Inbound Customer Service Advisor (Emergency Support Line)
ant marketing —Sheffield
- £13 an hour
- Computer literacy
- Data entry
- Communication skills
- Paid training
Quick apply
BMW/MINI Service Advisor
Sytner —Sheffield
- Weekend availability
- Organisational skills
- Employee discount
10d
Customer Sales Advisor – Abandoned Basket Team
ant marketing —Sheffield
- £12.71 an hour
- Weekend availability
- Hybrid work
- CRM software
- Computer literacy
- Data entry
Quick apply
Customer Service Advisor
The Sheffield College —Sheffield
- £27,101 a year
- Full-time
- Free parking
- Annual leave
8d
111 Health Advisor - Rotherham
Yorkshire Ambulance Service NHS Trust —Wath upon Dearne
- £25,760 - £27,476 a year
- Weekend availability
- Hybrid work
- Customer service
- Training & development
- Paid training
- Annual leave
4d
Client Onboarding Advisor
Irwin Mitchell —Sheffield
- Hybrid work
- Employee discount
6d
Apprentice Service Advisor
EE —Sheffield
- From £23,110 a year
- Full-time
- No experience needed
- Employee discount
Team Leader People Operations
The Sheffield College —Sheffield
- £33,824 - £38,028 a year
- Full-time
- Continuous improvement
- Team management
- Human resources
- Free parking
- Annual leave
10d
Retail Sales Advisor - 30 hours
DFS —Sheffield
- £12.71 an hour
- Customer service
- Employee assistance programme
- Employee discount
Quick apply
6d
Part Time Sales Advisors
F.Hinds —Sheffield
- £8.69 - £12.80 an hour
- Part-time
- Microsoft Word
- Sales
- Customer service
2d
Sales Advisor
Crew Clothing Meadowhall —Sheffield
- £11.18 - £12.71 an hour
- Part-time
- Customer service
- Computer literacy
- Computer skills
- Referral programme
Quick apply
Home Energy Advisor (12-month fixed-term contract)
M Group —Sheffield
- £31,373 a year
- CRM software
- Communication skills
- Annual leave
- Employee assistance programme
Retail Sales Advisor - Sheffield
Oak Furnitureland —Sheffield
- £48,246 - £53,279 a year
- Full-time
- Customer service
- Retail sales
- Free parking
- Employee assistance programme
Customer Relations Consultant
Leger Shearings Group —Rotherham
- £30,000 a year
- Full-time
- Computer skills
- Free parking
- Annual leave
6d
Customer Experience Advisor
Safetykleen —Dinnington
- £24,700 - £26,000 a year
- Full-time
- CRM software
- Communication skills
- Free parking
- Employee assistance programme
Quick apply
Optical Advisor - Part Time or Full Time
M&S Opticians —Sheffield
- No experience needed
- Communication skills
- Marketing
Quick apply
Casual Beauty Assistant
Flannels —Sheffield
- Part-time
- Customer service
- Employee discount
Quick apply
3d
Service Advisor-Europa Mercedes/ Changan Sheffield
D. M. Keith —Sheffield
- Up to £39,475.63 a year
- Full-time
- Customer service
- No experience needed
- Communication skills
- Employee discount
Quick apply
111 Health Advisor Wakefield
Yorkshire Ambulance Service NHS Trust —Wakefield
- £25,760 - £27,476 a year
- Weekend availability
- Hybrid work
- Customer service
- Training & development
- Paid training
- Annual leave
4d
Customer Experience Advisor | S1 | Retail Banking | Chesterfield
A01 Santander UK plc —Chesterfield
- From £25,000 a year
- Full-time
- Cash handling
- Banking
20h

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Inbound Customer Service Advisor (Emergency Support Line)

ant marketing -
Sheffield

Quick apply

Job details

£13 an hour

Benefits

Paid training

Qualifications

Customer service call handling
Inbound customer enquiry call handling
Computer literacy
Data entry
Customer support
Customer interaction
Communication skills

Full job description

Inbound Customer Service Advisor (Emergency Support Line)

£13.00 per hour | Office Based | Sheffield City Centre

Location: Church Street, Sheffield City Centre
Pay: £13.00 per hour
Hours: Primarily Monday–Saturday, 8:00am–8:00pm

About the Role

Ant Marketing is looking for compassionate and professional Inbound Customer Service Advisors to join our growing team at our Church Street office in Sheffield.

In this role, you will be handling inbound calls on behalf of our clients' Priority Services Register (PSR). The service provides vital support to vulnerable customers during power outages and emergency situations, making this a genuinely rewarding role where you can make a real difference.

As part of an emergency response service, the majority of shifts will be scheduled between Monday and Saturday, 8:00am–8:00pm. However, all advisors must be prepared to provide 24/7 flexibility should major incidents such as severe weather, natural disasters or widespread power outages require additional support.

What You'll Be Doing

Answering inbound calls from Priority Services Register customers.
Providing reassurance, support and accurate information during emergency situations.
Assessing customer needs and following the appropriate processes.
Recording customer information accurately on internal systems.
Working closely with colleagues to ensure customers receive the highest level of service.
Remaining calm, professional and empathetic, particularly during high-pressure situations.

What We're Looking For

Previous customer service experience, ideally within a contact centre or telephone-based environment.
Excellent communication and listening skills.
A calm, empathetic and professional approach.
Strong attention to detail and the ability to accurately record information.
Good computer literacy and confidence using multiple systems.
Reliability and flexibility, including the ability to support emergency response requirements when needed.

Please note you will need to have a Basic DBS check, this is arranged and funded by Ant Marketing.

What We Offer

£13.00 per hour.
Full paid training and ongoing support.
A supportive and friendly working environment.
The opportunity to work on a meaningful campaign that genuinely helps vulnerable customers.
Modern office facilities in Sheffield City Centre.
Career development opportunities within a growing organisation.

If you're someone who enjoys helping others, stays calm under pressure, and wants to be part of a team providing an essential service during times when customers need it most, we'd love to hear from you.

Apply today and become part of a team that makes a real difference when it matters most.

Quick apply

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