Senior support services agent Work, Jobs in Shalford, Sry (with Salaries)

Senior Support Services Agent
QinetiQ —Farnborough
- £31,050 - £34,500 a year
- Full-time
- Azure
- Windows
- SharePoint
- Employee discount
1d
Support Services Agent
QinetiQ —Farnborough
- £25,200 - £28,000 a year
- Full-time
- Azure
- Windows
- Microsoft Office
- Employee discount
Senior Housing Standards Officer
Elmbridge Borough Council —Esher
- £49,775 - £53,461 a year
- Full-time
- Hybrid work
- Communication skills
- Time management
- Free parking
- Employee discount
12d
Senior Associate -Operations
Thermo Fisher Scientific —Horsham
- Full-time
- Supervising experience
- IT
- Communication skills
Bespoke Relocation Manager
K2 Corporate Mobility —Guildford
- Full-time
- Hybrid work
- Microsoft Powerpoint
- Microsoft Word
- Microsoft Excel
Quick apply
Senior HR Business Partner
Air Partner —Gatwick Airport
- £55,000 - £65,000 a year
- Microsoft Powerpoint
- Microsoft Word
- Microsoft Excel
- Annual leave
- Employee assistance programme
Wellbeing and Engagement Officer
Study Group —Guildford
- £26,520 a year
- Full-time
- Customer service
- Administrative experience
- Bachelor's degree
Quick apply
13d
Property & Development Lead
Yum! Brands —Woking
- Management
- Maintenance
- Quick service & fast food restaurant
- Employee discount
- Gym membership
12d
Regional Facilities Manager
Praxis Facilities Management —Epsom
- Full-time
- First Aid Certification
- Travel
- In-person
- Employee assistance programme
Quick apply
14d
Senior Imports Agent
Cencora —Feltham
- Full-time
- IT
- Communication skills
Aviation Security Agent
Wilson James —Slough
- £15.16 - £18.95 an hour
- 12 hour shift
- Customer service
- Forklift
- First Aid Certification
- Annual leave
- Employee discount
1d
Kenyon International Call Centre (KICC) Manager
TrustFlight —Bracknell
- Weekend availability
- Hybrid work
- Spanish
- Travel
- Contracts
Quick apply
12d
Contact Centre Agent
Stellantis Financial Services —Redhill
- From £24,784.50 a year
- Full-time
- Hybrid work
- Microsoft Word
- Microsoft Outlook
- Customer service
- Annual leave
- Work from home
Quick apply
Senior Leasehold Property Manager
A2Dominion Group —Ealing
- £39,400 - £41,474 a year
- Microsoft Word
- Microsoft Excel
- Microsoft Outlook
- Employee discount
6d
Service Desk Ops Manager
DXC Technology —Farnborough
- Full-time
- Management
Senior Conservation Officer
Royal Borough of Windsor and Maidenhead —Maidenhead
- £39,526 - £43,613 a year
- Full-time
- Hybrid work
- Communication skills
- Free parking
- Annual leave
Senior Property Manager
LRG —Camberley
- Up to £31,000 a year
- Monday to Friday
- Organisational skills
- Time management
- Employee discount
Quick apply
Operations Manager
Transportify —London
- £35,000 - £50,000 a year
- Full-time
- Organisational skills
- In-person
- Leadership
Quick apply
13d
EVM UK WorkShop Manager
EVM UK —Horsham
- £55,000 - £60,000 a year
- Full-time
- Travel
- IT
- Automotive diagnostics
- Free parking
- Employee discount
Quick apply
Sr. Services Program Manager
Proofpoint —Reading
- Full-time
- Sales
- Marketing
- Analysis skills
13d

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senior support services agent jobs near shalford, sry

Senior Support Services Agent

QinetiQ -
Farnborough

Apply Now

Job details

Permanent | Full-time
£31,050 - £34,500 a year
1 day ago

Benefits

Private dental insurance
Company pension
Private medical insurance
Employee discount

Qualifications

ITIL Certification
Cloud infrastructure
Azure
iOS
Windows
IT support
Mobile device management
SharePoint
Active Directory
Intune
VPN

Full job description

Job Title:
Senior Support Services Agent

Location:
Farnborough, England, United Kingdom

Role Type:
Permanent – Full Time

Package: £31,050 - £34,500 (salary dependent on experience) + Benefits

Role ID: SF20290

Are you ready to be part of the future? At QinetiQ, we’re not just imagining tomorrow we are creating it. From cutting-edge defence technology to ground-breaking innovations our mission is to empower and protect lives. Join us as a Senior Support Services Agent at our Farnborough site, where you will have the opportunity to work with cutting-edge technology in partnership with some of the most brilliant minds.

The Role
As a Senior Support Services Agent, you’ll act as a technical and operational lead within the Support Services team, supporting the Support Services Team Lead in day-to-day oversight whilst providing mentorship and escalation support to other Support Service Agents.

Day-to-day, you’ll bring advanced technical expertise, foster knowledge sharing, and ensuring the teams activities align with defined standards and service level agreements.

Your responsibilities will include:
Providing first-line support via phone, email, remote tools, and IT Service Management tools for IT-related incidents and service requests
Advanced troubleshooting of hardware, software, network, and account-related issues in-line with the technologies implemented
Monitoring and managing daily ticket quests to ensure appropriate prioritisation, ownership, and timely resolution
Allocating workload across agents, balancing operational demand and team capacity and accurately logging, categorising and prioritising tickets in line with defined SLAs
Supporting the Support Services Team Leads with shift coverage planning and handover coordination
Acting as a point of contact in the absence of the Team Leads for operational decision or escalations
Applying advanced troubleshooting skills across on-prem and cloud-based infrastructure (Active Directory, Azure AD, Microsoft 365, Windows, iOS and VPN)

Essential experience of the Senior Support Services Agent:
Extensive experience working in a service desk or IT support environment
Proven ability to coach or mentor junior colleagues
A strong working knowledge of Microsoft Windows 11/12, Microsoft 365, Teams, SharePoint
Good experience with Active Directory/ Azure AD user management, mobile device management (Intune)
Previous experience VPN and MFA troubleshooting
Prior experience showing

Essential qualifications for the Senior Support Services Agent:

ITIL Foundation Certification or working knowledge

We value difference and we don’t have a fixed idea when it comes to background or education, provided you can show the required level of experience and willingness to learn then we would like to hear from you.

This role is 37 hours per week based at our Farnborough site is fully on-site.

Farnborough

At our Farnborough site exciting work takes place at our state-of-the-art facility, with high-energy laser technologies, our 5m pressurised wind tunnel which has a simulation capability that is unique in the UK and our large research and development projects is a real hub of creativity, research and innovation. Join our talented teams of Engineers, IT & Cyber Specialists, Project Managers, Group Functions Teams and many more to provide future defences in the UK.

Please note that all applicants for this role must be eligible for SC clearance, as a minimum.

UKSV National Security Vetting Solution: guidance for applicants - GOV.UK (www.gov.uk)

Our Recruitment Process:
At QinetiQ we are committed to building an inclusive, accessible and welcoming workplace where everyone feels valued and supported. We believe that a diverse mix of backgrounds, perspectives and experiences drives innovation and leads to better outcomes for our people, customers and communities. We encourage applications from all candidates and are a disability confident committed employer. If you have a disability or need any reasonable adjustments during the recruitment process, please let us know by emailing [email protected] . One of our recruitment team will contact you.

Many roles in QinetiQ are subject to national security vetting being completed, applicants who already hold the appropriate level of vetting may be able to transfer it upon appointment. A number of roles are also subject to additional restrictions, which means factors such as nationality or previous nationalities may affect the roles that you can be employed in.

Why Join QinetiQ?

As we continue to grow into new markets around the world, there’s never been a more exciting time to join QinetiQ. The formula for success is our appetite for innovation and having the courage to take on a wide variety of complex challenges.

As a QinetiQ employee, you’ll experience a unique working environment where teams from different backgrounds, disciplines and experiences enjoy collaborating widely and openly as we undertake this exciting and rewarding journey. Through effective teamwork, and pulling together, you’ll get to experience what happens when we all share different perspectives, blend disciplines, and link technologies; constantly discovering new ways of solving complex problems in a diverse and inclusive environment where you can be authentic, feel valued and realise your full potential. Visit our website to read more about our diverse and inclusive workplace culture . www.qinetiq.com/en/careers/life-at-qinetiq

Our Benefits

Matched contribution pension scheme, with life assurance
Generous holiday allowance, with the option to purchase additional days
Options to join Health Cash Plan, Private Medical Insurance and Dental Insurance
Employee discount portal: Personal Accident Insurance, Travel Insurance, Restaurants, Cinema Tickets and much more
We are proud to support the Armed Forces community by honouring the Armed Forces Covenant and maintaining our Gold Award standard in the Defence Employer Recognition Scheme
Volunteering Opportunities - helping charities and local community

#UKI #LI-LM1

Apply Now

Refine Your Search

senior support services agent jobs in shalford, sry

Senior Support Services Agent

Support Services Agent

Senior Housing Standards Officer

Senior Associate -Operations

Bespoke Relocation Manager

Senior HR Business Partner

Wellbeing and Engagement Officer

Property & Development Lead

Regional Facilities Manager

Senior Imports Agent

Aviation Security Agent

Kenyon International Call Centre (KICC) Manager

Contact Centre Agent

Senior Leasehold Property Manager

Service Desk Ops Manager

Senior Conservation Officer

Senior Property Manager

Operations Manager

EVM UK WorkShop Manager

Sr. Services Program Manager

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