1st line service delivery analyst Work, Jobs in Shefford, Eng (with Salaries)

1st Line Service Delivery Analyst
Moto —Dunstable
- Full-time
- Hybrid work
- Annual leave
- Sick pay
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IT Support Specialist
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- Azure
- Computer Science
- Windows
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1st Line Service Desk Analyst
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Our Service Desk supports customers 24/7, but this role operates on a 19:00–07:00 4 days on, 4 days off shift pattern as part of the wider team.

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1st Line Service Delivery Analyst

Moto -
Dunstable

Quick apply

Job details

Full-time
3 days ago

Benefits

Annual leave
Company pension
Sick pay

Qualifications

IT support
Application support
Active Directory

Full job description

1st Line Service Delivery Analyst
Competitive salary
37.5 hours per week – Weekend work will be introduced in the future
Hybrid – 2 days in our Toddington office

At Moto, we believe in fostering a supportive and empowering workplace where everyone has the opportunity to thrive. If you’re passionate about delivering quality, love problem-solving, and enjoy being part of an award winning team that values collaboration, we’d love to welcome you!

We’re shaping the future of motorway rest stops, and we want you to be part of this exciting journey.

About the Role

As a 1st Line Service Delivery Analyst, you will play a vital role in ensuring our IT systems run smoothly, offering friendly and efficient support to our colleagues across our sites and offices.

This is an exciting time to join us, as we’re making big investments in our IT and infrastructure. We're looking for a skilled and proactive individual to complement our fantastic team.

Why Join Us?

Competitive salary & benefits: Up to 10% bonus
Generous time off: 25 days holiday
Exclusive discounts: Up to 60% off for you, your partner, and loved ones
Inclusive benefits: Enhanced maternity, paternity, pension, sick pay & life assurance
Career development: Fantastic training opportunities, including funding for qualifications

Your Responsibilities

Be the friendly first point of contact for IT queries, ensuring colleagues feel supported
Provide exceptional customer service with patience and a problem-solving mindset
Manage IT requests, troubleshoot issues, and escalate where necessary
Work efficiently to resolve technical incidents remotely
Ensure accurate ticket logging and maintain clear communication on progress
Support 2nd/3rd Line escalations when required
Keep systems running smoothly by maintaining detailed technical records

What You’ll Bring

Previous experience within an IT support desk role
Experience with Windows Desktop (10/11) in a business environment
Strong troubleshooting skills for technical faults
Knowledge of Active Directory administration and Microsoft 365 applications
Experience in business application support
EPOS (Electronic Point of Sale) experience is a bonus!

We offer flexible working arrangements, including options to adjust your hours, work compressed schedules, or follow a fixed shift pattern to support your work–life balance.

Ready to be part of something exciting? Join Moto in our mission in brightening peoples' journeys through life. APPLY NOW!

INDCS

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