Job Ref: INT25556
Branch: Mercure Telford Centre Hotel
Location: Mercure Telford Centre Hotel, Telford
Salary/Benefits: £35,000 per annum
Contract type: Permanent
Hours: Full Time
Shift pattern: Various shift patterns, including weekends
Hours per week: 40 hours per week
Posted date: 07/07/2026
Closing date: 07/08/2026
Who are we?
Aimbridge Hospitality EMEA are a division of the global Aimbridge Hospitality brand. We’re passionate about connecting great people to great experiences in exciting destinations, working with brands such as Hilton, IHG, Accor, Marriott and everything in between. From the rich diversity of our people and locations to our “people first” approach to business, the Aimbridge experience is like no other.
What is in it for you?
As part of the Aimbridge team, you will have access to industry leading benefits that include
- Industry leading training and leadership development opportunities
- Hotel discounts portfolio wide – Staff rates and up to 50% discount on food beverage and spa
- Access to Stream - Stream up to 40% pay as it is earned and set automatic savings to support your financial wellbeing
- 24/7 access to our employee assistance programme
- Uncapped incentives to reward you for your contributions
A day in the life of…
As our Mice and Groups Manager, you'll be the face of our hotel to potential clients. You'll use your excellent communication and negotiation skills to generate revenue by selling our services and ensuring customer satisfaction. You'll be responsible for identifying potential clients, negotiating contracts, and creating sales strategies in collaboration with our marketing and operations teams. It's important that you maintain positive relationships with existing clients, track industry trends, and provide regular reports to senior management. We're looking for someone who is approachable, friendly, and passionate about hospitality. If you're a natural at building connections and thrive in a dynamic sales environment, we want to hear from you!
Please note, although this role is a MICE Groups manager, the successful candidate will aslo be expected to carry out Duty Manager shifts in line with the hotel Duty Manager rota.
What do we need from you?
- Previous MICE Group experience
- Experience using Opera
- Sales Experience: For this role, it's essential that you have prior sales experience, preferably in the hospitality industry. You should be familiar with the sales process, including identifying leads, creating proposals, and closing deals. ideally, you should also be comfortable negotiating contracts and able to explain complex concepts in a simple and persuasive manner.
- Communication Skills: As the face of our hotel you should have excellent communication skills, both verbal and written and able to articulate the hotel's value proposition clearly and confidently to potential clients. we're looking for someone who can build rapport with clients and develop positive relationships with them.
- Teamwork: As a key member of our hotel, you should be able to work collaboratively with other teams, including marketing, operations, and finance. They should be able to share information and work towards common goals to ensure the hotel's success.
- Organisation and Attention to Detail: It goes without saying, but in such a fast paced role, you'll need to be organised and detail-oriented. You should be able to manage multiple projects simultaneously and prioritise tasks effectively.
Most importantly, to be successful in this role, you will be passionate about providing an exceptional guest experience and living through our brand standards
At Aimbridge, we recognise that people are the heart of our business. As a Global leader, we are committed to representing our global community and offering everyone ‘A Place to Grow’
So, click apply today, we’d love to welcome you to our inclusive team shaping the future of hospitality.
The Mercure Telford is ideal for business trips, offering a town centre location with easy transport links to Birmingham and Shrewsbury. The hotel includes fully-equipped meeting spaces, while all rooms contain work desks and free Wi-Fi. It's also perfect for leisure trips, with many local attractions nearby, including Ironbridge, The Wrekin Walk and the Royal Airforce Museum. Head to our onsite gym, swimming pool or sauna to unwind. Peckish? Grab a bite at our fantastic Iron Masters restaurant.
This hotel is perfect for business trips, with versatile meeting rooms available. All have recently been renovated and equipped with new furniture and ClickShare technology AV. There's also a large onsite car park, further making your trip stress-free. All guests are welcome to use our fully equipped Leisure Club, which includes a swimming pool, sauna, steam room, jacuzzi and gym.
Our hotel offers a fantastic base for both international and domestic travellers, reachable in under an hour from Birmingham Airport. The hotel is well situated for those looking to explore the Shropshire Hills - an Area of Outstanding Natural Beauty.
