Who we are
Online Home Retail is the home of Plumbworld.co.uk and Plumbnation.co.uk, serving 1000s of customers both within the plumbing trade and general public.
Our people make us who we are. We want you to enjoy and challenge yourself, build a career, and teach us what we don’t know. Our plans are ambitious, and we’re looking for people who want to join us for the ride – our growth will be your growth.
The Role:
We are looking for enthusiastic and results-driven Inbound Telesales Advisors to join our team. This role is perfect for individuals who excel in customer service and have a passion for sales. You will be handling inbound calls and assisting customers with inquiries via telephone, live chat and emails.
Hours of work:
37.5 hours a week, Monday to Friday, 10am-18.30pm.
Rate of Pay: Salary is £29,000. Plus, bonus scheme payable monthly based on sales value taken over the telephone.
Perks of the job
· 31 days holiday (including bank holidays) bookable in hours, making it super flexible for you
· The option to buy and sell annual leave to suit your personal needs
· £200 per year Wellbeing Allowance
· Access to our online platform for e-learning resources, hundreds of retail discounts, cycle to work scheme and car scheme
· Fancy a new bathroom? We offer attractive staff discount to you and your family!
· Of course, we offer all the good stuff like life assurance, pension scheme, training, and free onsite parking!
· Free fruit onsite for employees, delivered weekly!
Onto the nitty gritty!
- Answering inbound calls in a busy call centre environment and assisting customers with their inquiries.
- Identifying sales opportunities and converting them into successful sales on telephone and live chat
- Providing exceptional customer service and maintaining a positive customer experience.
We’d like to meet someone with
- Previous experience in a telesales role (preferred but not essential).
- Excellent communication and listening skills.
- A confident and persuasive approach to sales.
- Self-motivated with a drive to achieve and exceed targets.
- Ability to work in a fast-paced environment and handle objections effectively.
If this sounds like you, please apply!
All applicants must be eligible to work in the UK and employment is subject to a satisfactory DBS check.
Job Types: Full-time, Permanent
Pay: £29,000.00 per year
Benefits:
- Additional leave
- Company pension
- Employee discount
- Free parking
Experience:
Work Location: In person
