2nd line support Work, Jobs in Sileby, Lec (with Salaries)

2nd Line Support Engineer - Nottingham based
CWCS Managed Hosting —Nottingham
- From £29,250 a year
- Weekend availability
- Linux
- In-person
- Free parking
- Sick pay
Quick apply
1d
IT Support Analyst
TavasTechs Ltd —Leicester
- £30,000 - £35,000 a year
- Full-time
- Customer service
- Windows
- Computer networking
Quick apply
8d
1st/2nd Line IT Support Analyst
HealthNet Homecare —Swadlincote
- £28,000 a year
- Full-time
- Azure
- Microsoft Office
- Analysis skills
- Employee discount
- Referral programme
10d
Network Infrastructure Engineer
Northumbria Healthcare - NHCT Northumbria Healthcare NHS Foundation Trust —Seaton
- £39,959 - £48,117 a year
- Full-time
10d
Lead Full Stack Developer
NEXT —Leicester
- £63,800 - £68,200 a year
- Full-time
- Azure
- DevOps
- Java
- Free parking
- Employee discount
Developer / Senior Developer
NEXT —Leicester
- £42,100 - £55,400 a year
- Full-time
- Azure
- English
- SQL
- Free parking
- Employee discount
Security Pen Tester / Senior Security Pen Tester
NEXT —Leicester
- £42,800 - £72,500 a year
- Full-time
- Azure
- AWS
- Communication skills
- Free parking
- Employee discount
Oracle Fusion Trainer
NEXT —Leicester
- £45,000 - £60,000 a year
- Full-time
- Oracle
- ERP systems
- Free parking
- Employee discount
Senior DevOps Engineer
NEXT —Leicester
- £66,600 - £73,800 a year
- Full-time
- Azure
- DevOps
- Analysis skills
- Free parking
- Employee discount
Developer
NEXT —Leicester
- £42,100 - £48,800 a year
- Full-time
- Azure
- Analysis skills
- APIs
- Free parking
- Employee discount
Senior ICT Technician
Redhill Academy Trust —Radcliffe on Trent
- £28,305 - £30,692 a year
- Windows
- Communication skills
- School
- Annual leave
- Employee assistance programme
10d
1st Line IT Service Desk Analyst
Primary Goal —Market Harborough
- £25,191 - £26,409 a year
- Full-time
- Software troubleshooting
- Customer service
- Computer networking
Quick apply
8d
IT Service Desk Analyst
Nationwide Platforms —Lutterworth
- £26,000 - £27,000 a year
- Customer service
- IT
- Annual leave
- Employee discount
Middle Weight Digital Designer
NEXT —Leicester
- Full-time
- Organisational skills
- Communication skills
- Free parking
- Employee discount
Electronics Engineer
SupplyPoint Systems Ltd —Rugby
- £48,000 - £58,000 a year
- Full-time
- Computer literacy
- Engineering
- C++
- Free parking
- Store discount
Quick apply
Support Engineer
Siemens —Derby
- Full-time
- Hybrid work
- Maintenance
- Travel
- IT
- Annual leave
- Employee discount
8d
System Engineer (Linux & Red Hat Operations)
TheNottingham —Nottingham
- £50,000 - £55,000 a year
- Hybrid work
- Continuous improvement
- Scripting
- Linux
6d
Service Desk Analyst
Gallifordtry —Hinckley
- Full-time
- Customer service
- IT
- Communication skills
- Employee assistance programme
- Employee discount
8d
Lead Data Management Specialist
Capital One —Nottingham
- Full-time
- Hybrid work
- AWS
- Communication skills
1d
Systems Engineer (Security Remediation & Patching)
TheNottingham —Nottingham
- £50,000 - £55,000 a year
- Hybrid work
- Azure
- Communication skills
6d

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2nd Line Support Engineer - Nottingham based

CWCS Managed Hosting
Nottingham

Quick apply

Job details

Full-time
From £29,250 a year
1 day ago

Benefits

Free parking
Discounted or free food
Company pension
Company events
Sick pay
On-site parking

Qualifications

Driving Licence
IIS
PHP
MTA
DNS
Linux
Apache
LAMP stack
MySQL

Full job description

CWCS Managed Hosting is a rapidly growing IT company based in Nottingham. We have thousands of customers in the UK and overseas using our shared web hosting, dedicated servers, colocation and cloud hosting services. We have an excellent reputation and deliver great customer service, high-quality technical support and enterprise-grade hosting products. Our Trustpilot reviews are indicative of our results so far, service means everything to our customers and our purpose is to always offer a level of service that goes above and beyond.

To support our ongoing growth, which includes the establishment of a new, custom-specification data centre, we are seeking A talented individual to join our exceptional technical support team.

The 2nd Line Support Engineer role is key in delivering a high-quality service to our customers, in line with their expectations and SLAs. You will be responsible for the continued monitoring of the environment, auditing and installation of hardware, this role includes weekend and night shifts to maintain our 24/7 support commitment.

Key accountabilities include:

building physical servers, installing operating systems and software, provisioning the network, and racking the servers - this is definitely not a desk job!
Provision and maintenance of servers on our Cloud platform
Responding to customers’ issues: these can be as diverse as handling an email client setup to rebuilding a RAID configuration, or performing a bare metal restore.
Diagnosing issues and presenting a resolution path to the customer, this may be providing a solution or escalating the issue to the correct department.
Building a relationship with all our customers, regardless of their level of technical proficiency. You should always want to help customers, and knowing how to educate customers so that they understand the issue and are able to help themselves in the future is pivotal to the role.
Successfully provisioning orders sent from our Sales department that meet the specification the customer has purchased, and meet the high-level of quality we require and our customers expect.

To be successful in this role you must:

have a passion for technical issues, a keen eye for detail and the patience to investigate an issue and deliver a resolution in a timely fashion
be comfortable working shifts, including periods working nights
be confident working on your own on occasions (with support from our on-call Systems Administrators)
be a strong team player
be customer focussed and able to deliver a high level of customer service
be able to manage workloads, prioritising and organising your time effectively
be solutions focussed but recognise when it is appropriate to escalate matters to best meet customer needs
be confident dealing with customers directly and effective in communicating with a wide range of individuals, from the hobbyist website owner to large corporate entities
have worked previously in a contact centre environment
have a good knowledge of internet technology
be a keen learner with a drive to develop further
hold a full UK driving licence

Whilst not essential, it would be desirable for you to have:

previous experience of working in the hosting sector
previous experience of working night/late shifts
a working knowledge of:
LAMP (Linux, Apache, MySQL, PHP)
Windows 2012/2016/2019/2022
IIS
DNS
Domain Names
Email clients and MTA
cPanel and/or Plesk support skills would be an advantage.

Benefits

An excellent salary for this level of position, and when working shifts we provide a shift bonus payment
A training budget of £2,000 per year to help you develop the skills that drive the growth of the business

Terms and conditions

Full time - average 37.5 hours per week
Rota covers 24 hours, 7 days per week (at our data centre)

Job Types: Full-time, Permanent

Pay: From £29,250.00 per year

Benefits:

Company events
Company pension
Discounted or free food
Free parking
On-site parking
Sick pay

Ability to commute/relocate:

Nottingham NG9 2JR: reliably commute or plan to relocate before starting work (required)

Work Location: In person

Quick apply

Refine Your Search

2nd line support jobs in sileby, lec

2nd Line Support Engineer - Nottingham based

IT Support Analyst

1st/2nd Line IT Support Analyst

Network Infrastructure Engineer

Lead Full Stack Developer

Developer / Senior Developer

Security Pen Tester / Senior Security Pen Tester

Oracle Fusion Trainer

Senior DevOps Engineer

Developer

Senior ICT Technician

1st Line IT Service Desk Analyst

IT Service Desk Analyst

Middle Weight Digital Designer

Electronics Engineer

Support Engineer

System Engineer (Linux & Red Hat Operations)

Service Desk Analyst

Lead Data Management Specialist

Systems Engineer (Security Remediation & Patching)

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