Operations occupations Work, Jobs in Simpson, Bkm (with Salaries)

2nd Line analyst - Technical Support
Managed 24/7 Ltd —Milton Keynes
- £26,000 - £37,000 a year
- Full-time
- Microsoft Office
- Mentoring
- Data entry
Quick apply
8d
Anti-Social Behaviour Lead Officer
Dacorum Borough Council —Hemel Hempstead
- £48,111 - £50,592 a year
- Full-time
- Leadership
- Communication skills
- Flexible schedule
8d

More jobs to discover

Find similar jobs that you might be interested in.

Anti-Social Behaviour Lead Officer
Dacorum Borough Council —Hemel Hempstead
Applicants must have a driving licence that is valid in the UK. In this varied role, you will deliver an effective and efficient ASB and enforcement service…
£48,111 - £50,592 a year
8d
Qualified Probation Officer - Bedfordshire PDU - East of England
HM Prison & Probation Service —Bedford
Demonstrate pro-social modelling skills by consistently reinforcing pro-social behaviour and attitudes and challenging anti-social behaviour and attitudes.
£30,001 - £50,000 a year
3d

I want to receive the latest job alerts for operations occupations in simpson, bkm

By signing in to your account, you agree to SimplyHired's Terms of Service and consent to our Cookie and Privacy Policy.

Explore jobs in more locations

operations occupations jobs near simpson, bkm

2nd Line Support Engineer jobs in Milton Keynes

Part Time Night Shift jobs in Leeds

Night Shift jobs in Harrow

Shift Leader jobs in Wisley

Shift Leader jobs in Torbay

Shift Leader jobs in Croydon

Shift Leader jobs in West Midlands Region

Night Shift Warehouse jobs in Wolverhampton Wv4

2nd Line Support Engineer jobs in Blackpool Fy4

Entry Level Cloud Support Engineer jobs in London

2nd Line Support Engineer jobs in Bolton

2nd Line Support Engineer jobs in Northamptonshire

2nd Line analyst - Technical Support

Managed 24/7 Ltd -
Milton Keynes

Quick apply

Job details

Permanent | Full-time
£26,000 - £37,000 a year
8 days ago

Qualifications

Technical troubleshooting
Desktop support
MCSA
MCP
MCSE
Incident queue management
CCNA
GCSE
Mentoring junior staff
IT service management
Ticket management
Microsoft Exchange
Microsoft Office Suite
Microsoft Office
DHCP
Computer hardware
Mentoring
Technical support incident logging
Data entry
DNS
Customer support
VMWare
Customer interaction
IT incident logging
Linux
Application support
Incident log maintenance
Communication skills

Full job description

Job Summary

We are currently looking for a 2nd Line Analyst to join our Service Desk. We are looking for individuals with a passion for providing excellent customer service with a background in a similar role. We are also looking for people who are ready to take the next step into a 2nd line role.

Please Note: We can receive a high volume of applicants for this role and will look to evaluate all candidates, responses for follow ups can take up to a week or later and not everyone may proceed to the next stage for an interview invite.

Responsibilities and Duties

The main purpose of the role:

- Deliver excellent service, exceeding customer expectations wherever possible.

- Provide First Time Fixes for incidents wherever possible.

- Accurately log incidents/ service requests, ensuring all relevant data is captured to enable quick and efficient

resolution within SLA.

- Keeping Customers informed on at all times on status and progress.

- Participate in the process defined Incident, Change, and Problem Management.

- Escalate potential service issues initially with Team Leader/Service Desk to avoid customer dissatisfaction.

- Ensure all open tickets assigned to yourself are worked on within the time frame provided and updated

- Deliver and maintain vendor management on behalf of the customer.

- Support and mentor 1st Line Analysts, sharing knowledge and ideas

- Work closely with 3rd Line to absorb and learn new skills to develop a greater understanding of issues

- Business process awareness

- Drive the customer experience by executing the defined service desk process.

- Highlight trends to the Service Desk Team Leader for review with Account and Problem Manager

- Perform Operational Checks on customer estates to ensure availability & Performance for core daytime operations

Qualifications and Skills

- Educated to GCSE level in Maths and English or equivalent.

- Excellent oral and written communication skills with the ability to communicate effectively at all levels

- Clear and Polite telephone manner

- Rapid and accurate data entry skills

- Ability to take ownership of and progress tickets to resolution

- Good Technical Aptitude

- Excellent social skills with the ability to establish and maintain good/ productive relationships

- Ability to display a logical and methodical approach to problem-solving

- A passion for providing exceptional customer service even during a period of stress and pressure.

- Experience of working in a team

- Passionate, professional, with a ‘can-do’ attitude at all times

- Experience as an analyst within a similar role.

- Industry recognised qualifications in relevant area (i.e.,MCP, MCSA, MCDT, MCSE, CCNA, CCNE ETC.)

Desirable

- DNS, DHCP

- Exchange

- AV, Web, and Email Scanning solutions

- VMWare

- Citrix

- Linux

- Cisco Telephone Systems

- Hardware troubleshooting of both desktop and server hardware

- Application support of Microsoft Office, and common windows applications from vendors such as adobe sumac, McAfee, etc

Job Types: Full-time, Permanent

Job Types: Permanent, Full-time

Pay: £26,000.00-£37,000.00 per year

Experience:

Technical Support Occupations: 1 year (preferred)

Work Location: In person

Quick apply

Refine Your Search

operations occupations jobs in simpson, bkm

2nd Line analyst - Technical Support

Anti-Social Behaviour Lead Officer

More jobs to discover

I want to receive the latest job alerts for operations occupations in simpson, bkm

Explore jobs in more locations

Jobseeker tools

Employer Tools

Browse

Stay Connected