Client service lead Work, Jobs in Slough, Brk (with Salaries)

Contact Centre Operations Manager
Arvato —Datchet
- £50,000 a year
- Customer service
- Analysis skills
- Leadership
- Free parking
- Annual leave
L&D Training Manager
ComXo —Slough
- £40,000 - £46,000 a year
- Full-time
- Hybrid work
- Presentation skills
- Team management
- In-person
- Free parking
- Health & wellbeing programme
Quick apply
Client Service Lead
Crane Worldwide UK Limited —London
- CRM software
- Continuous improvement
- Leadership
7d
General Manager
Aramark —Windsor
- £50,000 a year
- Weekend availability
- Hospitality
- Customer service
- Business development
- Annual leave
10d
Customer Relationship Manager
HERD GROUP —Addlestone
- Full-time
- Microsoft Word
- CRM software
- Analysis skills
- Free parking
- Employee stock ownership plan
Quick apply
8d
Customer Service Advisor
M Group —Slough
- £26,529 a year
- Annual leave
- Employee assistance programme
4d
Inbound Service Delivery Lead
Lifetime Legal Ltd —Wokingham
- Up to £36,000 a year
- Full-time
- Continuous improvement
- Organisational skills
- In-person
Quick apply
Client Service Delivery Operations Lead – Risk and Healthcare
Aon Corporation —Farnborough
- Continuous improvement
- Recruiting
- Organisational skills
Customer Remediation Executive
Ayvens —Slough
- Full-time
- Microsoft Word
- Organisational skills
- Communication skills
Key Account Manager
MCFT —Maidenhead
- £50,000 - £55,000 a year
- Full-time
- Team management
- Travel
- Leadership
- Life insurance
- Referral programme
Quick apply
Head of Customer Success
Commusoft —London
- £74,000 a year
- Full-time
- Hybrid work
- Data analysis skills
- Analysis skills
- Leadership
General Manager
Urbanbubble —Maidenhead
- £45,000 - £55,000 a year
- Full-time
- Hospitality
- Customer service
- Recruiting
- Annual leave
- Sick pay
Quick apply
Team Manager
Lanes Group —Slough
- Up to £35,500 a year
- Full-time
- Computer literacy
- Team management
- Computer skills
Quick apply
Client Experience Lead
OKA DIRECT LIMITED —Guildford
- Full-time
- Customer service
- Employee assistance programme
- Employee discount
Quick apply
Contact Centre Operations Manager
Eckoh —Hemel Hempstead
- From £47,000 a year
- Full-time
- Hybrid work
- Customer service
- Microsoft Office
- Analysis skills
- Free parking
- Work from home
Quick apply
In-Life Administration Executive-2
Ayvens —Slough
- From £26,375 a year
- Full-time
- Microsoft Word
- English
- Communication skills
- Referral programme
12d
Ambulance Care Assistant
EMED Group —Woking
- £12.71 an hour
- Full-time
- Patient care
- Communication skills
- Annual leave
- Employee assistance programme
Quick apply
Data Centre Cluster Manager
NAB-Jones Lang LaSalle Services —Slough
- Full-time
- Engineering
- Microsoft Office
- Business development
Quick apply
TikTok LIVE - Global Customer Service Lead
TikTok —London
- Bachelor's degree
- Training & development
- Analytics
Client Executive - Enterprise
NetApp —Windsor
- Full-time
- Hybrid work
- Annual leave
- Employee assistance programme

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Contact Centre Operations Manager

Arvato -
Datchet

Apply Now

Job details

Permanent
£50,000 a year

Benefits

Free parking
Annual leave
Company pension
Work from home
Employee discount
Life insurance

Qualifications

Financial Conduct Authority guidelines
Operations management
Client engagement
Customer service
Quality management
Change management
Analysis skills
Customer interaction
Multidisciplinary collaboration
Leadership
Team motivation leadership
Communication skills
Operations leadership experience
Analytics

Full job description

Location: On-site role based at our welcoming office in Datchet, SL3 9LL, just off the M4 (with free staff parking provided)
Salary: Approximately £50,000 per year, plus a discretionary bonus and a contributory pension scheme, along with other attractive benefits.
Working Model: 5 days onsite with occasional flexibility for WFH
Contract: Permanent Role
Future shapers. Experience makers
In a world where change is constant, ArvatoConnect stands at the forefront of innovation. We partner with forward-thinking organisations to reshape and reinvent how they connect with their customers. By delivering cutting-edge, technology-driven solutions, we create exceptional experiences that foster stronger connections, enhance loyalty, and drive growth.
This role will be supporting one of our key automotive clients, which is a trusted global brand operating within a highly regulated environment. As this is an FCA‑regulated account, you’ll play a critical part in ensuring we deliver compliant, high‑quality services while maintaining exceptional operational performance.

About the Role:
As an Operations Manager, you will play a visible and influential role in leading, managing, coaching, and developing a team to continually enhance and improve operational performance. You will work closely with professional teams such as Resource Planning, Quality & Training, and Ops Support to ensure aligned operational plans are met. Your mission will be to achieve SLA’s, KPI’s, and commercial performance while ensuring excellent quality services, customer outcomes, and business objectives. This role will be reporting into the Senior Operations Manager.

What You'll Do:
Lead and Inspire by managing and developing your team to meet and exceed operational goals.
Serve as a central point of contact for clients, understanding their requirements and delivering through operational excellence.
Focus on enhancing operational efficiency and customer experience.
Ensure all regulated requirements are met in delivering quality services.
Embrace and lead the implementation of new technologies to add value and enhance customer experiences.
Achieve and exceed SLA’s and KPI’s through motivation and direction of Team Managers.
Support the Quality Management framework and ensure all Financial Regulatory requirements are met.
Ensure future skills needs are met through effective talent management.

What You'll Bring to the Table:
Proven experience in a fast-paced contact centre environment.
Strong operational management background
Experience in a client facing role
Strong automotive experience is desirable.
Competent with FCA regulations for financial services provision.
Excellent communication and planning skills.
Ability to manage multiple tasks under pressure.
Direct experience of liaising effectively and professionally with clients.
Strong analytical and data-driven decision-making skills.
Proficient in customer service CRM systems (Genesys preferred).
Strong leadership skills with a focus on coaching and developing teams.
Proven tactical and strategic decision-making and problem-solving abilities.
Commitment to delivering high-standard customer experiences.
Why Join Us?
Opportunity to lead significant change management initiatives and develop your career.
Work in a collaborative environment with cross-functional business teams.
While the role is primarily onsite, occasional flexibility for remote work is available.

Benefits Include:
Discretionary Annual Bonus – recognising and rewarding your individual contribution to the company’s success.
Flexible Enhanced Family Leave Pay - We offer eligible employees the option to spread their enhanced maternity, adoption, or shared parental leave pay evenly across their leave period. This means you can avoid months without pay at the end of your leave, giving you greater financial stability and peace of mind while you focus on your family.
Generous Holiday Entitlement – 25 days annual leave plus 8 bank holidays, with the option to purchase an additional 5 days.
Pension Scheme – 4% employee contribution matched by the company.
Life Insurance – coverage of 4x your basic salary, offering peace of mind for you and your loved ones.
24/7 Health and Wellbeing Support – access to virtual GP, mental health services, fitness programmes, and more through our WeCare platform.
Exclusive Discounts and Offers – enjoy savings with leading brands via our MyRewards programme, including retailers such as Apple, John Lewis, and M&S.
Vodaphone Discount - Receive up to 15% off pay monthly plans for you and up to five friends or family members. Offers include access to the latest handsets and are available to new Vodafone customers or existing customers at the end of their contract.
If you are driven to achieve results, passionate about delivering great customer outcomes, and ready to lead by example, we would love to hear from you!

Diversity & Inclusion Statement:
It’s our differences that make our organisation stronger, and we work to ensure that all our colleagues’ voices are heard and that their aspirations are nurtured in a culture where people can grow and be 100% themselves every day, no matter their age, sex, gender, disability, ethnicity, sexuality, neurodiversity, or religion. Not only are we a Disability Confident Committed Employer, but we also believe in continuously strengthening our female talent, standing with the LGBTQI+ community and celebrating our multicultural workforce.

Apply Now

Refine Your Search

client service lead jobs in slough, brk

Contact Centre Operations Manager

L&D Training Manager

Client Service Lead

General Manager

Customer Relationship Manager

Customer Service Advisor

Inbound Service Delivery Lead

Client Service Delivery Operations Lead – Risk and Healthcare

Customer Remediation Executive

Key Account Manager

Head of Customer Success

General Manager

Team Manager

Client Experience Lead

Contact Centre Operations Manager

In-Life Administration Executive-2

Ambulance Care Assistant

Data Centre Cluster Manager

TikTok LIVE - Global Customer Service Lead

Client Executive - Enterprise

I want to receive the latest job alerts for client service lead in slough, brk

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