

The legal bits

If we offer you a job and you accept, you will need to come into one of our offices to confirm you have the right to work in the UK. There are also some checks we'll need to complete before you can start with us. This will include a credit and criminal check, as well as providing satisfactory references.

We have offices in Edinburgh, Peterborough, Witham & Farnborough.

Equal Opportunity Employer:

We are an equal opportunities employer and welcome applications from all suitably qualified persons regardless of their age, disability, race, religion/belief, gender, sexual orientation or gender identity.

Apply Now

Refine Your Search

customer service helpdesk jobs in sct

Customer Contact Consultant

IT Support Technician

Helpdesk Advisor

Customer Contact Consultant

Helpdesk Advisor (Maternity Cover)

Helpdesk Operator - Backshift

IT Helpdesk Analyst Apprentice

Helpdesk Administrator

Digital Helpdesk Support Apprentice

Mobile Front of House Ambassador

Incident Customer Service Operator - Glasgow

Nightshift Operator

Customer Support Advisor (9 months FTC)

Customer Service Helpdesk Assistant

Customer Service Representative - Dayshift - Glasgow

Customer Service Representative - Glasgow

Receptionist/Administrator

Service Desk Coordinator

IT Support

Senior Customer Service Representative - Backshift - Glasgow

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