A Medway Council Apprenticeship will give you the opportunity to earn a salary and gain a qualification whilst developing valuable workplace skills and experience.
Medway Council is committed to ensuring that residents have a voice in shaping housing services. An exciting opportunity has arisen for a motivated and enthusiastic Resident Engagement Apprentice to join the Housing Services Data & Insight Team.
The Resident Engagement Apprentice will support the delivery of engagement activities, gather resident feedback, maintain accurate records and use data to help improve services for tenants and leaseholders. This role will help ensure that resident views are captured, understood and used to inform decision-making and service improvements across Housing Services.
This apprenticeship provides an excellent opportunity to develop skills in resident engagement, customer service, administration, data management and community consultation whilst working towards a recognised qualification.
About the Role
As part of this role, you can expect to undertake the following tasks:
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Upload and maintain electronic records.
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Support meeting administration, including room bookings and minute-taking when required.
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Maintain accurate records of engagement activities and resident contacts.
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Provide general administrative support to the Resident Engagement and Data & Insight Team.
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Support residents to access information and engagement opportunities.
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Contribute to a positive resident experience across Housing Services.
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Liaise with stakeholders in a way that promotes the vision and values of the Council.
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Assisting with resident surveys and feedback collection
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Data inputting and maintaining resident engagement records
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Scanning and electronic filing
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Updating housing and engagement systems
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Email inbox monitoring
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Maintaining engagement databases and contact lists
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Supporting community events, meetings and resident forums
About the Apprenticeship
The apprenticeship programme combines practical work experience with structured learning to develop the knowledge, skills and behaviours required for a successful career in resident engagement, customer service and data insight.
You will receive support from both Medway Council and the training provider throughout your apprenticeship, enabling you to develop professionally whilst working towards a recognised qualification.
About You
We are looking for someone who:
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Is enthusiastic, motivated and eager to learn
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Has good communication and interpersonal skills
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Enjoys working with people and building positive relationships
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Has good organisational skills and attention to detail
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Is comfortable using IT systems and Microsoft Office applications
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Has an interest in customer experience, housing services, engagement and data
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Can work effectively as part of a team
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Is committed to delivering excellent customer service
Previous experience is not essential. We are looking for someone with the enthusiasm, willingness to learn and commitment to develop their skills and knowledge.
Our Commitment to Inclusion
We particularly welcome applications from care leavers and people with lived experience of social housing, who can bring valuable insight and experience to this role.
Medway Council is committed to creating a diverse and inclusive workplace where everyone feels valued, respected and able to achieve their potential.
In Return We Offer
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A recognised apprenticeship qualification
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Valuable workplace experience within a supportive team
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Ongoing learning and development opportunities
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Generous annual leave entitlement
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Local Government Pension Scheme
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Employee Assistance Programme
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Access to a range of employee benefits and wellbeing initiatives
Additional Information
If this sounds like the opportunity for you, we would encourage you to apply today.
Medway Council is committed to safeguarding and promoting the welfare of children and vulnerable adults and expects all employees to share this commitment. We welcome applications from all sections of the community and are committed to promoting equality, diversity and inclusion in the workplace.
Applicants must be able to demonstrate all essential requirements as listed in the job profile.
As an Apprentice with Medway Council, you will be a valued member of our Apprenticeship Academy. We will encourage and support you to realise your potential. You will have the opportunity to learn from colleagues who are experts in their field and gain insights that can only come from real world experience
We will support you every step of the way for you to succeed in your apprenticeship and help you to become the best version of yourself.
An openness to review and reflect on your performance and progress is important as well as the willingness to accept feedback that will help you to develop and grow in this role.
Medway Council’s Apprenticeship Academy extends to all our Apprentices a guarantee that their apprenticeship qualifications will be regularly monitored and quality assured with the respective training providers.
In return we offer you:
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23 days paid annual leave
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Generous local government pension
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Access to wider training and development qualifications
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Flexible working scheme
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Free NUS Apprentice Extra Card- student discounts at 100’s of retailers
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Student rates for Medway Council Leisure Centres
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Student rates for Medway Council Libraries plus free e-books
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Discounted Arriva bus travel
Important Information
If you would like to have an informal discussion with the recruiting manager please call Katherine Bishop on 01634 333251
Medway Council is not able to provide a Certificate of Sponsorship, so candidates must already possess the right to work in the UK.
Please be advised that if you are not contacted within 3 weeks of the advert closing date then you have not been shortlisted. All recruitment correspondence, including interview letters and contracts of employment will usually be sent out via email.
Please visit http://www.mindfulemployer.net/ for information on how Medway Council put good practices in place to ensure employees and job applicants who declare mental health issues receive the right level of support.
We reserve the right to close this vacancy at any time prior to the closing date.
