2nd line support Work, Jobs in Shawford, Ham (with Salaries)

Customer Service Representative
Babcock International —Portsmouth
- Full-time
- Hybrid work
- Computer literacy
- Communication skills
- Annual leave
IT Support Engineer
Reassured —Cosham
- £30,000 - £32,000 a year
- Full-time
- Communication skills
- Free parking
- Annual leave
Quick apply
2nd Line Technical IT Support Engineer
Hotality IT Solutions Ltd —Basingstoke
- £27,000 - £35,000 a year
- Full-time
- Hospitality
- English
- Hotel
- Free parking
- Annual leave
Quick apply
5d
Assistant Support Technician
University Hospital Southampton NHS Foundation Trust —Southampton
- £28,392 - £31,157 a year
- Full-time
- Time management
- Annual leave
- Employee discount
11d
Technical Support Engineer
Draper Tools —Eastleigh
- Full-time
- SharePoint
- Communication skills
- Free parking
- Employee assistance programme
Quick apply
1d
Support Services Engineer
Exclusive Networks —Alton
- Monday to Friday
- Hybrid work
- Communication skills
- Free parking
- Work from home
Associate Corporate IT Engineer
cloudpay —Andover
- Full-time
- In-person
- Communication skills
- Employee assistance programme
- Bereavement leave
12d
L2 Engineer
Bell Integration United Kingdom —Portsmouth
- Monday to Friday
- Azure
- Continuous improvement
- Scripting
Quick apply
Local IT Lead
Medhurst —Frodsham
- Full-time
- English
- Supervising experience
- Travel

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Customer Service Representative

Babcock International -
Portsmouth

Apply Now

Job details

Permanent | Full-time

Benefits

Annual leave
Company pension
Paid volunteer time

Qualifications

Live chat
Technical troubleshooting
Customer service call handling
Inbound customer enquiry call handling
Incident management
Computer literacy
Incident queue management
Ticket management
Customer interaction
Fault diagnosis and repair
Communication skills
Help desk

Full job description

Location:
Portsmouth, GB, PO6 3EN

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Onsite or Hybrid: Hybrid

Job Title: Customer Service Representative
Location: Portsmouth, Hampshire & Hybrid Working Arrangements
Compensation: Competitive Salary + Benefits
Role Type: Full time / Permanent
Role ID: SF64813

Be the First Line of Defence in a Fast-Paced Tech Environment

At Babcock we’re working to create a safe and secure world, together, and if you join us, you can play your part as a Customer Service Representative at our Lakeside site, near Portsmouth, Hampshire.

The role

As a Customer Service Representative, you’ll have a role that’s out of the ordinary. This is an opportunity to build your career in IT. You’ll be the first point of contact for IT support across Babcock’s UK and international operations. This is a customer-facing role where your expertise and communication skills will help resolve issues quickly and efficiently, ensuring our teams can continue delivering critical services in defence, aerospace and engineering.

Day-to-day, you’ll be:
Answering incoming contacts including calls and live chat, logging and updating tickets to agreed standards
Using active listening to understand and prioritise customer needs against SLAs
Diagnosing and resolving technical issues using first line fix criteria
Escalating incidents to 2nd and 3rd line support when needed
Delivering exceptional customer service and meeting performance targets

This role is full time, 37.5 hours per week working Monday to Friday, earliest start 6.30am and latest finish 5.30pm and is based at our Lakeside Offices and provides hybrid working arrangements.

Essential experience of the Customer Service Representative:
Proven experience in delivering excellent customer service in any industry either over the phone or a face-to-face role will be considered
Strong customer service skills, both face-to-face and over the phone
Ideally you will have experience using a Service Management system to manage incidents and requests
Confident IT user with the ability to apply technical fixes using standard IT toolsets or learn how to do so
Skilled in active listening and problem analysis

Qualifications for the Customer Service Representative:
We value difference and don’t have a fixed idea when it comes to background or education, provided you can show the required level of experience and/or willingness to learn then we would like to hear from you

Security Clearance
The successful candidate must be able to achieve and maintain Security Check (SC) security clearance for this role.

Many of the positions within our company are subject to national security clearance and Trade Control restrictions. This means that your eligibility for certain roles may be affected by your place of birth, nationality, current or former citizenship, and any residency you hold or have held. Further details are available at United Kingdom Security Vetting: clearance levels - GOV.UK (www.gov.uk).

What we offer

Generous holiday allowance
Matched contribution pension scheme, with life assurance
Access to a Digital GP, annual health check, and nutritional consultations through Aviva DigiCare+
Employee share scheme
Employee shopping savings portal
Payment of Professional Fees
Reservists in the armed forces receive 10‑days special paid leave
Holiday Trading to buy or sell annual leave
‘Be Kind Day’ paid volunteering leave
Flexible working options where business needs allow
A dynamic working environment with long‑term career development opportunities

Babcock International

We’re Babcock a global FTSE 100 organisation with over 26,000 people working together to make a difference.

Here, you’ll be part of something bigger. From initial design to final decommissioning, your work will contribute to products and services that are essential to national security and public infrastructure. Together, we’re building a future that lasts not just through the impact we make, but through meaningful careers that respect your work-life balance.

We call that lifetime engineering.

Join us and see how far we can go, together.

We are a disability confident committed employer. If you have a disability or need any reasonable adjustments during the application and selection stages, please email [email protected] with the subject header ‘Reasonable adjustments requirement’. We’re committed to building an inclusive culture where everyone’s free to thrive. We are happy to talk about flexible working – please ask about alternative patterns of work at interview.

Closing date: 31/08/2026

#EVERGREEN-26

#LI-SF1

Job Segment: Engineer, Engineering

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2nd line support jobs in shawford, ham

Customer Service Representative

IT Support Engineer

2nd Line Technical IT Support Engineer

Assistant Support Technician

Technical Support Engineer

Support Services Engineer

Associate Corporate IT Engineer

L2 Engineer

Local IT Lead

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