Retail support analyst Work, Jobs in Sct (with Salaries)

WFM Analyst
Stagecoach —Perth
- £26,780 - £30,000 a year
- Full-time
- Data analysis skills
- Analysis skills
- Organisational skills
- Annual leave
- Employee assistance programme
Analyst
Murphy Group —Scotland
- Annual leave
- Employee discount
2h
IT Support Analyst
Fred. Olsen Ltd —Glasgow
- Hybrid work
- Azure
- Microsoft Outlook
- Windows
- Employee discount
7d
Retail Support Analyst
Trespass —Glasgow
- Full-time
- Customer service
- Analysis skills
- Data entry
- Free parking
- Employee discount
Quick apply
2d
Systems Analyst
Duncan & Todd Opticians —Aberdeen
- £30,000 - £40,000 a year
- Full-time
- ERP systems
- Analysis skills
- Continuous improvement
- Store discount
- Employee discount
Quick apply
7d
Junior Finance Analyst
Last Mile Group —Glasgow
- Hybrid work
- Computer literacy
- Accounting
- Annual leave
- Employee assistance programme
10d
Data & Analytics Analyst - Glasgow
City Facilities Management (UK) —Glasgow
- Full-time
- Microsoft Powerpoint
- Computer literacy
- Writing skills
- Work from home
Specialist Customer Service Advisor
Barclays —Glasgow
- £27,700 a year
- Banking
- Life insurance
Quality Control Analyst I – Microbiology
RoslinCT EU —Edinburgh
- Bachelor's degree
- Quality control
- Organisational skills
- Annual leave
- Employee discount
Technical and Business Analyst
Avaloq —Edinburgh
- Full-time
- Hybrid work
- SQL
- Bachelor's degree
- Software development
Quick apply
Part Time Qualified Laboratory Analyst
Bradley Environmental Consultants —Livingston
- £14.00 - £14.49 an hour
- Overtime
- Microsoft Word
- Communication skills
- Annual leave
- Employee discount
Quick apply
1d
Cyber Security Analyst
Social Security Scotland —Glasgow
- £34,936 - £37,894 a year
- Full-time
- Presentation skills
- Annual leave
- Employee assistance programme
2d
Senior Customer Service Advisor
Barclays —Inverness
- £27,700 a year
- Weekend availability
- Travel
- Banking
- Life insurance
Part-Time Qualified Laboratory Analyst - Livingston
Vadella —Livingston
- £14.00 - £14.49 an hour
- Monday to Friday
- Microsoft Word
- Laboratory experience
- Communication skills
- Annual leave
- Employee discount
Quick apply
Trainee Asbestos Analyst
SOCOTEC UK & Ireland —East Kilbride
- Full-time
- Hybrid work
- No experience needed
- Travel
- Organisational skills
- Employee assistance programme
- Employee discount
Quick apply
8d
Programme Test Manager
Aegon —Edinburgh
- £52,720 - £79,080 a year
- Full-time
- Hybrid work
- Continuous improvement
- Team management
- Financial services
9d
Software Asset Manager
Arnold Clark —Glasgow
- £0.01 a year
- Monday to Friday
- Hybrid work
- Supervising experience
- Team management
- Employee discount
Quick apply
Engineering Insights Analyst - Glasgow
City Facilities Management (UK) —Glasgow
- Full-time
- Writing skills
- Engineering
- Analysis skills
- Work from home
Senior Finance Analyst
Aegon —Edinburgh
- £47,680 - £71,520 a year
- Full-time
- Hybrid work
- Presentation skills
- Accounting
- Budgeting
14d
Qualified Asbestos Surveyor / Asbestos Analyst / Asbestos Consultant
Bradley Environmental Consultants —Livingston
- £32,000 - £45,000 a year
- Overtime
- Hybrid work
- Customer service
- Communication skills
- Annual leave
- Employee discount
Quick apply
1d

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retail support analyst jobs near sct

WFM Analyst

Stagecoach -
Perth

Apply Now

Job details

Full-time
£26,780 - £30,000 a year

Benefits

Annual leave
Company pension
Employee assistance programme
Free or subsidised travel
Employee discount

Qualifications

Dashboard visualisation
Data analysis skills
Analysis skills
Risk management
Organisational skills
Management reporting
Communication skills
Rota coordination

Full job description

Salary

£26,780 – £30,000

Workforce Management (WFM) Analyst

Based at our Perth office
Salary of £26,780 – £30,000
Working pattern of 8am-4pm Mon-Fri

Looking for a role where your analysis and insight help keep the operation running at its best?

At Stagecoach, we’re more than just buses, we’re part of the fabric of our communities. Behind every journey is a team ensuring we have the right people in place to deliver a reliable and seamless service. We’re looking for a WFM Analyst to join our Customer Service Centre team. In this role, you’ll play a vital part in planning, monitoring, and optimising our workforce, helping us deliver a consistent, high-quality service for our customers. This is a great opportunity for someone with experience in real-time analysis, scheduling, or workforce planning who is ready to take the next step into a broader, more data-driven role.

What you’ll be doing:

Creating and maintaining accurate staff schedules aligned to forecast demand
Planning and optimising offline activities such as training, meetings, and annual leave
Monitoring real-time performance, including service levels, volumes, and handling times
Making intraday adjustments to ensure the operation remains balanced and efficient
Producing reports and dashboards to track performance metrics and trends
Analysing data to identify opportunities to improve efficiency and service delivery
Monitoring schedule adherence and providing insights to Team Leaders
Proactively identifying risks to service and implementing mitigation plans
Working closely with operational leaders to provide clear, actionable insights
Supporting continuous improvement across workforce planning and delivery

What we’re looking for:

Experience working in a contact centre environment, ideally within WFM (scheduling, real-time, or reporting)
Strong analytical skills with experience handling and interpreting data
Advanced Microsoft Excel skills and confidence working with large datasets
Experience using WFM systems such as Verint, NICE, or Calabrio (desirable)
A proactive, problem-solving mindset with the ability to work in a fast-paced environment
Strong communication skills, with the ability to explain data clearly to different audiences
Excellent attention to detail and organisational skills
A collaborative team player who can build strong working relationships

Why join Stagecoach?

The opportunity to develop your career within a growing and evolving function
Competitive salary and benefits package
Benefits including generous pension scheme, XX days holiday, free travel for you and a companion, and a wide range of discounts including retail & leisure
Career progression, with opportunities to grow across operations, planning, and wider business areas
A supportive, inclusive working environment where your wellbeing matters

Our working environment

Stagecoach is proud to be an inclusive employer. Across our teams, we foster a welcoming environment where everyone is treated with respect and supported to thrive. You’ll have access to employee networks, wellbeing resources, and a 24/7 Employee Assistance Programme to support you and your family.

Ready to make an impact behind the scenes?

Click apply today and start your Stagecoach journey. We can’t wait to welcome you on board.

Stagecoach is proudly an inclusive employer, striving for a culture where everyone can be themselves and where all the differences people bring are truly appreciated. We welcome applications from all, irrespective of gender, ethnicity, race, religion, beliefs, disability, neurodiversity, sexual orientation, or age.

Location:

Stagecoach Group Head Office 10 Dunkeld Road Perth PH1 5TW

Apply Now

Refine Your Search

retail support analyst jobs in sct

WFM Analyst

Analyst

IT Support Analyst

Retail Support Analyst

Systems Analyst

Junior Finance Analyst

Data & Analytics Analyst - Glasgow

Specialist Customer Service Advisor

Quality Control Analyst I – Microbiology

Technical and Business Analyst

Part Time Qualified Laboratory Analyst

Cyber Security Analyst

Senior Customer Service Advisor

Part-Time Qualified Laboratory Analyst - Livingston

Trainee Asbestos Analyst

Programme Test Manager

Software Asset Manager

Engineering Insights Analyst - Glasgow

Senior Finance Analyst

Qualified Asbestos Surveyor / Asbestos Analyst / Asbestos Consultant

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