Senior service desk Work, Jobs in Shirehampton, Bst (with Salaries)

Senior Service Desk Analyst
SmartSearch —Cardiff
- Full-time
- Hybrid work
- Customer service
- Computer networking
- IT
- Employee assistance programme
Quick apply
Senior Property Administrator
Sales & Lettings Angels —Cardiff
- £28,000 - £32,000 a year
- Full-time
- Sales
- Microsoft Office
- Administrative experience
- Annual leave
- Employee stock ownership plan
Quick apply
5d
Junior IT & Communications Engineer
Marlin Communications Ltd —Bath
- £23,000 - £30,000 a year
- Full-time
- Customer service
- English
- Travel
- Free parking
Quick apply
Service Desk Team Leader
IVC —Bristol
- £40,000 - £55,000 a year
- Hybrid work
- Azure
- Windows
- AWS
- Employee discount
Senior Service Desk Analyst
Acacium Group —Bristol
- Full-time
- Hybrid work
- Software troubleshooting
- Employee assistance programme
Quick apply
Senior Manager - Associate Director, Cyber Delivery and GTM - Financial Services
Deloitte —Bristol
- Hybrid work
- Azure
- AWS
- Project management
Director of Commercial Operations - EMEAI
Oxford Instruments plc —Bristol
- Microsoft Excel
- Sales
- Analysis skills
13d
Service Operations Coordinator
WPS-UK Ltd —Nailsea
- £32,000 - £42,000 a year
- Full-time
- Microsoft Excel
- Microsoft Outlook
- Maintenance
- Free parking
- Annual leave
Quick apply
Audit Senior
Menzies LLP —Cardiff
- Full-time
- Hybrid work
- Microsoft Word
- Microsoft Excel
- Microsoft Office
General Support
Visionist Consulting —Newport
- Full-time
- Azure
- Microsoft Outlook
- Microsoft Office
Lead Service Desk Analyst
Rotork —Bath
- Full-time
- Hybrid work
- Continuous improvement
- Leadership
- Communication skills
Quick apply
Business Development Manager (Octane)
Aldermore Bank PLC —Cardiff
- Full-time
- Business development
- Presentation skills
- Financial services
Senior Application Support Engineer
LDMS —Cardiff
- Up to £35,000 a year
- Full-time
- Hybrid work
- SQL
- Analysis skills
- Mentoring
- Annual leave
- Employee assistance programme
Quick apply
6d
Human Resources Manager
Ministry of Justice —Bath
- £30,001 - £40,000 a year
- Part-time
- Hybrid work
- Management
- Presentation skills
- Travel
- Annual leave
- Employee discount
8d
Senior / Principal Geo-environmental Scientist
Arup —Cardiff
- Bachelor's degree
5d
Technical Support Co-ordinator
NECSWS —Chippenham
- £26,227.50 a month
- Full-time
- Microsoft Excel
- Microsoft Access
- Customer service
- Annual leave
Quick apply
2h
Senior Executive Support Officer
Bath and North East Somerset Council —Bath
- £16.35 - £17.47 an hour
8d
Senior Residential Childcare Worker
North Somerset Council —Weston-super-Mare
- £35,412 - £38,220 a year
- Weekend availability
- Hybrid work
- Childcare
- Experience working with children
- School
- Annual leave
5d
Senior Heritage Consultant
SLR Consulting —Bristol
- Full-time
- Hybrid work
- Project management
- No degree
- Communication skills
- Annual leave
- Employee assistance programme
Platforms Technical Lead
Semperian Group —Bristol
- Up to £57,000 a year
- Full-time
- Azure
- SharePoint
- IT
- Annual leave
13d

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senior service desk jobs near shirehampton, bst

Senior Service Desk Analyst

SmartSearch -
Cardiff

Quick apply

Job details

Permanent | Full-time

Benefits

Cycle to work scheme
On-site gym
Company pension
Employee assistance programme
Private medical insurance
Paid volunteer time

Qualifications

Customer service
Business processes
IT support
Computer networking
IT
CompTIA Security+
Communication skills
Active Directory
CompTIA A+

Full job description

SmartSearch's distinctive Anti-Money Laundering verification software protects our clients by offering the most advanced and comprehensive features available from an AML provider.

SmartSearch has grown rapidly by fostering an incredibly collaborative and supportive culture. As we continue our ambitious growth plans, we will strive to remain a truly exciting, rewarding, and unique place to work.

HOW WILL YOU MAKE A DIFFERENCE?

The Senior Service Desk Analyst is focused on resolving complex technical issues escalated from Service Desk Analysts. They collaborate with internal departments to deliver timely and effective solutions, contribute to knowledge and process improvement, and help develop the capability of those around them.

VARIED DAY TO DAY RESPONSIBILITIES

Deliver high-quality 2nd line support to resolve hardware, software and network issues.
Provide guidance, support and training to Service Desk Analysts
Work towards Service Level Agreements and KPIs, striving for continuous improvement
Provide excellent customer service
Work autonomously and manage your own workload effectively, ensuring timely and efficient handling of support tickets
Document steps taken during troubleshooting clearly and thoroughly, working collaboratively with peers and, where required, more senior staff to build shared understanding of complex issues.
Create clear technical documentation and user guides for the IT Knowledge Base

WHAT ARE WE LOOKING FOR IN A CANDIDATE?

3-5 years' experience in an IT support or IT Engineering role
Experience of supporting internal infrastructure, networking, and software products
Strong background handling both 1st line and 2nd line technical issues
Ability to diagnose complex technical issues under pressure and identify root cause solutions.
The ability to manage priorities within a team of technical personnel but also have the initiative to work independently and proactively manage workload efficiently
Strong Customer Service focus with the ability to listen and communicate at all levels both written and verbal
Experience with Active Directory, user management and CISCO networking
Excellent customer service and communication skills

Desirable:

Certifications for Microsoft products and services (AZ-900, SC-900, MS-900)
ITILv4 or ITILv5 Foundation
CompTIA A+, CompTIA Security +

WHAT IS LIFE LIKE AT SMARTSEARCH?

We are a multi-award winning Tech company with an aspirational mentality
Some of our most recent recognitions include: named in the renowned RegTech100 list for 2024, listed in the Top 100 Fasted Growing Tech Companies by Northern Tech Awards 2024 as well as being named Technology Provider of the Year by Corporate Finance Awards 2024
We have been Great Place To Work Certified since 2022
There are excellent progression opportunities due to our growth and you will have personal development goals, regular feedback and support
We are a diverse and inclusive team committed to promoting Diversity & Inclusion and Social Responsibility. Through our DE&I group, charitable initiatives and support for local schools, we actively foster a positive Impact on our community

COMPANY BENEFITS

Our comprehensive benefit package includes:

25 days holiday rising to 30 with each year of service
Private Medical Insurance covering dental and optical
Company pension scheme
Life Assurance - 4x your annual salary
1 day paid volunteering per year
Enhanced maternity / paternity offerings
Employee Assistance Programme
Cycle to work scheme
On site gym

Quick apply

Refine Your Search

senior service desk jobs in shirehampton, bst

Senior Service Desk Analyst

Senior Property Administrator

Junior IT & Communications Engineer

Service Desk Team Leader

Senior Service Desk Analyst

Senior Manager - Associate Director, Cyber Delivery and GTM - Financial Services

Director of Commercial Operations - EMEAI

Service Operations Coordinator

Audit Senior

General Support

Lead Service Desk Analyst

Business Development Manager (Octane)

Senior Application Support Engineer

Human Resources Manager

Senior / Principal Geo-environmental Scientist

Technical Support Co-ordinator

Senior Executive Support Officer

Senior Residential Childcare Worker

Senior Heritage Consultant

Platforms Technical Lead

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HOW WILL YOU MAKE A DIFFERENCE?

VARIED DAY TO DAY RESPONSIBILITIES

WHAT ARE WE LOOKING FOR IN A CANDIDATE?

WHAT IS LIFE LIKE AT SMARTSEARCH?

COMPANY BENEFITS

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