Service desk analyst Work, Jobs in Shaw, Gtm (with Salaries)

Service Desk Analyst - Tier I
ITA Group Inc —Wakefield
- £27,000 - £30,000 a year
- Full-time
- Computer Science
- Analysis skills
- Communication skills
Quick apply
Service Desk Analyst
wavenet —Wakefield
- Full-time
- Analysis skills
- Continuous improvement
- Communication skills
- Annual leave
- Employee assistance programme
Quick apply
7d
Service Desk Analyst
Card Factory —Wakefield
- £29,000 - £31,000 a year
- POS
- Communication skills
4d
IT Service Desk Analyst
Stagecoach —Stockport
- Full-time
- Computer networking
- Employee discount
8d
Service Desk Analyst - Shared Services
Methods Business and Digital Technology —Manchester
- Weekend availability
- Hybrid work
- Analysis skills
- Scripting
- Communication skills
- Employee assistance programme
Quick apply
Senior Service Desk Analyst
Frontline Consultancy and Business Services Ltd —Handforth
- £25,636.32 - £35,000.00 a year
- Full-time
- Hybrid work
- Customer service
- Windows
- Mentoring
- Free parking
- Annual leave
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IT Service Desk Analyst
EMR Group —Warrington
- Full-time
- Computer networking
- Annual leave
Quick apply
5d
Tier 2 Service Desk Analyst
Dataspire Solutions Ltd —Manchester
- £25,500 - £34,000 a year
- Full-time
- Google Suite
- Customer service
- Analysis skills
- Health & wellbeing programme
- Sick pay
Quick apply
11d
IT Service Desk Analyst
EMR UK —Warrington
- Seasonal
- Computer networking
- Annual leave
5d
Service Desk Analyst (2nd Line)
FluidOne —Chorley
- Full-time
- Travel
- Communication skills
- Employee assistance programme
IT Service Desk Analyst Apprentice
QA Apprenticeships —Macclesfield
- £18,000 - £20,000 a year
- Full-time
- Computer literacy
- Writing skills
- Organisational skills

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service desk analyst jobs near shaw, gtm

Service Desk Analyst - Tier I

ITA Group Inc
Wakefield

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Job details

Full-time
£27,000 - £30,000 a year

Qualifications

Live chat
Technical troubleshooting
Computer Science
Incident queue management
Ticket management
Microsoft Office Suite
Analysis skills
Computer hardware
Remote access software
Ticket management systems
Technical support incident logging
Network support
Technical writing
Customer interaction
IT incident logging
Application support
Communication skills
Time management
Analytics
Information Technology

Full job description

POSITION PURPOSE:

The Service Desk Analyst - Tier I provides first-level technical support to end-users, with the goal of delivering high levels of customer service and efficiency. This position is responsible for receiving, triaging, and resolving IT-related issues and requests from employees across the organization.

ACCOUNTABILITIES & PERFORMANCE EXPECTATIONS:

Serve as the first point of contact for all IT-related issues and requests from end-users.
Receive, log, and prioritize incoming service desk tickets through various channels (phone, email, chat, self-service portal).
Provide first-level diagnosis and resolution for a wide range of software, hardware, and network issues.
Escalate complex issues to appropriate Tier 2 or Tier 3 support teams when necessary.
Maintain accurate and detailed documentation of all service desk interactions and resolutions.
Assist users with basic software and hardware installations, configurations, and troubleshooting.
Provide guidance and support for company-approved applications and systems.
Contribute to the development and maintenance of the service desk knowledge base.
Identify and report recurring issues or trends to the Service Desk Team Lead.
Participate in ongoing training to stay current with new technologies and support processes.
Assist in the onboarding process for new employees by setting up accounts and providing basic IT orientation.
Maintain a high level of customer service, ensuring user satisfaction with each interaction.
Adhere to IT security policies and procedures in all support activities.
Participate in after-hours support rotation as needed.

POSITION REQUIREMENTS

Associate degree in Information Technology, Computer Science, or related field preferred. Equivalent experience may be considered.
1-2 years of experience in IT support or customer service role preferred.
Strong knowledge of Windows operating systems and Microsoft 365 suite.
Basic understanding of network concepts and troubleshooting.
Familiarity with remote desktop support tools and ticketing systems.
Excellent communication skills, both verbal and written.
Strong problem-solving and analytical skills.
Ability to explain technical concepts to non-technical users.
Customer-oriented mindset with a focus on user satisfaction.
Ability to work effectively in a team environment.
Excellent time management and prioritization skills.
Willingness to learn and adapt to new technologies and processes.
To be willing to perform some tasks outside of this job description as required by the business.

C2 Events, part of ITA Group, is a UK-based event production agency that creates and delivers compelling live, virtual, and hybrid experiences for global brands. Known for its creative approach and executional excellence, C2 brings complex events to life from strategy through delivery.

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service desk analyst jobs in shaw, gtm

Service Desk Analyst - Tier I