1st line service desk Work, Jobs in Sheffield, Eng (with Salaries)

Service Desk Analyst
Sheffield Health Partnership University NHS Foundation Trust —Sheffield
- £25,760 - £27,476 a year
- Full-time
- In-person
10d
Level 1 Helpdesk Engineer
FluidOne —Sheffield
- Full-time
- Customer service
- Windows
- Computer networking
- Employee assistance programme
3d
1st-2nd Line IT Support Engineer
ITM Power PLC —Sheffield
- Full-time
- Microsoft Outlook
- Customer service
- Windows
- Free parking
- Employee assistance programme
Quick apply
IT Support Analyst -2nd Line
DFS —Doncaster
- Overtime
- Windows
- IT
- Leadership
- Employee assistance programme
- Employee discount
Quick apply
1d
IT Support Technician
Elevate Technology Group —Chesterfield
- £27,000 - £32,000 a year
- Azure
Junior IT Support Technician
Mamas & Papas —Huddersfield
- Full-time
- Hybrid work
- Free parking
- Employee discount
Quick apply
3rd Line Service Desk Engineer
Millgate —Sheffield
- £30,000 a year
- Full-time
- Azure
- In-person
Quick apply
4d
2nd Line Manager
Babble Cloud —Wakefield
- Full-time
- Annual leave
- Sick pay
Quick apply

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Based on your search for 1st line service desk

Service Desk Analyst
Sheffield Health Partnership University NHS Foundation Trust —Sheffield
To answer incoming calls in a professional, courteous and timely manner. The provision of 1st line IT support to Trust users either in person, by telephone or…
£25,760 - £27,476 a year
10d
Help Desk Administrator
VINCI Facilities UK —Sheffield
Based at Howden House, you will act as the first point of contact for helpdesk enquiries, handling incoming requests, issuing building passes, updating records…
Quick apply
4d

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Service Desk Analyst

Sheffield Health Partnership University NHS Foundation Trust
Sheffield

Apply Now

Job details

Full-time
£25,760 - £27,476 a year
10 days ago

Qualifications

Active Directory

Full job description

To answer incoming calls in a professional, courteous and timely manner

To log all reported incidents or requests using the in-house call management software, ensuring best practice information gathering is completed and the record updated.

To attempt first time fix on any reported incidents, ensuring that details of all attempted fixes and their results, are recorded in the Digital Service Desk Management System.

To provide advice and support to Customers in regards to Trust systems and devices via face to face, telephone and electronic communication.

To escalate and allocate support records to the relevant support teams with the appropriate level of information to assist with onwards resolution.

To log support calls and co-ordinate incidents and service requests, with colleagues and where required with third parties.

To follow and promote Service Desk processes including the incident management and service request procedures.

To proactively maintain regular communication with Customers who have logged records, keeping them informed of progress and informing them when jobs have been assigned to other support functions.

To provide and assist with 1st/2nd line user support following direction.

To be a member of the Digital Service Desk team promoting excellent customer service and recording and solving incidents at the first point of contact.

To contribute to an efficient and effective Digital Technical and systems support/operational development service, which maximises the availability and reliability of the corporate and departmental systems/ICT equipment to end-users

To assist with the installation and configuration of new PCs and to deploy these to staff, following set procedures and processes.

To ensure that the ICT equipment deployed is correctly logged and recorded on an asset database.

To support the Digital Technical Support Engineers/Technicians.

At SHPU, we prioritise the well-being and safety of both our service users and employees. It is our policy and a condition of employment that all employees must join the DBS Update Service. This service carries an annual fee, which employees are responsible for paying up front. However, employees may claim this cost back through the Trust's Employee Expenses Reimbursement Policy. For those requiring a Basic DBS check, it is necessary to register for a DBS Online Account.

The provision of 1st line IT support to Trust users either in person, by telephone or via remote control, covering the full range of end user software and hardware running on the Trust network.

Logging, processing, diagnosing, and investigating software and hardware faults, providing advice and guidance to Customers.

Escalating issues which can’t be fixed to more senior support staff and/or IT Management.

The IT Service Desk opens Monday to Thursday 8.30 – 17.00 and Friday 8.30 – 16.30 as such, any member of the Service Desk Team may be required to work fixed hours to support the operational needs of the department and therefore the wider Trust.

To create and maintain network user accounts (including email) using Microsoft Active Directory, including maintaining the database supporting this system. This includes appropriately granting and removing permissions relating to file folder, mailbox and data access.

To promote good IT practices by means of telephone advice and promoting knowledge articles.

To effectively manage and prioritise own workload, ensuring Customer expectations are managed.

To install new hardware peripherals to best practice configurations utilising predefined procedures.

To upgrade and repair existing hardware peripherals, working with colleagues to replace/repair equipment in a cost-effective manner.

To upgrade, repair and install Trust approved, applications and other software packages remotely.

To apply generic technical problem-solving skills to investigate incidents and problems, analysing data and documenting this to support corrective action.

To be able to work with other members of the Digital Team to efficiently resolve incidents and/or to implement change.

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1st line service desk jobs in sheffield, eng

Service Desk Analyst

Level 1 Helpdesk Engineer

1st-2nd Line IT Support Engineer

IT Support Analyst -2nd Line

IT Support Technician

Junior IT Support Technician

3rd Line Service Desk Engineer

2nd Line Manager

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