At inspiring vet care, our people are at the heart of everything we do. As the UK’s number one vet care provider, we're trusted with the care of over 2 million animals, delivering our purpose of healthier animals and happier owners.
We are seeking an organised, personable Receptionist to join our team at Downland Vets, Hailsham on a full-time basis.
This vacancy involves working across our three East Sussex surgeries (Stone Cross, Hailsham and Eastbourne), although you will be primarily based at our Hailsham branch.
Join our dedicated team of veterinary professionals, comprising vets, nurses, student nurses, Veterinary Care Assistants and receptionists across East Sussex. We take pride in our commitment to continuous learning and development, with veterinary certificate holders in ECC and geriatric medicine and a strong culture of ongoing training. As part of our team, you'll have the opportunity to collaborate with skilled colleagues and contribute to our culture of excellence and compassion.
As a Receptionist, you will be the first point of contact for clients, playing a key role in delivering a welcoming, professional and compassionate experience at every interaction.
You’ll support the smooth running of the practice by managing appointments, handling enquiries, supporting client communications and working closely with clinical and non-clinical colleagues to ensure a positive client and patient journey.
Working Pattern
- Full-time role working five weekdays on varying shift patterns between 8:30am and 7:00pm
- Shifts include 8:30am-4:00pm, 8:30am-5:30pm and 8:30am-7:00pm
- 1 in 8 Saturday mornings, 8:30am-1:30pm
Key Responsibilities
- Deliver exceptional client care and reception support
- Manage appointments and client enquiries
- Complete a range of administration tasks
- Maintain high standards of hygiene and infection control
- Assist with stock control and laboratory duties
- Support with basic animal care duties where required
You are a friendly, organised and customer-focused individual who enjoys working as part of a team. You’ll bring:
- Excellent verbal and written communication skills
- A supportive and collaborative approach to teamwork
- Outstanding customer service skills
- The ability to provide a high standard of service in a fast-paced environment
- The ability to remain calm under pressure
- A positive and friendly attitude
- Compassion and patience when supporting clients
- A flexible and adaptable approach to work
- Previous receptionist experience would be desirable
- Animal handling experience would be desirable
At inspiring vet care, we’re committed to supporting your development and wellbeing from the very start of your career. When you join us, you’ll benefit from:
- A key client-facing role within a supportive and collaborative practice team
- Clear career pathways with progression opportunities within client care and practice leadership roles
- Ongoing learning and development supported by experienced colleagues and practice teams
- A values-led culture focused on care, community and continuous improvement
- 6.6 weeks' annual leave plus your birthday off
- Increasing holiday allowance based on length of service
- Enhanced family-friendly policies, including maternity, paternity, adoption, shared parental and surrogacy pay
- Employee wellbeing initiatives including Healthcare Cash Plan and Cycle to Work scheme
- Learning and development opportunities via the inspiring vet care Academy
- Discounted veterinary care
- Voluntary benefits including Green Cars salary sacrifice scheme and access to discounts and cashback with hundreds of participating retailers
We’re committed to supporting our people through career development opportunities, wellbeing initiatives and access to world-class learning resources.
Whether you’re just starting out or looking to take the next step in your career, inspiring vet care offers the support, opportunity and community to help you grow.
Up to £26,917.8 per annum
We may use artificial intelligence (AI) tools to support parts of the hiring process, such as reviewing applications, analyzing resumes, or assessing responses and identifying potential inconsistencies or verification signals in application materials based on available information. These tools assist our recruitment team but do not replace human judgment. Final hiring decisions are ultimately made by humans. If you would like more information about how your data is processed, please contact us.
